Barnes and Noble Toy and Game Sale

[zoemurr]

I am so irritated with BN it is ridiculous. I am a member so I get free express shipping. I ordered 3 items, 2 stuffed animals and 1 Wimpy kid shirt. They sent the wrong wimpy kid shirt and only one of the stuffed animals so I called.

The other animal was shipped but seperately and went through UPS to the post office. I feel that since I am a member and pay for this benefit that it is not acceptable that they shipped it in this manner. I should have received that item today and when I complained - the guy told me that it was a shipping delay with the carrier not them - he said it should get here Friday so if not then I will take it up with them after - they will be getting an email anyway.

They are going to ship a new shirt to me but not by Christmas - I am ticked - I was almost in tears when I called (for reasons beyond this) are really didn't have the energy to take it any further. But I really feel they should have shipped it overnight since it was their error - not mine!!!

Finally I placed another order two days ago and should have gotten express shipping - normally they default to express shipping but somehow it was regular shipping so it won't arrive in time either. Every communication I got from them said my order qualified for express shipping why didn't they send it as a courtesy then - did they really think I might complain if my shipment arrived earlier than they had told me? I tried to call but he said if he added express on after the fact then I would be charged for it. He tried to cancel but was not able to - so I guess my son's gift will just get here late.

Yes, they should have overnighted the correct shirt.. I checked my tracking again.. one item sat in CA for 4 days and one in PA for 2. (they are with 2 different carriers.. not sure what the problem is as all my other packages have come in 3-4 days.) I think I am going to go to BN today and re-buy them and then return the ones in the package after Christmas. My kids are older and would understand.. but I'm not happy.

 

[mickeyplanner08]

I'm having issues, too.

All items said "ship within 1-2 days" when I ordered them. It took a week. Got a notice on Monday that everything had shipped. Then today, I wake up to a notice that I had another shipping tracker. OK, 4 items went out on Tuesday, 1 went out yesterday, and then I got notice that one item is delayed. The e-mail said it would ship in 1-2 days, but when I log on, it says expected shipping date is 1/13/11.

Sigh, off to B&N to pick them up and then return them after the holidays. I really need to shop earlier!

 

[sydneysmom]

received items they ordered from this sale?

I got stuff I ordered a few days later from Kohl's and Bare Minerals, but no sign of the BN stuff.

They were sent in 2 separate packages and I can't get either tracking site to work.

I really want these before I start wrapping..

OK... finally got the tracking.. one box took 4 days before it even shipped.. no mention of when it will get here.
Looks like the other one just left CA this morning.. and I'm a LONG way from there.

I had problems w/ one of the items ....they left it out of the first box (and had no explanation other than "it might not have fit in the shipping box"....seriously, the guy actually said that !) But it shipped the next day. Within 2 days it arrived at my mom's house.

This was the only time I've had any kind of issue w/ B & N. I don't know if they've got overload or what.

 

[starann]

I don't know if they've got overload or what.

Just wanted to remind everyone who has stuff in CA that is backed up. Depending on where in CA they are at they may be facing delays due to the rain and flooding.

Also if stuff is to go to the mid west (I think last week) they had a bad snow storm which may have backed things up.

I'm not defending them at all, but just wanted to bring that up!