I wonder if anyone else has encountered this problem. I haven't gotten points--a lot of points from one transaction. It was the AmEx Blue card offer and it was for (I think) 50000 points. I have emailed them 6 times. I have only received one response. They told me that I needed to forward the confirmation from AmEx, but I never received any confirmation, only the card. I shared this information with them, repeatedly, but have yet to hear anything. What's my next step--is there any other way to contact them? I don't want to miss out on all of those points.