I totally understand your disappointment. We've had serious problems with different elements of our upcoming trip, too. It just doesn't feel very "magical", does it?
I really wanted to do Christmas Eve pictures in the GF lobby, but I don't think I can bring myself to pay $50 for the quality of what most of the PhotoPass photographers produce. My dh is a professional photographer and we both know what things should look like, and unfortunately, we haven't been super-impressed by most of what we've seen (eyes closed, weird shadows, objects "growing" out of the subjects' heads, etc.).