Daisy1940
Mouseketeer
- Joined
- Jun 18, 2018
- Messages
- 190
Just wanted to give a bit of warning to those considering b resort. My family and I stayed here Jan 18-21.
We arrive around 6:30 pm Friday evening and check in went smoothly. The person checking us in asked if we had any special requests. I asked if we could have rooms next to my parents in-law and brother in law. He said we could be near my parents in law because we booked the same room type (remember this as it will come back). When we got to our room I noticed we were in a standard room and not the suite I booked. After debating if we should just keep the room, I called to ask to switch us. The person I talked to said the issue was that I booked through Priceline but they would switch us. She said they would send someone up with our keys and to move our luggage. After waiting almost half an hour trying to keep two small kids out of everything in the room I got fed up and went to the front desk. The woman I spoke to said they tried to find us but no one was in the room. I said yes we were and that my husband was still in the room so it was impossible that they missed us. She just replied “oh he must have gone to the wrong room” and stared at me. After a few moments I asked, “well aren’t you going to get him?!?!” (the bell hop with our key). She says, oh I guess” and called the bell hop station. I waited a couple of minutes and still there was no bell hop. I (probably a little too loudly) told the front desk to call again and tell them to come quickly and that I was holding the elevator for him. I went to the elevators and held it. This was our first (and not our last!) encounter with lazy employees.
That night both rooms we were given were just overall dirty. I’m not really that picky but it didn’t appear as though a vacuum had even been run in either room.
My in laws came to the hotel that evening and decided to eat before checking in. They had to find their waiter several times to get their drinks and said the service was terrible.
When my parents in-law checked in and got to their room they had been given a standard room and not the suite they booked. They were told there were no more suites. What made us mad was that we were told we didn’t get a suite because we booked through Priceline. My in-laws booked through the hotel directly. When I checked in the front desk clerk commented that we had the same room type. This was a room bait and switch. They knew we both booked suites but gave us both standard rooms.
When we checked in we were told that there would be no hot water from midnight to 4:00am. There was no hot water until the next night and even then the hot water was never more than luke warm for the entire stay.
On our last day, we came back from the parks around 4:00 and the room had t been cleaned. At 5:00 we called (and it rang for 3 minutes) and asked for towels and said we didn’t need the room cleaned, just bring us towels. Sure, they said. At 5:45 still no towels so we call again (and again wait several minutes for a pick up). We told them we were leaving for dinner and to send towels immediately, we were tired of waiting. Fifteen minutes later still nothing so we left for dinner.
Overall, this was the worst hotel service any of us had had (3 rooms total) including my brother in law who is in a hotel more than he is home because he travels for work.
Be warned-this hotel looks cool but is dirty and has the absolute worst service! We would never stay here again.
We arrive around 6:30 pm Friday evening and check in went smoothly. The person checking us in asked if we had any special requests. I asked if we could have rooms next to my parents in-law and brother in law. He said we could be near my parents in law because we booked the same room type (remember this as it will come back). When we got to our room I noticed we were in a standard room and not the suite I booked. After debating if we should just keep the room, I called to ask to switch us. The person I talked to said the issue was that I booked through Priceline but they would switch us. She said they would send someone up with our keys and to move our luggage. After waiting almost half an hour trying to keep two small kids out of everything in the room I got fed up and went to the front desk. The woman I spoke to said they tried to find us but no one was in the room. I said yes we were and that my husband was still in the room so it was impossible that they missed us. She just replied “oh he must have gone to the wrong room” and stared at me. After a few moments I asked, “well aren’t you going to get him?!?!” (the bell hop with our key). She says, oh I guess” and called the bell hop station. I waited a couple of minutes and still there was no bell hop. I (probably a little too loudly) told the front desk to call again and tell them to come quickly and that I was holding the elevator for him. I went to the elevators and held it. This was our first (and not our last!) encounter with lazy employees.
That night both rooms we were given were just overall dirty. I’m not really that picky but it didn’t appear as though a vacuum had even been run in either room.
My in laws came to the hotel that evening and decided to eat before checking in. They had to find their waiter several times to get their drinks and said the service was terrible.
When my parents in-law checked in and got to their room they had been given a standard room and not the suite they booked. They were told there were no more suites. What made us mad was that we were told we didn’t get a suite because we booked through Priceline. My in-laws booked through the hotel directly. When I checked in the front desk clerk commented that we had the same room type. This was a room bait and switch. They knew we both booked suites but gave us both standard rooms.
When we checked in we were told that there would be no hot water from midnight to 4:00am. There was no hot water until the next night and even then the hot water was never more than luke warm for the entire stay.
On our last day, we came back from the parks around 4:00 and the room had t been cleaned. At 5:00 we called (and it rang for 3 minutes) and asked for towels and said we didn’t need the room cleaned, just bring us towels. Sure, they said. At 5:45 still no towels so we call again (and again wait several minutes for a pick up). We told them we were leaving for dinner and to send towels immediately, we were tired of waiting. Fifteen minutes later still nothing so we left for dinner.
Overall, this was the worst hotel service any of us had had (3 rooms total) including my brother in law who is in a hotel more than he is home because he travels for work.
Be warned-this hotel looks cool but is dirty and has the absolute worst service! We would never stay here again.
.
