maryj11
DIS Legend
- Joined
- Jun 13, 2002
- Messages
- 12,336
Exactly ! It is a business and with a business have you ever heard the saying the customer is always right. Without making the visitors happy they wont have a business.ABSOLUTELY!! And I say that all the time on here! But it's bad business to create a negative guest experience that might impact their return. Sounds like a lot of people are having the experience at the close of MK and the crazy state of Pandora and its 2 rides even into EMH.
Good business is about striking the right balance: profit and guest experience, and the two are linked. I think they've hit the WRONG balance this July.
In my opinion I think Disney is cutting back on hours, charging high prices and adding other things for us to buy is to make money for all the extra things they are building and changing. They have a bunch of plans going on besides the lands they have started at HS.