Blockbuster says I never returned a DVD

[VaGal]

Ohh I gotta join in on this!! Just received my "statement" from Blockbuster today with a $6.32 late charge for a game rental that wasn't by the way turned in late!! I'll be taking care of this tomorrow for sure

 

[Pooh Girl 71]

I'm joining in! This happened to us several times a few years ago. They were stubborn and wouldn't refund the late fees though. We don't go there anymore. I just buy DVD's now.

 

[starwood]

Our BB pulls this all the time. Now I do PPV on DirectTv. We tape the movie at the same time and if DS wants to watch it again he can. It's the same price as BB.

 

[sbelyo]

Hello...

I work for the dreaded blockbuster..... I know I know don't kill me it's just Part time to pay for Disney trips. Believe me I hate working there just as much as you hate arguing about the lost dvd's and late fees.

There are a few things that could've happen.

1. The CSR (Customer Service Rep) missed that DVD when checking it in and it was placed on the shelf. If that is the case make them check while you are there. If it was rented to someone else the computer will check it in automatically.

2. Rare (But this does happen), It was stolen by someone before they found it on the shelf. At that point you are at the mercy of the store manager. You can go two ways from here meet them half way and say you'll pay the PPV (Pre Played Video) price and then argue that the late fees associated are not valid due to the fact that all the other videos associated with that transaction have been checked in on time. Or you can just ask to speak to the DL (District Leader), they have to give you his number. At that point they'll usually give you what I mentioned in the previous scentence.

3. It could still be in the House/Car. I have had many situations where the customer was cursing and spitting (one even threw Ju Ju b's at me) about the video they know they returned. Then returning an hour later to find it in a 50 cent case and the blockbuster case behind the TV (That really happened).

Hope that helps.

 

[Snowysmom]

We have had similar problems at one of the Blockbuster stores in the next town. I take out DVD's from my library. Since I work there, it is very easy and best of all, free. Of course, I usually have to wait for a while to get the popular ones but I just get on the hold list. As an aside, sometimes we "lose" items at the library too and have to check the shelf. It is easy for things to not get checked in but usually they are found on the shelf. I have had patrons swear (literally) up and down that they returned an item only to return later, red faced and apologetic. The item was under the bookshelf or car seat. However, many BB's do need to treat customers better than they do.

 

[brandip22]

OK sbelyo, I am confused by your #2 point. If I returned the item and it was stolen, why would I have to pay for it at all? Is that my fault it was stolen from BB? I think not! Please give me some reasoning for this. FWIW, I am a manager at a bank and totally understand that people do fudge the truth and all that, but how can you make them pay the previously viewed price if they know they returned the movie and it was stolen? If it's BB's policy to allow you to just drop off your rental without having to get a receipt, then it's BBs responsibility, not the customer's to take the fall on things of this nature. Does all that make sense? I'm basically just wanting an explanation of the #2 point.

 

[frannn]

the video/dvd may have been stolen, but no one knows or has proof one way or the other. All the store knows is that it is missing from their inventory. it's just our word against BB. I'm sure there are bad eggs out there who claim to have returned the video, and actually did not. For this reason, they should have a more reliable check in system, or more efficient employees (not that I am knocking all BB employees-but I have seen a few more interested in a private phone call then working). I think from now on, I will wait on line to return my videos and have them checked in. Can I do that? The special card I have for 1.99 rentals is over 7/15 anyway. After that, I won't bother with BB. It's really a shame on BB's part. Since I received this card, I must have spent 20-30 in June alone renting movies. If the price stayed the same and the service was better, they'd probably make a decent amt of $ on me. And no, I would not join their monthly club.

 

[summerrluvv]

Originally posted by tikilyn
You know that if you go to Netflix online and go throught the cancel process a window will open offering you a discount to say with them. I got 3 movies per month for 15.99 for six months plus tax. Saved a couple of dollars for Disney!!

Sabrina

Really?! I joined recently, but I would love the cheaper rate. I went to the cancel area, but I chickened out, so I didn't hit "cancel". I'm scared I won't get the popup!

 

[denisenh]

I am nearly positive that there was a class action lawsuit brought against "Blockbuster" a few years ago regarding inappropriately charging late fees.
We do not go to blockbuster anymore because every time we went to rent a video we had to pay a late fee from the time before. I used the drop box and the videos were not late. It was very frustrating and I just paid the fee. We got tired of it and use another video store when we rent, which is rarely.
I would suggest to drop box users to get a receipt like a previous poster recommended, which is what I should have done.
<a href='http://www.smileycentral.com/?partner=ZSzeb008' target='_blank'><img src='http://smileys.smileycentral.com/cat/15_1_107.gif' alt='Superhero 6' border=0></a>

 

[dcfromva]

We don't go to BB anymore, either. We have never had an unfounded late fee, but... We have purchased gift cards. They are sealed and you can't read the expiration date on it nor was there any mention on the outside package that there was an expiration date. We have opened the card up only to find out that it's expired... It's not like it is milk. They take my money and the gift card is no good after a certain date--what is up with that? (That still makes me upset!)

-DC :ears:

 

[sbelyo]

It's hard to prove what actually happens when a DVD is lost. There are so many factors on both parties involved that Blockbuster takes a stand and says "you checked it out, you follow it up if it's lost". Kind of dumb I know. This is why god gives us the power of reasoning. I look at the customer's history and if it's the firts time I take care of it. However if we can see that it's two or three times already then there's nothing I can do.

I'll tell you that Blockbuster is definitely a pain in the horses rear sometimes. I am sorry if any of you have had bad experiences. Please except my deepst apology from Blockbuster.

 

[summerrluvv]

Well, I just cancelled my Netflix subscription and I wasn't offered the cheaper rate. Oh well...now that Summer is here, we probably won't be watching many movies and that's more money for our trip