Best Friends wants to reserve the right to give your dog a "flea bath" and/or flea treatment. They require you to sign a release for it with a great deal of pressure. They test your dog with a flea comb when you arrive, and even if no flea dirt shows up, they still want you to sign that form for flea treatment. This could be detrimental to a puppy or dog as flea treatment can be toxic if given too much. My dog was already on flea and tick preventative and showed no flea dirt. Still, it was a big fiasco at the intake desk when I refused to sign. My dog also got a nasty eye infection and a mild case of kennel cough there despite the vaccine. He did have fun with the other dogs and staff there. I would not be in a rush to bring my dog there again, unfortunately. (We were on a last minute college visit, drove, and stayed at a dog-friendly resort, but thought he'd be more comfortable there during the day when we were out than sitting in a crate in a room. Live and learn.) When we go away generally we either have someone take care of our pets at home (where they miss us, but are safe, calm and comfy), or at a local kennel (where they don't come home sick and there is no pressure to over-treat with flea and tick preventative). Good luck with your decision.