We just plain love our
DVC guide... after this morning drama over the lack of 150 points direct but with grandfathered points, member services has already called back. Our return call got bumped way up towards the front of the return calls. We were given a gift card that exceeded the 20.00 to be refunded but more importantly, the cast member is being retrained and the other cast member she put us on hold to consult is also being retrained. We were assured this will never ever happen to us again or anyone else who should have been given the discount and was/would be denied. Ok, so it is a crappy discount but still be told no sorry...