We traveled as a family to Orland in early May and were enjoying trying different restaurants each evening. My husband was anxious to try Planet Hollywood and I was anxious to revisit this restaurant. The service from the beginning was terrible! Our waitress's response to everything seemed to be "I'll be right back" 
A request for drinks, then refills, then just crackers until she had time to take our order, etc etc etc. Not to return for several minutes, and then having forgotten what we needed. Finally by the end of the meal, we had to hunt down a manager just to get a ticket for dinner so we could pay and leave, as I had 2 children (5 years old each) literally falling asleep at the table. When I recounted all the details of our terrible dinner the first words out of the manager's mouth were "Well are you on the Disney Dinning Plan" said in a very demeaning way. I said no, and asked him what that would have to do with anything? He brushed off the question, got our ticket and didn't even apologize. I'm glossing over many of the issues we had with the waitress, with him, etc in the interest of time and space, however I think anyone considering eating here as part of their Disney Dinning Plan should think twice, because according to this manager you are due less service then regular paying patrons. I would also like to add that this was the night before we were headed to Magic Kingdom, my husband and children's first visit, and had us really dreading the upcoming encounter if this restaurant and its employees were representative of all Disney associates. I really would like to see the powers that be give from Disney give Planet Hollywood an attitude adjustment.
I should also mention that we checked a stroller when we went in for dinner, and left in such a huff that we didn't realize we forgot to take the stroller. The next morning we returned to Planet Hollywood and there sat our stroller left out for anyone to take outside the restaurants entrance. They couldn't even be bothered with taking this inside or to a lost and found area. What great service!
A request for drinks, then refills, then just crackers until she had time to take our order, etc etc etc. Not to return for several minutes, and then having forgotten what we needed. Finally by the end of the meal, we had to hunt down a manager just to get a ticket for dinner so we could pay and leave, as I had 2 children (5 years old each) literally falling asleep at the table. When I recounted all the details of our terrible dinner the first words out of the manager's mouth were "Well are you on the Disney Dinning Plan" said in a very demeaning way. I said no, and asked him what that would have to do with anything? He brushed off the question, got our ticket and didn't even apologize. I'm glossing over many of the issues we had with the waitress, with him, etc in the interest of time and space, however I think anyone considering eating here as part of their Disney Dinning Plan should think twice, because according to this manager you are due less service then regular paying patrons. I would also like to add that this was the night before we were headed to Magic Kingdom, my husband and children's first visit, and had us really dreading the upcoming encounter if this restaurant and its employees were representative of all Disney associates. I really would like to see the powers that be give from Disney give Planet Hollywood an attitude adjustment.I should also mention that we checked a stroller when we went in for dinner, and left in such a huff that we didn't realize we forgot to take the stroller. The next morning we returned to Planet Hollywood and there sat our stroller left out for anyone to take outside the restaurants entrance. They couldn't even be bothered with taking this inside or to a lost and found area. What great service!
