You know I don't think that the Bed itself was that uncomfortable as the pillow. My neck always felt so stiff as I have bone problems so the only way for me to be comfortable is to take my own softer with me, but since we had to fly,that was not allowed. Someone told me that if you go down to ask them at housekeeping/front desk, they may have had softer problems,not sure! Then again, I am considering taking my own suitcase (2 allowed par person free of charge) with just our pillows and then I would have my pillows and the girls will also be comfortable!