Best place to send a complaint letter

[Latte Lover]

Sorry you were injured, Pigby. Hope it didn't spoil your holiday too much.

Here's a link to another thread where someone has supplied addresses and e-mail www.disboards.com/showthread.php?t=1961176

 

[disneyholic family]

it seems to me that it was an accident , they happen and i think you should just chalk it up to experience

im sorry you got hurt tho

yes, in america you sue over accidents - everything is an accident, fault or no-fault...
and just about anything is actionable in a court of law in the US...
(and yes, i AM an american - as any american knows, when in doubt, sue everyone in sight)...

yes, this was an accident....yes the other idiot was the cause..
however, the accident occurred on disney property and disney could be found to be liable...(that's why companies and individuals for that matter, carry insurance)...
that is how the law works in the US.......i have no idea how it works in the UK, but in the states, if an accident occurs on your property, you may be liable even if you did nothing "wrong".....even if nothing you actively did caused the accident........
bottom line, it's disney's ride....and someone got hurt on the ride....it doesn't matter how he got hurt....the fact is it was possible to get hurt and he got hurt....it is disney's liability (for which they carry massive insurance)..

having said that, there is little the OP can do after returning to the UK....

this should have been handled when still in the US...
as i've already noted, the most they would probably have received from disney would have been reimbursement of medical expenses - and possibly a small token gift of some kind....
however, even this is highly doubtful, once their vacation is over..

nevertheless, he should still write to disney, including the medical receipts, pictures, description and see what happens....he might be pleasantly surprised...(though i'd be really surprised if he gets any sort of response at all)...

 

[madmumof2]

Just because you can, doesn't mean you should. It was an accident.

 

[natalielongstaff]

Just because you can, doesn't mean you should. It was an accident.

Exactly !

 

[Karenpowley]

Just because you can, doesn't mean you should. It was an accident.

Ditto.

 

[disneyholic family]

Just because you can, doesn't mean you should. It was an accident.

why should he be out $500?
yes it was an accident.
An accident that occurred on Disney property.
Disney is liable...
Disney should reimburse him (and disney should bless their lucky stars that his eye wasn't taken out, instead of a cut requiring 4 sutures....imagine the bad publicity if a guest lost an eye at BB....no matter whose fault...)
in exchange for the reimbursement, the OP would most probably have had to sign a waiver of any future litigation...

the OP was on disney property, on a ride run by disney....the OP was expecting to come off the ride in one piece, not requiring 4 sutures...
the OP should not have had to foot the bill for the medical care...

actually, if the OP lived in the US and claimed the medical expenses on his own insurance, it is quite possible that the OP's insurance company would itself go after disney for reimbursement.

 

[Lizzy Lemon]

I should be asking Disney to replace my scratched glasses that 'accidently' came off in the wave pool at TL then! Not my fault that I wasn't holding onto them at the time I was waving my arms around having fun. Sometimes accidents happen and you should just accept them. Its annoying that you lost time and unfortunately money through this, we have spent a lot of our holidays (luckily in this country) in medical establishment due to our DS always having mishaps. He managed to tread on a needle on the beach in Exmouth and had to have a course of injections and tests, I guess in USA we would be suing the equivalent of the council for not clearing up rather than the person who left it there, if we found out who it was!

 

[disneyholic family]

I should be asking Disney to replace my scratched glasses that 'accidently' came off in the wave pool at TL then! Not my fault that I wasn't holding onto them at the time I was waving my arms around having fun. Sometimes accidents happen and you should just accept them. Its annoying that you lost time and unfortunately money through this, we have spent a lot of our holidays (luckily in this country) in medical establishment due to our DS always having mishaps. He managed to tread on a needle on the beach in Exmouth and had to have a course of injections and tests, I guess in USA we would be suing the equivalent of the council for not clearing up rather than the person who left it there, if we found out who it was!

you are correct - in the US, there are those who would sue the council for not clearing up the beach....
i wouldn't, but there are those who would.....the beach needle is a case of '**** happens'.....

however, that is not the case when on a ride at disney...
when we get on a ride at disney, we have a reasonable expectation of getting off in the same condition as when we got on (assuming we follow the rules)....
for that reason, we shouldn't have to ride with another family on a ride like teamboat springs.....since with another group, how we behave on the ride is no longer the only factor....

so this is different from your needle on the beach scenario....
this isn't walking around a public beach..
this isn't even walking around a disney park..
this is actually getting on a ride at a disney park...
disney is responsible for our safety on those rides.....

OP's big mistake was not taking it to disney management while still on vacation....that is the one hard and fast rule of dealing with disney....your chances of compensation go down drastically once you leave orlando...

by the way, the OP didn't really ask any of our opinions as to whether he should or shouldn't complain, he asked for an address.
we're all entitled to our opinions as to what he should do (or should have done), but all he really wanted was an address (and some commiseration)

 

[madmumof2]

Grr I'm trying to reply to this but it's saying my message is too short! When you see it you'll see that's not true! lmao

 

[madmumof2]

why should he be out $500?

He won't be if he adequate insurance.

yes it was an accident.
An accident that occurred on Disney property.
Disney is liable...
Disney should reimburse him (and disney should bless their lucky stars that his eye wasn't taken out, instead of a cut requiring 4 sutures....imagine the bad publicity if a guest lost an eye at BB....no matter whose fault...)
in exchange for the reimbursement, the OP would most probably have had to sign a waiver of any future litigation...

I disagree. I don't think they should do anything. In all likely hood they would have to stop bad publicity if the OP brought it to their attention at the time, but they were not at fault. If the OP didn't get details from the man who actually caused the accident at the time then I'm sorry but that's tough. I would never dream of suing a company I love when they didn't do anything wrong!

Safety regulations are in place. The raft was not overcrowded, Disney could not have done anything to prevent the accident from happening.

the OP was on disney property, on a ride run by disney....the OP was expecting to come off the ride in one piece, not requiring 4 sutures...
the OP should not have had to foot the bill for the medical care...

So if I went to Magic Kingdom, wasn't watching where I was going and walked into a post, should I sue? I wouldn't have been expecting to come out with a massive bump on my head when I entered. Disney wasn't at fault but hey it's their property, I should sue for being an idiot right?

.

 

[madmumof2]

''by the way, the OP didn't really ask any of our opinions as to whether he should or shouldn't complain, he asked for an address.
we're all entitled to our opinions as to what he should do (or should have done), but all he really wanted was an address (and some commiseration)''

No but when you post personal information on a public forum about something that is controversial you've got to expect replies like the one on this thread.

 

[oceanscape]

I'm sorry this happened to you, but I find it shocking that you think it is something to complain about. You accept the possibility for accidents happening by riding, it's all part of the nature of the attraction. The man obviously didn't injure you on purpose, it was a straightforward mistake.

You should move on from this instead of seeking to "blame" Disney for something out of their control. Also, if it was something you felt so strongly about it should have been brought up at the time so they could have stepped in to help - what good is it moaning about it now you are back home?

 

[Beth__WDW23/6/02]

Whoa I thought I was on a debate forum for a second..I guess everyone is split on this,I still say yes write a letter stating what happened,I doubt anything will be done sadly,accidents happen.

 

[DCLMan]

Disney is liable...

Why is Disney liable for one guest accidentally hurting another guest?

As long as the CM had given the riders proper instructions then Disney has fulfilled it's obligations.

 

[Tartan Tigger]

Can the OP not claim the money back on their travel insurance?

 

[kevin harrison]

Can the OP not claim the money back on their travel insurance?

From the Original Post......

I have filled in my insurance claim forms today but there is a sizable excess to pay.

Thanks

 

[disneyholic family]

clearly, we're never going to agree on this....

my american point of view, vs yours...

no big deal...

there is no right or wrong answer here..
though the lampost scenario has nothing to do with what happened to the OP...smacking into a lamppost is probably your problem - unless the lamppost is in a really dangerous location....
on the other hand, if you were to trip on a paving stone, that might actually be actionable - if it could be argued that the paving stone was unsafe....

in truth, you can sue over anything in the US...want examples?
a company that sells paneling nails was sued by a consumer. The consumer had held the nails in his mouth.
That is, he would put a bunch of nails in his mouth, then take one nail out and hammer it into the panel, then take another and hammer it into the panel.
the consumer accidentally swallowed the nails (and had to go to the hospital, have surgery, etc etc).
The consumer sued the company for his having swallowed the nails.
Now, tell me. What idiot holds nails in his mouth? And why is it the company's fault that he put them in his mouth.
But he sued. He lost the case, but he sued.
The case even went to court. How insane is that?
That's the US. I have zillions of even more stupid cases if you're curious.

however, in my opinion (and i recognize that it is my opinion, not necessarily the right or wrong answer), disney was legally liable for the OP's safety....
and in my opinion (again my opinion, not necessarily what would have happened), had the OP complained while on vacation, disney would have been forthcoming with compensation of some kind....

and that is it....i've said way too much on this subject.....
let us agree to disagree on this one...(and remain friends while agreeing to disagree)...

and my advice to the OP - write to disney, but keep your expectations very low....

 

[iluvtot]

It was our 3rd day and first ride at BB (park had just opened) - Teamboat Springs and the CM put us in with another family of three - 2 adults and a little girl. The little girl was very upset on the ride and her dad let go of the straps that you hold onto to keep hold of the child and all was well until almost the end of the ride when the man's knee came up and whacked me in the eye - blood started gushing out of my eyebow and I had to be taken to a medical centre in Kissimmee - we had to pay $482 dollars for stitches and we were waiting in there most of the day - the resulting bruising and swelling was awful. I then had to go back to have the stitches removed wasting another half day.

Thanks

So sorry to hear about your accident. It's very frustrating waiting in a medical centre, I know. DD developed acute tonsillitis last year, and we had to wait at least 2hrs to see a doctor, and came away nearly $300 lighter
Didn't the guy who hurt you apologise at all? He must've realised he'd hurt you? Some people are so inconsiderate.
It does seems like you have been stewing on it a bit. Best to just let it go, and remember all the good bits of the holiday. You will probably feel better. If not,write the letter and then try to forget about it. Not the advise you want to hear, but it's better than feeling wound up all the time

 

[Latte Lover]

What an interesting thread this has become! And the OP only wanted an address!

I read the OP's post differently from most people, I think. I just thought Pigby wanted to inform Disney that this happened, not sue them or expect to get anything from them, just let them know that it happened.

We've been on this ride many times. We're all quite tall, so there are long legs flying everywhere in the raft and it's very easy to get bruised! I wouldn't have thought it would be very safe to put any more than this in one raft.

Did the CM go over the allowed limit? Did he/she give any safety directions?
Maybe the answer to these questions are "yes" and "no" in which case the OP might be justified in being a bit miffed.

 

[madmumof2]

and that is it....i've said way too much on this subject.....
let us agree to disagree on this one...(and remain friends while agreeing to disagree)...

You Americans are just greedy. (joke by the way before anyone jumps on me lol)