Bad Experience with Apple Scooter - Wheelchair Rental

[triciari]

My daughter broke her ankle on Saturday the 9th, and our trip began on the 10th! Upon returning from the ER, I googled wheelchair rental, and opted to rent from Apple for the week - $69.20. Seemed reasonable to me. They charged my debit card immediately, and promised it would be at Yacht Club when we arrived the next day. It wasn't. Nor was it there on the 11th, nor was it at Beach Club. Luckily, a great manager at YC gave us a wheelchair for free for the duration of our trip. I called Apple a few times and got voice mail, but didn't leave a message. When I finally got Kelvin on the line on Wednesday or Thursday and he refused to believe that the wheelchair had not been delivered and refused to refund the amount I'd been charged. Also, he was very rude and asked why I hadn't contacted him earlier. I told him that I was on a vacation with 3 kids - one of whom had a broken ankle - and didn't want to spend my days chasing $69.20 around, although I'd be damned if I'd let him keep it! Yacht Club reimbursed me $60.20 for the rental (they intended to pay the full amount, but mistakenly thought that that's what I'd paid.) So, I'm not out any money, but I think it's incredibly unfair that Apple Strollers has been unjustly enriched by their negligent, and possibly intentionally deceptive, practices.

I do not recommend Apple Stroller for any rental.

Tricia

 

[Ladygoldenhair]

I was thrilled when I received wheelchair help from Disney. Our chair never showed up but it wasn't Apple. Did you check out the front with the tags on them? That is where our scooter was. I hope. The chair was not mistakenly grabbed by someone thinking it was a resort chair. All kinds of folks out there.

I hope your trip and for your. Daughter turned out perfect in every other way!

 

[sazzifrazz]

Doesn't surprise me. They are terrible. We have been home for 4 days and still dealing with their horrible customer service.