Booked Free Dining...Now Must Change Rez

[LoveBugs]

I need some advice! DH and I booked a trip for September, bringing along DD and MIL. We were covering all costs and booked free dining. We found out yesterday that MIL must have immediate surgery and will not be able to travel with us. We didn't purchase any travel insurance because of Disney's lenient cancellation policy. The thing is, we don't want to cancel the whole trip, just her spot. Do you think they'll let us remove her from the hotel room/ticket package while still retaining our discounted booking or will we need to rebook the entire trip without her? We'd hate to lose free dining by rebooking but obviously that would be cheaper than having free dining and paying for her unused tickets and such. And if they're understanding enough to do that (now I'm really stretching it) what are the odds they'd let us downsize from a 2 bedroom villa to a 1 bedroom villa maintaining the booking?

Thanks!!

 

[yellowfish78]

If you're within the cancellation penality period, normally they will let you make a change to your reservation for $50 if your price decreases. But explain the situation and ask if they'll wave that...there's no harm in trying!

 

[PeachesDoesHair]

They let us add a day for our family with no problem. Since you are in the 45 day area, they may charge you a $50 fee, but you should be able to cancel her spot and get a refund minus the fee.

 

[Pugrpooh]

I dropped DD17 from our free dining package the day before we left on 8/15 and we were only charged the $50 fee. We had booked through AAA and they did the cancellation.

 

[LoveBugs]

Thanks for the advice! We called yesterday afternoon and the woman who I spoke with was so nice! She cancelled MIL's spot, moved us to a 1 bedroom, and didn't issue any fees for it! We also switched our ADR guest count and that took about 2 seconds. I'm really impressed with how easy it all was. Worried for nothing!

 

[highsmith]

I am trying to go from a 1 to 2 bed villa at Boardwalk...might I ask what dates you downsized for? We are going the 22 Sept to 1 Oct

 

[LoveBugs]

We're going Sept 23-30 Our reservations is/was for Old Key West.

 

[highsmith]

Thanks! I really want to stay at Boardwalk, just get a bigger place.

 

[jenr812]

Glad it worked out for you. : to your MIL for her surgery and have a magical trip