Booking Help pls!

[daisybeetlebug]

Hello wonder if you guys can help.
We made a reservation back in Feb-paid our deposits and were told twice that the rest of the payment would come off automatically on 01st April.

My parents who are paying for that part of the trip (debit card ) just called me to say payment has never come off and are now worried that Disney have cancelled our booking as I should have called and made sure payment was taken on the 01st April?


Does anyone know what the situation is -does the payment normally automatically come off -I cant call reservations just now as closed until tommorow at 10 am.

Thank you

 

[DLPdaft]

you should certainly call Disney tomorrow to find out whats happened.

 

[daisybeetlebug]

Thank you !
Managed to be persistant with the hotel and ask if there was anyone could access my reservation and finally got through to a nice French gentleman who could see both our bookings and confirmed all ok and that 0 balance to be paid!

Called back my dad who then realises a page of his debit card statement is missing -the week that the payment was due to come off!

so Panic over I think -will still call the main reservation number again in the morning but think I can sleep easlier tonight now

 

[jothp]

glad to hear it all seems to be sorted.

 

[Ms Poppins]

That's good I'd like to think you would have been contacted first though, I hope they wouldn't just cancel automatically.