Alright, to help everyone understand this next part I need to give a little background information.
We almost missed our flight last year. I was a ball of nerves. My brother likes to remind me that we didn't miss the flight, but we almost did. I'm a worry-wart and almost is too close to me! We left for the airport (about an hours drive) at 5 for out 7:05 flight. I was NOT cutting it that close this year!
So this year, everytime he asked me what time our flight was I fudged the truth and gave him a different time or said "Oh 7-ish or so"... and we left on time, were on the plane on time, and were on the way to Disney without me suffering any heart failure!
We board the plane. It's half empty, so the flight was most excellent.
We arrived in Orlando and got a little turned around looking for Magical Express- they moved it! After trekking across the airport we finally got there and boarded our coach.
We had stayed in the 70s last year and loved it, but this year our special request for the 70s somehow got lost.
She tells us that they have a room ready for us in the 50s but we'd have to wait on the 70s. I confer with my brother and he says "Lets wait on a room. We liked it there."
Well. This makes the worry-wart in me come out.
I had my brand new laptop with us and I don't like the thoughts of handing it over to someone. But I did. So we take our luggage to Luggage Services, sign it away and decide to hop on the first bus that comes around the corner.. Magic Kingdom, YAY!

Nothing like getting this trip off to a great start!
We head over there, grab some fastpasses to our favorite ride-- Space Mountain! I've managed to forget all the worrying and stress I'd brought with me and we decided to grab a snack before our 5PM Concourse Steakhouse ADR. We decide on Figaro Fries-- yummy, yummy, yummy! And relax outside Ariel's Grotto watching Fantasyland. It was a great way to start the trip.
After that we hopped on the railroad and decided to do a loop around the park. This is Greggers-- totally exhausted from not having slept last night and having a sister that never stops moving..
After that we use our fastpasses and Greg is completely exhausted. He wants to go back to the hotel and rest and clean up for dinner. It's 3 so we know our room will be ready. We head back and what is there waiting on us? Our luggage. Our magical express luggage
only. I give luggage services a call beause I was nervous about my laptop.
And...
They have no record of our stuff being given to luggage services.
She takes our claim number and checks the entire list. Nothing.
Finally. After about ten minutes on hold she locates it on the list of people due to check
out of POP that day.
They found it! I'm happy. She assures me that they'll bring it right down.
A half hour later we don't have it.
So I wait. I call again and says "We'll get it to you right now!~" I look at the clock and realize we're never going to make dinner if I waited but also know I'd be too nervous to go to dinner without knowing my laptop was okay. So I call and reschedule for 7:30.
And then I fall asleep..
I wake up an hour and a half later and it's not there. So I call and she sighs and says " Is this room 0123 again?"
.."Yes. My stuff hasn't come."
"I know. I forgot. We'll get it to you."
Another half hour later there is a knock on the door. Yay! It's luggage services. They hand me ... Greg's backpack.. both our coats..

and then... my carry-on bag.. and wish me a good day. Wait. Halt. WHAT?
I explain to him there should be a laptop. He says "No. This is it."
I assure him it's not. I point to the card that I have saying I checked 5 bags. He count and says..
"I think she counted the coats seperately."..Yes. She did. Two coats, Two bags.
I spend the next twenty minutes sitting on my hands. I kid you not. I was petrified. I'm a worrier. It's what I do.
He finally shows up and says "It wasn't where it should have been."
....
Now. I fear I might get flamed for this but I work in customer service, am majoring in travel and tourism and seriously believe that people should be alerted whenever their employees are rude, discourteous or just don't do their jobs.. I was very frustrated, hungry and I'd been in a state of panic for a couple hours. It was not a magical way to begin my vacation. Yes, I'm a worry-wart but I'd of been fine if the whole ordeal hadn't started with them not even being able to find my stuff.
So I make my way to Concierge, explain the situation to him and he is upset as well. He wants me to explain this to the luggage manager. So away we go and I'm introduced to the luggage manager of POP Century. I reiterate my story to him and he assures me he would have been as worried as me. If it had just been a pillow, whatever. But a laptop? That I can't let go and he agrees that something of that expense shouldn't have been handled that poorly. He apologizes, promises to look into it and away I go. I'm satisified because he seemed to have genuine concern and I thought he'd really make sure it didn't happen again.
Then some magic happens.

...
A cast member shows up at our door about ten minutes later with 6 Priority Entrance tickets for our time we lost waiting. I was very shocked that he did this and really appreciated the gesture. So I woke up the Gregger and we made our way off to the Concourse Steakhouse!
Next: Concourse Dining