Bounce Back Reservation Issue

[sherry72nova]

I checked into pop on 8/30 and did not have a flyer in my room. I also did not get a packet of "anything" at the front desk when I checked in. I was handed a map advising where my room was and a newletter type thing for the resort and that was it. I was not impressed by the service at the pop and really did not care for it there. That is another story! While in our room on our 2nd day in the afternoon when we were taking a break housekeeping knocked on our door and he handed me the bounceback flyer and stated he had forgotten to leave this for us. I was thrilled because I did not know that it was being offered. I did book before I checked out and booked the WL for 5 nights 9/19/08. I believe that everyone should have been given the flyer by housekeeping but that they aren't really worried about leaving it for everyone.

 

[LisaY]

Did everyone check their folders that you are given at check in? That's where our flyer was located when we checked in Sept. 1 at the WL. Not 100% sure, but I also think they weren't given out until Aug. 30 or Sept. 1.

 

[dclfun]

Again....think about this promo from Disney's view. Perhaps they are doing market research to see how effective the TV "ad" on the in-room channel will be for getting guests to book a future stay? Perhaps flyers are handed out only at certain resorts to see if the presence of a flyer enhances the volume of bookings they get. Perhaps they are targetting specific resorts, such as the value resorts ( or some other resort type ) to see if certain demographics of guests are willing to book a future stay. I see this mostly as a marketting research promo that was handled differently last year. Last year there was nothing on the TV. Of course this year they may have put in on the TV just to cover themselves if someone calls to say they weren't informed. Who knows? The point is we don't know why things are done, only that "historically" this offer has been available in the spring to everyone once they've determined how many rooms need to be filled and how many will be offered for this "deal". For those who didn't get it...I would guess you probably will have another chance. ---Kathy

 

[dclfun]

Just wanted to address another issue to the person who didn't get a room booked as there was no accessible room for the preferred resort/dates. Disney didn't violate the ADA if they offered you the chance to choose another resort or travel date and you declined. Of course I don't know the circumstances regarding that poster's situation. I had the same thing happen though but chose a different resort, put down my deposit, and asked to be called if a roll in shower room became available later at the resort I actually wanted to book. Disney cannot be responsible if other guests have already booked an accessible room and it's no longer available- they can only offer you another resort or dates. You can always modify your dates or room later when you get home which is an option for any guest, based on availability. This would be the same if a room type wasn't available, such as a standard view at WL. A guest has the chance to book another room type and then wait to see if a standard room becomes available or choose another resort or travel dates to get what you want or need.---Kathy

 

[insoin]

I'm really not sure if there was a flyer in each room or not. I asked at the front desk at check in, just in case I didn't receive one in our room. But once we got to the room, there it was in plain sight. So we went ahead and booked, arriving Sept. 27, 2008, departing October 3, 2008. That way we'll be down there for the Food And Wine Festival, one of our favorites. And we'll get to use those snack credit around the World now!!
They also implied to me that there might not be free dining next year. Though I tend to think they say that to get you to feel that you need to book this bounceback right away. Anyway, for me, I won't have to keep my eyes and ears open for the free dining promo. It's already taken care of.

I tried to book a later stay, but I have 3 different people tell me that I had to check out by 9/28/08. I wanted to come later for more chances at MNSSHP. I wish I had gotten your CM that let you book into Oct......

 

[cougar242]

I did not receive a flyer in my room and I kept waiting all week so towards the end of my stay I called the reservations number and they gave me the phone number for the bounce back. I am so glad that I had read on these boards before I left about the promotion because I was barely in the room to watch tv!! Thanks! We will be back Sept 12-21 at Caribbean beach resort.

 

[matysgrandma]

I tried to book a later stay, but I have 3 different people tell me that I had to check out by 9/28/08. I wanted to come later for more chances at MNSSHP. I wish I had gotten your CM that let you book into Oct......

I actually wanted to stay to begin on Sept. 28, but the cm couldn't book it for that start date. So I asked her if she could book it starting Sept. 27, she tried and said "Yep, it's taking that date as a start date". I can't tell you how happy I was.
I think I'd call back just to see if you could change your dates, if the latter part of the month suits your needs better. I know I would.

 

[strmtroopr96]

We actually were able to book the Bounceback Promo once we were home from WDW. We were at Pop Century from 9/7 to 9/15. We were able to book the Bounceback Promo on 9/19. They didn't say anything about us not still being at WDW so I am thinking we got lucky and they didn't check if we were still there or not. But we are now booked for 9/12-9/20 at All Star Movies in 2008 with Free Dining.

We tried to book while still at WDW but there was no way to pay the deposit in cash so I needed to deposit the $$ in my bank account instead and that couldn't happen until after we were home. We did receive 2 different paper talking about the Bounceback promo in our room. My parents are currently at ASMovies now and they didn't have anything about the Promo on their room. My Mom hasn't noticed anything on the resort TV yet either.

I really want to move up to a Mod this trip (we have done Values and mostly Pop Century for years now) but I just hate to spend $600+ more! LOL For that, we could do 16 days at a Value instead!! Haven't convinced my DH into that one though. LOL

 

[KatMark]

We were able to get the bounce back once we got home as well. We'll be back at the CSR September 1 - 9 in 2008 (we decided to stick with a moderate...and love the CSR...rather than putting out the extra money for a deluxe).

 

[rabx5]

I'm confused-does the $200 deposit have to be cash? Can't I put it on my credit card?
We are checking in tomorrow and plan to book the BB offer right away Talk about cutting it close! The last day to book it.

 

[strmtroopr96]

I'm confused-does the $200 deposit have to be cash? Can't I put it on my credit card?
We are checking in tomorrow and plan to book the BB offer right away Talk about cutting it close! The last day to book it.

Nope, it has to be paid for by a credit card! I had originally brought cash down with me because my DH got his paycheck the day before we left and I never got to my bank to deposit it in time. The only card that I use is my credit/debit card through my bank so when we tried to book the Promo while at WDW, we were unable to because they were unable to take cash as a deposit instead. Luckily we had no problems booking once home after I had a chance to put the $200 in the bank ASAP. LOL

 

[rabx5]

Nope, it has to be paid for by a credit card! I had originally brought cash down with me because my DH got his paycheck the day before we left and I never got to my bank to deposit it in time. The only card that I use is my credit/debit card through my bank so when we tried to book the Promo while at WDW, we were unable to because they were unable to take cash as a deposit instead. Luckily we had no problems booking once home after I had a chance to put the $200 in the bank ASAP. LOL

Good. I carry very small amounts of cash on me. I am a debit card abuser

 

[skw444]

We were at POFQ 9/3-9/8 and we had the flyer in our room. We tried calling from the room on our last day and couldn't get through, but were able to call later in the day to book it. I tried calling back last week to make a change to the ressie and tried calling the main reservations number and they were not able to make any changes to my ressie. They gave me a separate number to call and said they were dealing with the BB ressies. Maybe you can call that number and try to see if you can book now.

 

[vero]

Hi, I need to make some changes to my bounceback program, can you give me the phone number you have mentioned,please? Thanks, Vero.

 

[Simbee3]

I too would love the number to call and make some changes skw444. I had called the main number twice on Thursday to extend our ressie for a day. I was told that it was all confirmed and when I checked online this morning the added day wasn't there. So, I called this afternoon to make the change once again, they didn't have any availablity. I am so upset right now I could cry. But, I was told to just keep calling. So I will. I don't know what to do.

 

[LoriZH]

Okay we are here now and did not receive any flyer nor was it on our resort tv, I just assumed it would be offered at check out, so I am going to have to call tomorrow before we leave but that may be to late and that would be unfair that they offered it to some guests and not others I'll keep my fingers crossed!

 

[WDWBetsy]

Okay we are here now and did not receive any flyer nor was it on our resort tv, I just assumed it would be offered at check out, so I am going to have to call tomorrow before we leave but that may be to late and that would be unfair that they offered it to some guests and not others I'll keep my fingers crossed!

I'm sorry you didn't see any mention of it at the resort - I don't believe I've read any posts where it was offered at check-out; it's something that the guest had to call about. It's probably not on resort TV now since the last day to book was Sept. 28. The flyer we received said you had to book on or prior to Sept. 28, 2007 - before checking out (I booked ours as soon as I walked in the door to our room).

Did you not have the extension (8844) that I and others posted to call? You didn't have to have the actual letter or flyer - I'm just wondering since many of us tried to publicize this and the terms of booking for the past few weeks so that as many DISers as possible could book this. From your post, it looks like you knew about the promotion before getting there.

Like any marketing, companies promote their discounts in various ways, and they did have it on resort TV (many have seen it), resort restaurant receipts and flyers/letters in many rooms.

I would call immediately. Not sure if they'll be able to help you, but it's worth a shot. Good luck!

 

[icouldlivethere]

We were at ASMo Sept 21 - Sept. 27. We did not have the flyer in our room but thanks to the DIS boards I knew about it.

The resort channel on the TV did say that if you booked a vacation before you checked out you would get a special deal but didn't say what the special deal was.

I waited until the day we checked out to call and book and almost missed out on the free dining deal because the computers were down. I told the cm that we would be checking out shortly and I didn't want to miss out on the deal and she suggested I call from home once I got home that night.

I called right back after hanging up and got a different cm who also said the computers were down and suggested calling back in an hour. We went and ate breakfast and when we got back to our room I called again and the computers were working and I was able to book with free dining for Sept 26 - Oct. 2nd of next year.

If you dial 8844 from your resort telephone you get an automated message that says you can only book using this number if you are booking a future stay and are currently checked into your room.

Even though the promo has officially expired I would try dialing 8844 from your resort and see if they have any special future stay offers.

 

[kimsuenew]

Hi! We stayed at SSR. It was our first ever trip. We had no letter/brochure in room nor in the welcome folder they give you. We found out a week after returning home, from someone that had stayed at Pop Century. We were upset that it was not offered to us. I called and spoke with a rep who tried to book it but could not, she gave me to someone higher up that said it could not be booked now, I emailed two different areas in regards to this situation... had no reply from one and standard "this offer must be booked from your resort" reply. Everyone keeps saying that we had to do it while there... which is impossible because we did not know it existed. We had origionally book AS Music but got a free upgrade (still in May I believe) to SSR. We are wondering if it was not offered to those of us there under that special promotion? We paid $89.00 a night for the room for two adults and one child and received free dining. That was an excellent deal, ecspecially when invited to upgrade free to SSR! We had stayed 10 days/9 nights. We were going to stay and extra night (we decided the day we were due to checkout) however when we called, just our room and no dining of course, was over $300.00! We left! We wish we would have known about the bounce-back, we would have gladly booked and paid on the spot, even if they told us it would have to mean staying at an Value Resort!