alyssasmommy
Mouseketeer
- Joined
- Sep 8, 2007
- Messages
- 90
Hi I we went to Ohana to celebrate my B-day. Tha food was wonderful, the service was the worse I ever had. I dont know if Im allowed to post my servers name, but she rushed us was not friendly at all and did not have any custumer service skills . It seemend very strange to me Disney its known for a great custumer service....
I told her at the beginning of our dinner that we had the dinning plan. She said that she will ask us about that after dinner. She was very disorganized brought entrees before appetizers, I will ask for one thing she will do another ,as she was not paying any attention at all.
When she returned with our check she said that we had nothing left in our dinning plan. It was our last night so I knew for sure we had the TS left for dinner. That morning at breakfast I checked my balance and I had kept the papers in my purse.
Ok so I kept on telling her that I did not use my table sitting that day, she said "there is nothing I can do" how are you going to pay for this ,with your room key? I was upset and surprised . I told her well I guess I have no choice I will pay with my room key. She also told me to go to the hotel and talk to them there.
After she left, I told my husband that I was not leaving until I solved the problem. I saw a lady wearing a different outfit and I called her , and sure enough she was the manager. To make a long story short , she fixed the problem right away , and of course I did have my table sitting.
I think instead of making the costumer upset and frustrated she should of said ,let me call my manager and not tell me, There is nothing I could do. I want to know if any of you knows the address so I could write a letter? Thanks, Just becareful some people like this server just dont care.......
I told her at the beginning of our dinner that we had the dinning plan. She said that she will ask us about that after dinner. She was very disorganized brought entrees before appetizers, I will ask for one thing she will do another ,as she was not paying any attention at all.
When she returned with our check she said that we had nothing left in our dinning plan. It was our last night so I knew for sure we had the TS left for dinner. That morning at breakfast I checked my balance and I had kept the papers in my purse.
Ok so I kept on telling her that I did not use my table sitting that day, she said "there is nothing I can do" how are you going to pay for this ,with your room key? I was upset and surprised . I told her well I guess I have no choice I will pay with my room key. She also told me to go to the hotel and talk to them there.
After she left, I told my husband that I was not leaving until I solved the problem. I saw a lady wearing a different outfit and I called her , and sure enough she was the manager. To make a long story short , she fixed the problem right away , and of course I did have my table sitting.
I think instead of making the costumer upset and frustrated she should of said ,let me call my manager and not tell me, There is nothing I could do. I want to know if any of you knows the address so I could write a letter? Thanks, Just becareful some people like this server just dont care.......
