BDL Song, FL Tours, WDW Bus, DCL Transfer Reviews & More

hAm53

hi!!!
Joined
Sep 21, 1999
Messages
836
At 3:15 AM our 17 day WDW Wedding Trip Begins. After packing 4 rolling bags, a backpack, another shoulder bag, and my bride's wedding dress we were off for our 10 minute drive to Bradley Airport. We parked our car with our usual crew at Executive Valet, who we'd reccomed to anyone leaving from Hartford, and 5 minutes later we were cursing the fact we used Song instead of Southwest.
This was our first time using Song and all i knew was that they were the same price as SW, but with TV's. Good enough for me to try them. We get to BDL only to find check-in kiosks. I'm a sucker for actually talking to a person to get me my bags on board. We ask the "greeter" and i use that term loosely, what we need to do "go to the screen an hit the buttons". thanks for the help lady. Well 24 minutes, 2 reboots of our kiosk and 3 song employees later we're checked in and through security.
the people on the plane were nice enough, and reserved an overhead bin for the dress, and the TV's were nice, but I'm already filling out my comment card to tell Delta to train their kiosk employees better.

We arrive at MCO half an hour early and spot our FL Tours Driver waiting at the airport. Ricardo confirms our name, and says "I'm 1/4 mile down the street at parking spot #1" and takes off, leaving us to carry our 6 bags and a wedding dress. I feel the need to say this was the first time that anyone at FL Tours has been less than satisfactory, but right then and there we cut his tip in half. if he would have stayed we wouldn't have wasted 3 bucks on one of those luggage carts, which wouldn't take dollars so we hada use our credit card. After a quick stop and pulling into the Poly, Ricardo fills out a reminder of when we're to be picked up. Andy, if you're reading this, keep these little voucher things. they're a great reminder.

Of course the monorails are fantastic, and the boat to the MK was relaxing. It only took us 6 minutes to get to the MK one day bu monorail. 6 minutes!!! Busses usually take like 25 from POR after you wait for a bus, go around to all the stops and drive over. However, the busses at the Poly seemed to take forever, especially to DTD. I'm sure it just seems longer b/c the monorails are whizzing by overhead. But the Purple Pants were friendly as always. A few even had a good time with our wedding ears.

The night before our 3 day wonder cruise, we had 4 voicemails, including 1 from Andy from FL TOurs saying that the cruise has been relocated 4 hours away to Ft. Lauterdale, and he suggested using DCL Transfers instead of them. And frankly I don't blame them. I wouldn't want to drive 8 hours. What did suprise me was that Andy mentioned that DCL Transfers would be a more economical way to get to the cruise. That's what I've always like about FL Tours, they tell you the truth even if it hurts their pockets a little. Our DU agent was able to get us on the DCL Transfers, and although the DCL Desk Lady said that the cost would get charged to our stateroom, it never did. We went to settle our bill onboard, and it was only like $20. I asked the CM specifically, not wanting to "steal" transfers, but he said, "hmm, i don't see a charge here at all. happy wedding." :cool1:
the busses to port were nice with TV's, but the mears van on the way back was disappointing. I'd be ripped if we had paid for the transfers. those vans get really cramped.

after a week at the poly, it took some adjustment to going everyplace by bus at POR. Luckily the DTD Boat is a good diversion. POR was empty, so more than a few times we had a bus to ourselves. We just got really spoiled by the monorail.

Song at MCO was the complete opposite than BDL. 4 minutes and we're done. again, the TV's were nice, but with Delta going bankrupt the previous day, i'm not sure if we'll use them in the future.

keep an eye out for our resort, restaurant, and DCL reviews in the next couple of days, with TONS of pics. If you have any questions, just let me know!
 
I'm sorry, I don't get it! I fly Song 10 times a year (RT) from BDL and first off they do have actual agents to assist you if you don't want to use a kiosk. The kiosks are not complicated and most airlines are using them now. Here's the part that irks me....you're going to rip into Delta/Song via a comment card after they saved an overhead bin for you? For a wedding dress? Every passenger is entitled to the same amount of room as you are on a plane. When an airline makes an exception, then yes you should fill out a comment card and thank them. You sound a little spoiled to me! BTW Executive Parking is okay but the furthest from airport and good luck waiting for a bus when you return.

Bring on the flames!!
 
i wasn't going to rip on song as a whole, just that the people that were working the kiosks could have used a little guidence. they're machine locked up 3 times, and one lady didn't say anything for about 10 minutes, despite our asking if it was easier if we went to another kiosk. its just my opinion that i prefer to have a person working the ticket counter, instead of only dealing with a person if something goes wrong. if that makes me spoiled, so be it.
i also complimented their crew on the comment card. since i work in customer service myself, i always want to point out good things as i know companies usually only hear the bad things. there were about 20-25 empty seats on our plane, so bin space wasn't an issue. i hope that you'd agree that 24 minutes standing at a ticket counter is a little excessive.
i'm sorry to hear that you've had some bad experiences with Executive. We've never had any problems. i will agree that they are a touch farther away than the others, but i like their people better than say Roncari. But that's what these boards are for. . . people to share their experiences.
 
Another CT resident checking in here!

I haven't had a problem with Song. Will be flying them in November out of BDL again. I do understand wanting a person to wait on you. It would be my preference too. I do think that any check-in over even 15 minutes is way too long by today's speed demon standards.

Since we approach Bradley from Rt. 20, we use West Side. Just convenience for us. We are NEVER early on the way to catch a flight! :blush:

Tiffiany is the only car service that we have used in three trips. Excellent service and always helpful.

Congratulations on your wedding! I'll be looking for your other reports.

--penny
 

Thanks for the report. Sounds like you had a good time. I know we have flown Song repeatedly and have had all good experiences. I actually can use those kiosks now. I was a bit hesitant at first but it's all good now. I've never had one lock up on me....yet. Which is surprising because anytime a computer type thing comes in contact with me...well, it just shuts down. It seems to sense my fear. But we have had all good experiences with the Song kiosks. Sorry yours wasn't so good. We love everything about Song. I'm flying them again in Nov and will be booking them for our Octd'06 trip. Hope your next trip goes better.
 














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