I had a gift certificate for a massage waiting in the room for my mom on our Oct. trip to AKL. She LOVED it and has had many massages, so I was relieved it was that good. I need to see if she remembers the woman's name. I remember how blissed out and great she looked when she got back up to the room. I think the ideal situation is to have a massage at the resort where you are staying and be able to schedule it at a time convenient to YOU. In my mom's case, we had spent the day at Epcot, come back to the AKL and enjoyed Afternoon Tea in the concierge lounge and she then took a leisurely walk to the Fitness Center and a leisurely walk back to the room afterwards. She was not rushed or inconvenienced. It was perfect!