We stayed at the BWI 12/23-12/27. I really enjoyed the resort overall and would stay there again. We reserved a standard room and were assigned to a room overlooking the parking lot (5263 I think). This room was very centrally located and a short walk from the elevators. We went to bed around 10:00 the first night and within 10 minutes I started hearing a loud mechanical noise. I wasn't sure what it was and after a while I fell asleep. I woke the next morning around 5:30 and sure enough at 6:00 it started again. I went down around 6:45 to talk to the front desk and realized that it was the elevator. We were on the opposite side of the hall and about 4 doors down, so I was really surprised that we could hear it so well.
I explained the situation to the front desk and they agreed to move me (according to them they were at 80% occupancy). They gave me my new room keys right away and I went to check it out. This new room was 1336 and overlooked a quiet pool. It was not so centrally located, but I later discovered some shortcuts to get around and it wasn't so bad. The room was in an exterior building (we had to go outside to get there no matter which way we took). We were the only people on the first floor of this entire building. I couldn't believe it....I was thrilled. No noisy neighbors and I wasn't so stressed about my kids making a little noise (within reason of course).
POSITIVES
Location, location, location. It was such a great place to be. If the weather was better and there was more going on at the Boardwalk this place would be hopping!
Community Hall. It took me a few days to find this place, but it was great for the kids. They had regularly scheduled activities and crafts for the kids!
Size of the resort. This resort was so easy to get around. Even my room in the boonies was a short jaunt to the lobby and the large pool.
Housekeeping. Our room was always cleaned in a timely manner and done very well.
NEGATIVES
I found the Staff here very slow to respond to guests. Many times I would pull in and have to find someone to valet my car. This happened twice when there was no other car in sight and several valets were just standing around. I had to approach them and ask them to take my car.
When I went to check-in (no one else was in line) several staff members looked up and smiled at me, but none called me over to help me. I stood there for at least 4 minutes before someone finally called me (there were 3-4 available agents).
When I switched rooms, we were in a hurry to get to the parks and packed everything very quickly. Two days later I realized one shoe of a pair was missing. I called the front desk and they transferred me to a voice mail for lost and found. I left a detailed message with all the info (previous room, current room, description of the missing shoe). Two days later, I still hadn't heard back from them. It wasn't bad enough to keep me from staying there again, but it was a little surprising.
Not a negative about the resort, but a comment about our situation. I choose BWI for my teenage son because I thought there would be a ton for him to do. Ironically, he disliked it. He thought the lobby was boring and that there were no kids his age there. We went to the AKL for Xmas and he said that was great. Go figure.
Anyway, Happy New Year to all and I would be happy to answer any questions.
Kim
I explained the situation to the front desk and they agreed to move me (according to them they were at 80% occupancy). They gave me my new room keys right away and I went to check it out. This new room was 1336 and overlooked a quiet pool. It was not so centrally located, but I later discovered some shortcuts to get around and it wasn't so bad. The room was in an exterior building (we had to go outside to get there no matter which way we took). We were the only people on the first floor of this entire building. I couldn't believe it....I was thrilled. No noisy neighbors and I wasn't so stressed about my kids making a little noise (within reason of course).
POSITIVES
Location, location, location. It was such a great place to be. If the weather was better and there was more going on at the Boardwalk this place would be hopping!
Community Hall. It took me a few days to find this place, but it was great for the kids. They had regularly scheduled activities and crafts for the kids!
Size of the resort. This resort was so easy to get around. Even my room in the boonies was a short jaunt to the lobby and the large pool.
Housekeeping. Our room was always cleaned in a timely manner and done very well.
NEGATIVES
I found the Staff here very slow to respond to guests. Many times I would pull in and have to find someone to valet my car. This happened twice when there was no other car in sight and several valets were just standing around. I had to approach them and ask them to take my car.
When I went to check-in (no one else was in line) several staff members looked up and smiled at me, but none called me over to help me. I stood there for at least 4 minutes before someone finally called me (there were 3-4 available agents).
When I switched rooms, we were in a hurry to get to the parks and packed everything very quickly. Two days later I realized one shoe of a pair was missing. I called the front desk and they transferred me to a voice mail for lost and found. I left a detailed message with all the info (previous room, current room, description of the missing shoe). Two days later, I still hadn't heard back from them. It wasn't bad enough to keep me from staying there again, but it was a little surprising.
Not a negative about the resort, but a comment about our situation. I choose BWI for my teenage son because I thought there would be a ton for him to do. Ironically, he disliked it. He thought the lobby was boring and that there were no kids his age there. We went to the AKL for Xmas and he said that was great. Go figure.
Anyway, Happy New Year to all and I would be happy to answer any questions.
Kim
I know that area. 
