You're welcome.thank you for the real story very scary.
I was wondering if you had ever received a response, and I hope you'll keep us updated.We stayed in the CR 3/25-4/1. On one night in the middle of our stay I found a bug between the 2 pillows. I put it in a ziploc and checked the sheets for any other bugs. I honestly thought bed bugs were too small to see and this bug was the size of an apple seed. At that point we had no bites. Two of my 3 kids were sleeping and it was 1 AM. My Mom didn't want to mess with reporting it since she didn't think it was anything. I kept the bug and brought it home just in case. Before I brought any luggage in the house I googled and sure enough, no question it is a bed bug!Of course by that time my 2 sons and myself had started to develop bites. Through my research I have found that bed bugs can indeed be big enough to see. The bites can sometimes take up to 9 days to appear. Don't check sheets like I did, check the mattress seams and headboard.
So far I think we have avoided bringing them into the house. It took the bed bug 18 days to die in the ziploc! In the meantime it laid several eggs. These eggs have now hatched several new bugs! I am watching to see how long they last. I have the ziploc double bagged for safety! LOL!
I emailed WDW and sent a letter through snail mail along with pictures of the bug and the bites. I also faxed a copy to the CR so they could get right on fumigating that room! I haven't received any response yet. I doubt they'll do anything for me since I'm home now. I do wish I had reported it at the time but honestly I thought I had a weird tick that I was not used to seeing in Nebraska. Needless to say I won't be staying in the garden wing rooms at the CR again! The hosuekeeping was terrible there and from reading the boards here it sounds like those staying in the tower rooms during the same time had excellent housekeeping so I think the CR is cutting back on cleaning the cheaper rooms. JMO!
I was wondering if you had ever received a response, and I hope you'll keep us updated.
As far as housekeeping (and pretty much everything else in this world) you'll have some people who do a great job (whether you tip or not) and some who don't do a great job (whether you tip or not). And, I don't think staff cuts (if they have even happened in housekeeping) would make conscientious housekeepers suddenly start doing a bad job.
It really can be a deal killer when you have that one bad experience that sticks with you. But, odds are you'd probably never have that exact same housekeeper again, and your next visit would be terrific.
Hmm... that is strange, there's no excuse for that. We had a wonderful housekeeper on the ground floor, facing Bay Lake in '07. But, we also had a terrible check-out fiasco there that same year. Long story short, I, too e-mailed guest services and about a month later received a phone call, and letter back. They also provided a personal concierge from the CR who phoned me and offered her personalized attention on our next stay. If it wasn't for that, I (like you feel) probably wouldn't have ever returned (we were really angry). Each resort is run independently, so they really should be working hard to get your money since they have so much competition. We did return last year (to the Tower) and we had a perfect stay. We're also going back again in August.The thing that makes me wonder is there was never any housekeeping carts in the hall or anything during our entire stay. We left the room anywhere between 8:30-11 AM so you'd think we'd see some housekeeping activity. Someone must have come in at some time because the beds were made (but I don't think the sheets were changed once in the entire 7 night stay) and we did get "some" towel replacements. Never a full supply though, it was always a guess at which towels we'd get! I've never had issues like this at any of the other WDW reosrts I've stayed at.
I will update if I ever hear anything back from Disney. I really, really want to report good news from them. I Love WDW and hope they don't let me down!
I would suggest that in the future, if anything is not to your satisfaction or doesn't seem quite right (bed bug? flea? tick?), please bring it to the attention of the CR's mgt. or any Disney Resort mgr. while you're still on-property. IME, they want to make things right, and you'll feel better, too.
I am in awe at how calm you were over this.
Had I found a bed bug I would have freaked out. I know they can be in any room at any resort but seriously ... I would have freaked out
i would have called the health dept out
the CDC
Heck I would use the bat signal to get batman to show up
That is just so gross! I know they say it can happen in ANY resort BUTTTTTTTT my whole complaint is this is why we have housekeeping!!! Shouldn't ONE of their jobs be to inspect headboards and the bed while changing the sheets out?!?! I mean think of the bad rep the resort gets when bed bugs are found
If I was a resort owner it seems that would be a MAJOR requirement of mine to have the beds inspected with the daily bed making.
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If I was a resort owner it seems that would be a MAJOR requirement of mine to have the beds inspected with the daily bed making.
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