Book first ? ..cancel first ?. Does it matter ?...YES

[abner1776]

Since I had enough points in my account in either case, it did not seem to be an issue when I called MS to book a reservation and cancel two others, so I booked first and cancelled second....big mistake. Fortunately it all worked out in the end but not until a supervisor was called in to "fix it."

You see, some of my points were banked points AND I was booking a ressie for Disney Collection...not a regular DVC WDW resorts. I thought that once everything was completed, MS would use up all of my banked points first and I would be left with current year points.

But, since I had already booked the Collection ressie on current year points, when I went and cancelled the existing ressie, I was left with banked points and MS could not or would not switch everything around to allow me to use the banked points first. This is a very simplistic explanation and I will admit that I still do not completely understand why I was getting whipsawed, but fortunately I asked the reservation person about my points and when she said they were banked...well... that's when the supervisor got involved...

I consider myself a semi-veteran when it comes to DVC, but I will readily admit that sometimes the use of points by MS is just much to confusing and frought with too many land mines for the people to properly understand.

 

[LisaS]

When you used current UY points for something in the Disney Collection those points became "reservation" points. If the MS CM then swapped in the banked points instead, you would have been left with current UY points in "reservation" status. Reservation points can only be used to book something in the Disney Collection and are not bankable as far as I know. So in this case, cancelling first and then booking is essential.