Go to guest services at PPH at check in. Talk to them about what you want as far as balloons go. I have left nightgowns with them for DD and they have them in the room with an autographed photo of the princesses and some balloons. They did it not vacation planners. They have the staff right there to do it. When I spoke to vacation planners about our upcoming trip, they said they just deliver it to the front desk and then rely on them to deliver it to the room. Based on orders, it could take a while. I have plans on doing both for this next trip. Jammies to come from guest services and then a basket from vacation planners since VP could not put the jammies in the backet for me. DD always gets new jams when we go on vacation. Makes for a comfy first night!