Booking Online vs. Over the Phone

[merdie]

Tonight I went online after pricing some resorts last night and I had one saved in my cart for CR, so that DH and I could compare that and Poly. Of course, the garden view rates, etc...(i.e. anything reasonable!) had disappeared and only the most expensive thing was left. I thought it was weird that the entire resort would be sold out a year in advance, so I called to get pricing. The CM on the phone tells me there's plenty of availability in the garden wing, gives me prices, etc...

So, does anyone know why online availability differs so much from what they can tell you over the phone? I have never been impressed by the website but this just feels off to me, almost bait and switch (which I hate to even type, I love Disney!) I hope this is just updating or something, that's just where my cynical mind goes!

Thoughts?

 

[SRiley1985]

Tonight I went online after pricing some resorts last night and I had one saved in my cart for CR, so that DH and I could compare that and Poly. Of course, the garden view rates, etc...(i.e. anything reasonable!) had disappeared and only the most expensive thing was left. I thought it was weird that the entire resort would be sold out a year in advance, so I called to get pricing. The CM on the phone tells me there's plenty of availability in the garden wing, gives me prices, etc... So, does anyone know why online availability differs so much from what they can tell you over the phone? I have never been impressed by the website but this just feels off to me, almost bait and switch (which I hate to even type, I love Disney!) I hope this is just updating or something, that's just where my cynical mind goes! Thoughts?

The website has been acting strange since last week. I've been trying to change resorts for my stay in November and the site keeps telling me that my free dining offer that I am selecting is not valid for my stay dates when I go online to check for availability. I know this is not true because I am already booked at Pop! LOL. I think it is probably just a glitch, not a bait and switch.

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[Mikie]

I feel the need to use both phone and internet to get the best deal on what I want. The phone CMs are helpful and often quicker at looking up all my "what if. . . " scenarios, but I can sometimes look online to know when to call and make a change (I.e. The preferred room I wanted suddenly shows available so I call to get my reservation changed)