Bay Lake Tower refurb dates

[atthebeachclub]

Yes, they do, and they need to hear about it and to know that the room wasn’t really ready. Whether you own at BLT or at a different resort, you’re an owner, and MS represents the management company. They’re not the landlord, you are.

When you find a room deficiency that needs service, are they the ones to reach out to, or the resort front desk?

 

[Brian Noble]

For me: During the stay, the front desk. If that doesn't resolve the problem, member services after the stay. Some of those things could be corrected fairly quickly (hangers, etc.) but others probably require a more intensive visit by maintenance.

They are normally pretty good about taking care of things. We did have a dishwasher conk out on us at BCV once and it took several days to replace it. That was a bummer, because the dirty dish water was slowly fermenting in the bottom of the unit while we waited. Luckily there was a pretty good seal on the dishwasher door. ;-)

 

[foodiddiedoo]

For me: During the stay, the front desk. If that doesn't resolve the problem, member services after the stay. Some of those things could be corrected fairly quickly (hangers, etc.) but others probably require a more intensive visit by maintenance.

They are normally pretty good about taking care of things. We did have a dishwasher conk out on us at BCV once and it took several days to replace it. That was a bummer, because the dirty dish water was slowly fermenting in the bottom of the unit while we waited. Luckily there was a pretty good seal on the dishwasher door. ;-)

Yep I asked the front desk to take care of a lot of the issues, but I also think a 30 minute check before first occupancy would have turned up almost ALL of the problems.

 

[CarolynFH]

When you find a room deficiency that needs service, are they the ones to reach out to, or the resort front desk?

As Brian says, for urgent items notify the front desk. Less urgent items can wait for an email to MS. In your case, having the chandelier fixed immediately was necessary, but there was such a long list of issues that I think you should report them all to MS. They need to know that the contractor or whoever is approving rooms for occupancy isn’t doing their job. The refurb is still ongoing, and they need to fix the process.

 

[Brian Noble]

They need to know that the contractor or whoever is approving rooms for occupancy isn’t doing their job. The refurb is still ongoing, and they need to fix the process.

Yes, in the case of BLT, someone is not going through the punchlist---either it is not being generated correctly, or it is not being cleared before occupancy.

 

[foodiddiedoo]

I logged into the website and submitted the issues I had with the room to member services. I picked “My recent visit” as the email header as I wasn’t exactly sure which to select. Do they actually respond back to the emails, or do you get some sort of boilerplate “thanks for letting us know” type thing?

 

[JackosinDIS]

I logged into the website and submitted the issues I had with the room to member services. I picked “My recent visit” as the email header as I wasn’t exactly sure which to select. Do they actually respond back to the emails, or do you get some sort of boilerplate “thanks for letting us know” type thing?

They normally give a bespoke response after the initial ‘thanks for contacting us’. They are pretty good.

 

[atthebeachclub]

As Brian says, for urgent items notify the front desk. Less urgent items can wait for an email to MS. In your case, having the chandelier fixed immediately was necessary, but there was such a long list of issues that I think you should report them all to MS. They need to know that the contractor or whoever is approving rooms for occupancy isn’t doing their job. The refurb is still ongoing, and they need to fix the process.

Oh, that wasn’t my post. I just wondered because when I checked out of BCV recently there were some issues that needed addressing for the next guest. I told the front desk but didn’t feel confident because they didn’t write them down as I mentioned them.

 

[foodiddiedoo]

Here's the response I received from MS and it feels very canned to me:

[td]We appreciate you taking the time to share your thoughts with us. The feedback we receive from our Members is very important to us as it lets us know what we are doing right and what we can do better. As we strive to improve the services and benefits we provide to our Members, we are constantly evaluating our operation. You may be assured your input will be taken seriously.

[td] Please let us know if there is anything else we can assist you with in planning your or your Guest's magical vacation!

[/td]

[/td]

 

[KAT4DISNEY]

When you find a room deficiency that needs service, are they the ones to reach out to, or the resort front desk?

If the phone still has a button to reach maintenance contact them. Or if it seems appropriate for housekeeping contact them. Front desk would be the next step but it's not where I start and have had excellent experiences in getting items resolved while there. Sadly I know they have removed the maintenance option from phones and may be continuing to do so as refurbs occur.

 

[CarolynFH]

I logged into the website and submitted the issues I had with the room to member services. I picked “My recent visit” as the email header as I wasn’t exactly sure which to select. Do they actually respond back to the emails, or do you get some sort of boilerplate “thanks for letting us know” type thing?

First you’ll get a canned acknowledgement that you sent the email. After that, sometimes they will call you or otherwise reach out to you and sometimes they won’t. But they do read those emails!

If the phone still has a button to reach maintenance contact them. Or if it seems appropriate for housekeeping contact them. Front desk would be the next step but it's not where I start and have had excellent experiences in getting items resolved while there. Sadly I know they have removed the maintenance option from phones and may be continuing to do so as refurbs occur.

When we were there a couple of weeks ago, there was a “Resort Services” button that I used to reach Housekeeping (to request a pack and play) and Bell Services (to request luggage assistance when checking out). There was some sort of automated/AI voice that answered and told me to press a given number for the specific department I wanted (Housekeeping, Bell Services, etc.), then it rang through and was answered by a live person. I didn’t try to reach the Front Desk that way, though.

 

[Josh125]

I was chatting from the front desk today while they were trouble shooting one of our magic bands. I asked about the elevators and they said in March when the bridge opens so will the elevators that are down but the other bank will then go down. The resort will be running off one bank for the duration of the refurbished.

 

[eticketplease]

I was chatting from the front desk today while they were trouble shooting one of our magic bands. I asked about the elevators and they said in March when the bridge opens so will the elevators that are down but the other bank will then go down. The resort will be running off one bank for the duration of the refurbished.

I guess we need to request the fifth floor then once the bridge opens so we can just go through the sky bridge

 

[peacefrogdog]

Has anyone seen if they've started to refurb lower level villas? I currently have a 2-Bedroom Standard (I guess now called Resort-view) in May 2025. Hoping to get one of the refurbed villas.

 

[foodiddiedoo]

Has anyone seen if they've started to refurb lower level villas? I currently have a 2-Bedroom Standard (I guess now called Resort-view) in May 2025. Hoping to get one of the refurbed villas.

When I was there in January the first 7 or so floors were under construction on the South end of the C. They had just started taking stuff out of the rooms, so my guess is they might be close by then? They started construction on the top floors end of September and put in service at the end of December.

 

[kathi]

Any updates on the construction schedule? Are there still rooms being worked on? I've got a 1BR on wait list for May 2nd and wondering what my chances might be of rooms are opening up.

 

[Telcogirl]

Any updates on the construction schedule? Are there still rooms being worked on? I've got a 1BR on wait list for May 2nd and wondering what my chances might be of rooms are opening up.

We were there last week - it seems that they have gotten down to the 1st floor on the odd number side. We were in room 8202. While the view was amazing, that side of the resort has not been renovated. I hope your waitlist comes thru either way - BLT is such a great resort.

 

[PrincessKL]

I read many pages here and cannot see a clear answer about this yet. What’s the likelihood of getting a refurbished two-bedroom lake view room in end of May? I am not very familiar of the south side or north side of BLT, or even number vs. odd number side. My understanding is that the higher levels are finished? But I assume that lake view will be in both higher and lower levels? So is it like a 50-50 chance?

 

[foodiddiedoo]

I read many pages here and cannot see a clear answer about this yet. What’s the likelihood of getting a refurbished two-bedroom lake view room in end of May? I am not very familiar of the south side or north side of BLT, or even number vs. odd number side. My understanding is that the higher levels are finished? But I assume that lake view will be in both higher and lower levels? So is it like a 50-50 chance?

One quarter of the building has been refurbished and reopened. About floors 7 and up on the side of the building closer to the Contemporary. The bottom half of that side of the building has been in progress since January. There's a decent chance it'll be finished by May as well. So probably half of the 2 bedroom lake views will be done by then. That's just my estimate.

 

[eticketplease]

I read many pages here and cannot see a clear answer about this yet. What’s the likelihood of getting a refurbished two-bedroom lake view room in end of May? I am not very familiar of the south side or north side of BLT, or even number vs. odd number side. My understanding is that the higher levels are finished? But I assume that lake view will be in both higher and lower levels? So is it like a 50-50 chance?

Unfortunately dedicated 2 bedroom lake are on floors 2-16 and if you have a lock off they are on all floors, 1-16.

The good news as @foodiddiedoo pointed out they should be done with a good amount of rooms by May. This also means they will have to pull the rooms to update out of inventory so I would put your odds a little higher at 60-65% chance.