we have always had to wait a long time to get in, but it was worth it. best burger at wdw. shakes and ice cream too. you can hardly get in at all during spring break. it is a place loved by the teens and younger kids as well as adults.
i can not remember if it is considered a counter service if you order at the counter and take it out, or if it is still considered a table service.

that is if you are using the meal plan.