Back from BWV......Very Disappointed and Disgusted

[BWV Dreamin]

I am totally disgusted reading about finding any blood ever in these DVC units. I worked in healthcare for 25 years and NEVER ever heard that dried up blood was not a hazard! I don't know where you all are getting this info.

I think BWV has the absolute worst people working at the check in desk and concierge.

We have called down to the front desk multiple times at VWL so yes you can call directly down there and speak to actual people at the resort.

 

[BWV Dreamin]

I would talk to resort management. According to the CDC, bloodborne pathogens are found in dried blood and Disney has policies in place for cleaning biological contamination.

Bill

Hello yes!! Finally a sensible comment!!

 

[BWV Dreamin]

As a medical professional, your husband should know that dried blood isn't as hazardous as moist, fresh blood. No chance of contacting any disease from dried blood. Just ask OSHA.

Maybe not so clean, but not hazardous. And it was probably just missed in the cleaning. Housekeepers aren't perfect, just like the rest of us.

Sorry, I can't believe I'm reading this!!! There is a huge chance of contracting disease from blood born pathogen.

 

[Deb & Bill]

OSHA states (and they are pretty good on employee safety) that if it isn't caked, oozing, dripping, it is not biohazardous and can go in the ordinary trash. I little smear on the washer and wall doesn't fit this descriptino.

 

[KBoopaloo]

Honestly, I am pretty relaxed about most things and realize that the mousekeepers are not perfect and can make a mistake or miss something here or there. We found a dirty diaper left behind in the drawer of the vanity in our room at BWI once and I just called housekeeping to have them come get it and wipe down the area.

Having said that, it is unacceptable to be given a room with multiple smears of dried blood left behind by the previous occupants. That is disgusting. One spot could be perhaps written off as something the mousekeeper "just missed" but more than one spot in more than one place indicates to me that the mousekeeper who cleaned their villa just wasn't doing his or her job.

 

[jarestel]

OSHA states (and they are pretty good on employee safety) that if it isn't caked, oozing, dripping, it is not biohazardous and can go in the ordinary trash. I little smear on the washer and wall doesn't fit this descriptino.

The issue is proper cleaning of rooms. I'm sure OSHA has no problems with un-vacuumed carpets, unwashed dishes or bags of leftover trash either. That doesn't mean the room was properly cleaned.

I realize all of us have differing standards of cleanliness. In this case I happen to agree that the OP's point is valid - the room was NOT properly cleaned, regardless of OSHA's opinion.

 

[keaster]

I would've gladly taken the offer of changing rooms, even if it meant throwing everything back in the suitcase.

 

[ABE4DISNEY]

Yes, mousekeepers can make mistakes. Just wondering though, do they float mousekeeping all over the resort or are mousekeepers assigned certain rooms? They could track work performance better if the latter were the case. We also had a bad experience at BWV this past November which was much more extensive than the OP's experience. The room we were in showed signs of long term neglect and lack of care. Just curious as to how they don't figure this stuff out in the mousekeeping management.

 

[disneynutz]

OSHA states (and they are pretty good on employee safety) that if it isn't caked, oozing, dripping, it is not biohazardous and can go in the ordinary trash. I little smear on the washer and wall doesn't fit this descriptino.

I really think that we are missing the point and why take a chance with your own health. We tend to come home from WDW with colds and sometimes the flu and we wipe down the room upon arrival but we still get sick. Cleaning up blood or other foreign things is beyond what we are willing to do and I would hate for you or anyone else to possibility get sick.

Bill

 

[Sammie]

So what happened? How did you handle it?

It was in the frig, on the frig door, and on the floor and there was glass on the floor in front of the frig. Honestly I think the maid dropped the glass, and cut herself and then did not come back and clean it up, as the rest the room was spotless. The blood in the frig was not dried.

I immediately called the Housekeeping Manager on Duty and as you did asked them to come look.

They offered to move us, but we really liked the room location. So they asked would we leave the room for them to come back to clean and sanitize the kitchen. We did, they treated us to dinner, which was less than what they offered you. We were satisfied.

Honestly I know this won't be a popular choice but I wish DVC would enforce no check ins until 4pm. Most all time shares do this, as it really takes time to clean these units especially the one and two bedrooms. I think the housekeeping staff is so pressed to hurry to turn over the villas they miss a lot.

Our situation looked like the housekeeper was removing something from the fridge probably left by a guest that was glass and she dropped it, and cut herself and from the amount of blood badly.

 

[dianeschlicht]

Honestly I know this won't be a popular choice but I wish DVC would enforce no check ins until 4pm. Most all time shares do this, as it really takes time to clean these units especially the one and two bedrooms. I think the housekeeping staff is so pressed to hurry to turn over the villas they miss a lot.

I totally agree. When we have visited other timeshares, you do NOT get to move in early. It's 4:00 and not a second earlier. Perhaps if that was the case, we would have cleaner villas all the way around. Maybe then they woudn't have to stop the dishwasher half way through the cycle and put wet, half cleaned dishes away in the cupboards.

 

[Cee]

I agree with the comments regarding no check-ins until 4 p.m. It's easy to store luggage and head out to DTD or the parks or a movie/mini-golf, etc. to bide the time.

Also, I always bring wet wipes with me to wipe down surfaces when I arrive(remote, phone, door handles, light switches). I agree that housekeeping needed to see and document the blood if it was excessive. Otherwise, the wipes would take care of that too. I worked in the OR and ER for years and blood doesn't bother me. I understand the majority of folks don't want to go near it.

 

[Muushka]

OSHA states (and they are pretty good on employee safety) that if it isn't caked, oozing, dripping, it is not biohazardous and can go in the ordinary trash. I little smear on the washer and wall doesn't fit this descriptino.

Actually, dried blood can transmit disease, Hep B for example. As a laboratorian, it is not something to be taken lightly.

Direct contact with infected blood can transmit the hepatitis B virus through:

* punctures of the skin with blood-contaminated needles, lancets, scalpels, or other sharps
* splashes to skin bearing minute scratches, abrasions, burns, or even minor rashes
* splashes to mucous membranes in the mouth, nose, or eyes

To a lesser extent, indirect contact with blood-contaminated surfaces can also transmit the hepatitis B virus. The virus may be stable in dried blood for up to 7 days at 25°C. Hand contact with blood-contaminated surfaces such as laboratory benches, test tubes, or laboratory instruments may transfer the virus to skin or mucous membranes.

http://www.ccohs.ca/oshanswers/diseases/hepatitis_b.html
Canada, but from my training the US is the same.

Bloodborne Pathogens (BBPs)
Bloodborne pathogens are pathogenic microorganisms present in human blood that can cause disease in humans. These pathogens include, but are not limited to, Hepatitis B Virus (HBV), Hepatitis C Virus (HCV), and Human Immunodeficiency Virus (HIV). Hepatitis B can survive in dried blood specimens for several days.

Definitions for bloodborne pathogens, Other Potentially Infectious Materials (OPIM), and occupational exposure are found in [29 CFR 1910.1030(b)].

http://www.osha.gov/SLTC/etools/hospital/lab/lab.html

 

[jade1]

I totally agree. When we have visited other timeshares, you do NOT get to move in early. It's 4:00 and not a second earlier. Perhaps if that was the case, we would have cleaner villas all the way around. Maybe then they woudn't have to stop the dishwasher half way through the cycle and put wet, half cleaned dishes away in the cupboards.

Same, we always arrive at WDW dressed for either the parks and/or the pool, makes no difference if the room is ready before 4. I think all new check in keys should become active exactly at 4PM.

 

[wdrl]

Honestly I know this won't be a popular choice but I wish DVC would enforce no check ins until 4pm. Most all time shares do this, as it really takes time to clean these units especially the one and two bedrooms. I think the housekeeping staff is so pressed to hurry to turn over the villas they miss a lot.

If housekeeping starts its day at 8:00 AM and it takes less than an hour to clean and prep a studio, than a studio might be ready for occupancy as soon as 9:00 AM. Does that mean that a DVC member has to wait 7 hours before they can move into the room?

Setting an arbitrary availability time of 4:00 PM only makes sense if housekeeping utilizes all of that time to clean the rooms. If a room has been cleaned, inspected, and marked available for the next guest at 10:00 AM, what would be gained by waiting until 4:00 PM to release to room? If it means that the room could undergo a second or third inspection -- and more cleaning, if necessary -- it begs the question "Why was the room marked available in the first place?"

 

[LisaS]

If housekeeping starts its day at 8:00 AM and it takes less than an hour to clean and prep a studio, than a studio might be ready for occupancy as soon as 9:00 AM. Does that mean that a DVC member has to wait 7 hours before they can move into the room?

Setting an arbitrary availability time of 4:00 PM only makes sense if housekeeping utilizes all of that time to clean the rooms. If a room has been cleaned, inspected, and marked available for the next guest at 10:00 AM, what would be gained by waiting until 4:00 PM to release to room? If it means that the room could undergo a second or third inspection -- and more cleaning, if necessary -- it begs the question "Why was the room marked available in the first place?"

I agree. I see no point in preventing guests from getting into a room that is clean and ready to go. What about rooms that weren't even occupied the night before and have been ready for over 24 hours? What is the point in making people wait to get into that room?

Allowing guests to get into a room once it is ready also evens out demand for Bell Services. If everyone has to wait until 4pm even if their room was ready hours ago, everyone is competing to get their luggage and groceries delivered to their room at the same time.

 

[DisDaydreamer]

I agree it is disgusting to find someone else's blood, but frankly, everytime you grab a door knob or handle, or anything someone else may have touched is likely to have something left behind. If all door knobs and handles were white you might be surprised at what you see/find.

I think DVC did the right thing in offering to move you. Then when having that rejected did they right thing again in giving you a credit. I can't think of what else they should have done.

As others have said these Mousekeepers are under the gun to get the job done quickly, because we still expect to get a room early and get agitated when it isn't ready. That doesn't excuse the missed blood and I think it very possible this Mousekeeper is now excused from employment. Not your fault.

I'm not trying to make excuses, but all of us (humans) have horrible days. Maybe I learned yesterday I have Cancer. I know there are days I should just not be responsible for others, but sometimes those are not days, but weeks, or more. And still I need to work, so I do the best to go on quietly with my problems. We all have real distractions from responsibility. We all have to be alert to make sure we have gotten the service we expect. Which you did.

As for the lost items... DVC didn't loose the items. That was your families' responsibility. And I imagine some small distraction caused that, but it goes to show how easy it is to be distracted and miss something you shouldn't.

I just try to be aware and understanding when things go wrong. Of course, there are times when it is just negligence, but I believe negligence is not the norm.

Off my soap box now.

 

[Sammie]

If housekeeping starts its day at 8:00 AM and it takes less than an hour to clean and prep a studio, than a studio might be ready for occupancy as soon as 9:00 AM. Does that mean that a DVC member has to wait 7 hours before they can move into the room?

Setting an arbitrary availability time of 4:00 PM only makes sense if housekeeping utilizes all of that time to clean the rooms. If a room has been cleaned, inspected, and marked available for the next guest at 10:00 AM, what would be gained by waiting until 4:00 PM to release to room? If it means that the room could undergo a second or third inspection -- and more cleaning, if necessary -- it begs the question "Why was the room marked available in the first place?"

Rooms are not inspected any longer which is another problem.

 

[mjc2003]

To the OP, we checked in at Jambo last August and I was likewise disgusted when I found dried blood on the front of the toilet, running down onto the floor. It was inexcusable as it was front and center, the only way it could have been missed is if the toilet was never cleaned.

I went to the front desk and was offered a different room. I asked if they could just clean the room as we were only there for 1 night before switching to BWV. They were very nice, but I was not offered any compensation. The lady at the front desk laughed b/c when she mentioned calling housekeeping, I said "it's a lot of blood, you might want to call a detective!" They cleaned the room while we went to the pool.

To those who suggested that this is not a big deal, and that the OP should have just wiped it up, that's hilarious. Do people just say things to get a rise?

 

[marynvince]

If housekeeping starts its day at 8:00 AM and it takes less than an hour to clean and prep a studio, than a studio might be ready for occupancy as soon as 9:00 AM. Does that mean that a DVC member has to wait 7 hours before they can move into the room?

Setting an arbitrary availability time of 4:00 PM only makes sense if housekeeping utilizes all of that time to clean the rooms. If a room has been cleaned, inspected, and marked available for the next guest at 10:00 AM, what would be gained by waiting until 4:00 PM to release to room? If it means that the room could undergo a second or third inspection -- and more cleaning, if necessary -- it begs the question "Why was the room marked available in the first place?"

Thank you for the voice of reason regarding a forced 4pm checkin