eatmypixiedust
<font color=blue><marquee>I'm coming to you live f
- Joined
- Sep 1, 2005
- Messages
- 22,250
My boyfriend and I went to DL today to celebrate my b-day a bit early (my b-day is on Sunday). We both requested time off of work and got the day off. We orginally planned to eat at Blue Bayou. However, due to the recent price increase, we decided to make reservations at Cafe New Orleans. I was excited to try it since the menu has changed and it was now a sit-down restaurant. I never expected to have such a lousy experience.....
I made reservations 2 weeks beforehand. When we checked in we were greeted by an unhappy and disgruntled hostess. Her tone of voice was a bit rude when guests asked if they were taking walk-ins or if they had other questions. After checking in, she wrote my name down on a card and asked if we would like to sit inside or outside. We told her inside since it was hot outside. She mentioned to my bf and I that the wait time would be a bit long, due to the restaurant being over-booked. We didn't think that was a big deal, so we waited patiently. We waited and watched as 6 couples were seated before us. I thought it was odd and politely asked the hostess how much longer we would have to wait. She frantically looked for the card she wrote my name on and she somehow lost it. Neither my bf or myself, had seen her give it to the CM's who were seating guests. She walked off and asked 2 other CM's if they had taken it, but they said "No." As she was walking back towards us, she rolled her eyes and started mumbling something. She then grabbed another party's card that she had filled out and handed it to one of the CM's and said: "Here. Take this and seat them. It's for them." The CM lead us to a table outside. My bf and I politely said: Oh, could we please sit inside? We told the hostess that we would like to sit inside." The CM said: "Oh, this card says outside." He then lead us to a table inside.
Okay, bad start, but hopefully the meal will be fine, right? WRONG! After our server brought us our drinks, I saw this huge piece of brownish-green spinach floating in my coke glass. My boyfriend's soda had what appeared to be cigarette ashes in it! We both looked at each other and said: "What the heck is going on???" We called our server and he looked at both glasses and just shrugged and didn't know what to say. He took both glasses and brought us new sodas.
We decided to share a monte cristo sandwich but it took 40-45 minutes to get it. At this point the restaurant was not as busy as when we first arrived (most guests had already finished eating and left). I asked our server if I could please speak to a manager. He said: "Okay," and I heard him ask a group of CM's: "Where's the manager??" A few minutes later the manager came over to our table and I explained what had happend. He apologized and said he would give us a discount and a dessert. At this point we pretty much had lost our appetites, so we just wanted to pay the check and leave. The only discount we received was -$4 for the surcharge fee of sharing a plate!
I hope that those of you who have dined there had a better experience than we did. We will not be dining there ever again.
I made reservations 2 weeks beforehand. When we checked in we were greeted by an unhappy and disgruntled hostess. Her tone of voice was a bit rude when guests asked if they were taking walk-ins or if they had other questions. After checking in, she wrote my name down on a card and asked if we would like to sit inside or outside. We told her inside since it was hot outside. She mentioned to my bf and I that the wait time would be a bit long, due to the restaurant being over-booked. We didn't think that was a big deal, so we waited patiently. We waited and watched as 6 couples were seated before us. I thought it was odd and politely asked the hostess how much longer we would have to wait. She frantically looked for the card she wrote my name on and she somehow lost it. Neither my bf or myself, had seen her give it to the CM's who were seating guests. She walked off and asked 2 other CM's if they had taken it, but they said "No." As she was walking back towards us, she rolled her eyes and started mumbling something. She then grabbed another party's card that she had filled out and handed it to one of the CM's and said: "Here. Take this and seat them. It's for them." The CM lead us to a table outside. My bf and I politely said: Oh, could we please sit inside? We told the hostess that we would like to sit inside." The CM said: "Oh, this card says outside." He then lead us to a table inside.
Okay, bad start, but hopefully the meal will be fine, right? WRONG! After our server brought us our drinks, I saw this huge piece of brownish-green spinach floating in my coke glass. My boyfriend's soda had what appeared to be cigarette ashes in it! We both looked at each other and said: "What the heck is going on???" We called our server and he looked at both glasses and just shrugged and didn't know what to say. He took both glasses and brought us new sodas.
We decided to share a monte cristo sandwich but it took 40-45 minutes to get it. At this point the restaurant was not as busy as when we first arrived (most guests had already finished eating and left). I asked our server if I could please speak to a manager. He said: "Okay," and I heard him ask a group of CM's: "Where's the manager??" A few minutes later the manager came over to our table and I explained what had happend. He apologized and said he would give us a discount and a dessert. At this point we pretty much had lost our appetites, so we just wanted to pay the check and leave. The only discount we received was -$4 for the surcharge fee of sharing a plate!
I hope that those of you who have dined there had a better experience than we did. We will not be dining there ever again.
I agree that you should contact Disney and let them know. We ate there for the first time this past Tuesday, and everything went great.
should have called me and I would have used my 
to zap em into oblivion...but seriously, Im sorry you had such a bad experience...I think you should definitely do what MaryJo said and call Disney and tell them....make sure you throw in the fact that its your birthday yeah? 
oh and btw.... 
BTW, I don't think Guido would be right for the job.....maybe Frank the Combine (one who chased Lightning & Mater) will inflict more terror! LOL! 
