Sorry to hear the bad reviews towards Boatwrights.
We stayed at POR in '04 and '07 and used the restaurant at least three times each visit. As others have said breakfast was always great food and ample amounts. Dinner was never amazing but it was acceptable. We would not go out of our way to eat dinner there but did because it was our resorts sit down restaurant and the waits were under 30 mins. Like I said never bad but just average.
The staff was hit and miss on all visits but we found this to be true everywhere on property. We had great staff at Le Cellier, Concourse Steakhouse and Portobello. We had not so great staff at the Yachtsman Steakhouse, Boatwrights and Mama Melrose's.
We tend to ignore reviews and try places ourselves at least once. Two example's are Fulton's Crab House, it received pretty good reviews but we will never go back. Our local seafood place does a 100 times better job for half the price. The other was Raglan Road, the reviews I found were on the negative side but we ended up going twice during our stay, we liked it that much.
The way I see it there are millions of people going to the World yearly and you can't possibly please everyone's taste or likes. Try somewhere yourself, sometimes you just get lucky.
Chris.