Booking 8am today - site not working

[Lynes88]

I hope you get through. I waited over 2 hours first thing this morning only to mistakenly have the call drop. When I called back the line quoted 362 minutes. They picked up at the 70min mark. I was shocked!

My biggest frustration was that it then took two hours to get two placeholders converted to rooms. My agent had to call their help desk twice to resolve system issues. It was extremely frustrating.

I first started calling Costco travel at 10:00 AM. After several hold times and 3-4 call backs I finally updated our 2 placeholders and hung up the phone just after 8:00 PM. Calling DCL directly might have been faster but I was stuck with the Costco bottleneck. The website was not working right all day for me either... kept getting errors logging in. But all is well now, eventually we got the stateroom we wanted but man that was painful...

 

[LiZaArd]

No placeholder so tried to book online yesterday and had issues - kept saying "updating stateroom" and never added it to the cart. Today just tried and had zero issues. Got the same stateroom I was trying to get yesterday and the price did not change, took under 5 minutes. Hopefully the glitches are slowing down!

 

[AquaDame]

I am getting a message that the booking site is down now. Probably raising prices before silver booking tomorrow

I think they're just using electrical tape and crossed fingers in their server room(s)... it was down for awhile last night as well and has been off and on since Monday for me. Sure would be nice if we either had a solid site or fast phone trees...

 

[Lyndz]

If they can’t handle the volume, is it time to add more tiers to Castaway Club status to manage the traffic? I never want to have to deal with this again. Still waiting to talk to someone after 2 hours on hold. Have been researching itineraries on other cruise lines all this time.

This is crazy- yesterday on hold for 4 hrs hear a click DISNEY DISCONNECTED ME..

 

[cwis]

This is crazy- yesterday on hold for 4 hrs hear a click DISNEY DISCONNECTED ME..

Maybe your phone operator did? Some don't like people hanging for hours on unlimited plans.