Did you know Britax offers an exchange program for car seats that have been in accidents? I don't know if yours would qualify, but here's the info.
https://www.britaxusa.com/support.cfm?id=3958A81E-FBD4-433E-8CD2C1434381F74E
Voluntary Child Restraint Exchange Program for Occupied Restraints Involved in a Severe Crash
To download the Crashed Restraint Form now click on the following link:
Crashed Restraint Exchange Form.pdf
If your Britax Child Safety, Inc. child restraint was involved in a severe crash, you could be eligible for consideration to have it exchanged for a new one of the same or similar design. For details, please read the following completely. We will determine if your restraint is eligible for exchange under our policy. Basic guidelines include but are not limited to the following:
1. Only Britax child restraints that were occupied at the time of the crash are eligible for exchange. A restraint with no occupant is not eligible for the exchange.
2. Only restraints sold by Britax Child Safety, Inc. are eligible for the exchange program. Restraints from other manufacturers, including other Britax sister companies in other countries, are not eligible. Restraints manufactured by Britax Child Safety, Inc. and sold by Mercedes-Benz or Porsche are not eligible.
3. The restraint must have experienced a severe crash in the USA. A severe crash is one that damaged the vehicles structural frame.
4. The crash occurred within the previous 60 days.
5. The crashed restraint is available for return and exchange.
6. BEFORE we issue a return authorization to a consumer for a crashed restraint, Britax Consumer Quality Services must first receive and review all required documentation. Note: Restraints returned to us without our prior authorization will be scrapped.
7. You must be prepared to provide the following:
a. Clear photos of the crashed vehicle BEFORE it was repaired.
b. The police report and the consumers written description of the crash.
c. The restraints manufacturing date, batch, serial and model numbers from the affected restraint. (See the Crashed Restraint Form at the top of this page)
d. Your name, address, and day telephone number.
Faxed reports cannot be accepted. Please mail the above documentation to:
Britax Child Safety, Inc.
Consumer Quality Services
13501 South Ridge Drive
Charlotte, NC 28273
If you have a question, please call us during normal business hours at 1-888-427-4829. All submitted documentation becomes the property of Britax Child Safety, Inc and will not be returned. This voluntary exchange program is being conducted at the sole discretion of Britax Child Safety, Inc. and does not represent or suggest that every request will result in exchange. Upon review of the crash circumstances and documentation, we will determine if an exchange is warranted based on our internal criteria. There is no state or federal regulation that requires Britax to replace a crashed child restraint, however, California state law requires the respective insurance company to replace their insureds crashed restraint.
If approved, we will issue a Return Authorization number for the crashed restraint to be sent to us at the consumers expense. The Return Authorization number MUST be visible on the outside of the box or it will be rejected. CODs not accepted. We are not responsible for stolen, lost, or misdirected returns. If accepted by us, we will send, at our expense, an exchange restraint in the color, style, and features of our choice and ship it back to the consumer per our regular freight carrier/method. We will not authorize or pay for airfreight or other expedited freight methods. All restraints and documentation submitted to us become the property of Britax Child Safety, Inc.
Disclaimer: This program for crashed restraint exchange is voluntary. This exchange program involves no financial reimbursement. Britax Child Safety, Inc. reserves the right to change, alter, amend or cancel any guidelines or the entire program at any time for any reason at our sole discretion without prior notice or obligation.
