Attendance at Universal declines becasue of WDW's recent marketing

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Universal posts record profit
Earnings rise to $35.3 million despite attendance drop

Scott Powers | Sentinel Staff Writer
Posted April 1, 2006

Universal Orlando overcame a steep drop in attendance last year -- which it blamed in part on Walt Disney World's aggressive marketing -- to earn record profits.

The parent company, Universal City Development Partners, on Friday reported a 3 percent improvement in operating profit in 2005, to $141 million. After paying debt interest, Universal finished with a net income of $35.3 million, up from $22.5 million in 2004.

Yet Universal Studios and Islands of Adventure suffered a combined 11 percent plunge in paid attendance, to 10,772,000, according to the annual report. That drop is even steeper than the 8.5 percent estimated by a widely cited trade magazine, Amusement Business.

Universal offered several reasons for the smaller crowds: The year 2004 brought record attendance, which was tough to sustain in 2005. Gas prices kept people away. Consumer sentiment weakened. And Disney's big 50th-anniversary promotion and new flexible ticket plans lured people away.

Still, the privately held Universal -- which in 2004 became part of General Electric Co. -- made money partly by getting the average visitor to spend 8 percent more on everything from soda to T-shirts. It also earned 6 percent more from such sources as hotel contracts and corporate sponsorships. And Universal cut operating costs nearly 3 percent, employing 700 fewer people in 2005.

"Our positive financial performance during 2005 is a credit to the strength and dedication of our management team and our employees," Bob Gault, president of Universal Orlando Resort, said in a written statement. "During a year that included some attendance challenges, we were able to control our costs and increase our revenue-per-guest so that we actually grew our operating income. We are a stronger business today."

Company officials would not comment further.

Universal hopes to boost attendance this year with a new advertising campaign, its own flexible ticket plan and a "kids get in free" deal.

Several industry observers said the company needs to, because attendance is the driving factor of theme-park income.

Dennis Speigel, president of the Cincinnati-based International Theme Park Services, said Disney's big campaign has been "knocking down attendance" at all competing parks.

"Plus, Universal's been going through a difficult time. I think with the new ownership there's certainly been a strong undercurrent [of talk] in the industry that they're not supporting the parks very well," he said.

Universal officials have denied that support is lacking. And the report says the company intends to spend $65 million on improvements this year, up from $30 million last year.

Still, the 2005 report states that Universal Orlando employed 12,900 workers, while the previous one reported 13,600 employees.

Scott Powers can be reached at spowers@orlandosentinel.com or 407-420-5441.
 
ChrisFL said:
why start the hate?
No hate.

But I mean really. As a company saying you performed poorly because of the competition is not the best move. Pepsi isn't going to come out and say our sales declined but it wasn't our fault its because Coca-Cola did so well.
 

you know you're number one when you don't have to talk about the competition. Coke never brings up Pepsi. McDonalds never talks about Burger King or anyone else. Disney doesn't talk about Universal. You know you're number 2 when you feel you have to talk about the competition and put them down. Pepsi always makes fun of Coke. Burger King has trampled on McDonalds. Miller Lite constantly picks on Budweiser. And Universal took a jab at Disney.
 
WillyDogs said:
you know you're number one when you don't have to talk about the competition. Coke never brings up Pepsi. McDonalds never talks about Burger King or anyone else. Disney doesn't talk about Universal. You know you're number 2 when you feel you have to talk about the competition and put them down. Pepsi always makes fun of Coke. Burger King has trampled on McDonalds. Miller Lite constantly picks on Budweiser. And Universal took a jab at Disney.

I'd never thought about it that way, good observation.
 
WillyDogs said:
you know you're number one when you don't have to talk about the competition. Coke never brings up Pepsi. McDonalds never talks about Burger King or anyone else. Disney doesn't talk about Universal. You know you're number 2 when you feel you have to talk about the competition and put them down. Pepsi always makes fun of Coke. Burger King has trampled on McDonalds. Miller Lite constantly picks on Budweiser. And Universal took a jab at Disney.

Excellant point :thumbsup2

We went to Universal once and left a day earlier, we didn't like it at all. :sad2:
 
Read it again.
"Our positive financial performance during 2005 is a credit to the strength and dedication of our management team and our employees," Bob Gault, president of Universal Orlando Resort, said in a written statement. "During a year that included some attendance challenges, we were able to control our costs and increase our revenue-per-guest so that we actually grew our operating income. We are a stronger business
 
bicker said:
Read it again.​

They had a positive performance because they made more per guest and cut back spending by among other things cutting back by 700 workers. If you look at this http://www.orlandosentinel.com/media/graphic/2006-04/22727543.jpg you will see that revenue decreased in theme park passes, merchandise, and food. The only reason they were able to come out ahead was because they cut costs. That is not performing well. For a company to be successful revenue needs to increase. You’re not doing well if the only way to increase profit is to decrease costs. They are a theme park. Attendance is key to a theme park and you can't spin an 11% dip in attendance around and try to say that’s performing well.​
 
They had a positive performance because they made more per guest and cut back spending by among other things cutting back by 700 workers.
Precisely. The company performed well, not poorly.

The only reason they were able to come out ahead was because they cut costs. That is not performing well.
Uh, yes it is.

For a company to be successful revenue needs to increase.
Not necessarily.

You’re not doing well if the only way to increase profit is to decrease costs.
In the context of one year, yes, you are doing well.
 
Cutting costs to mask the fact that revenue decreased by a large amount IS NOT performing well, even in the context of 1 year. And again I say that as a theme park attendance is key. For a parks attendance to drop 11% is not good, and can not be seen as performing well. The park did not perform well in 2005, they simply made changes (costs, employees, etc.) so that it would not be as bad for them.
 
I guess we'll have to agree to disagree.
 
I will agree that to have a successful operation your goal is to GROW. Cutting your staff can be a direct result of losing customers. Decreasing services can also create a downward effect of losing more customers.

They didn't hire staff because they had less customers.

How is this performing well? Don't fall into the spin. I will bet you that the big wigs at GE did not look at the numbers and say "well its a good thing we hired less people this year. Travel to OIA is past pre 9/11 numbers but our parks have less customers. What a positive year!"

I can tell you I find US and IOA need to give me more reasons to visit. They are slow to add rides and shows. Sea World is expanding and adding new shows based on the same problem. All of central Florida uses the amount of traffic through OIA as a gauge to determine potential market share. If travel is down attendance numbers may reflect that however if travel numbers are up so should your attendance.

And can someone please tell me when all of these companies sighted that they out marking one another as a reason for market share loss.

Yes ads do compare and contrast one brand to the next but that is not the issue. We are talking about an excuse for poor performance. I only remember politicians sighting being out spent as an excuse for losing.
 
It appears Magical Express and DDP (free or not) has been a terrific marketing tool. :banana: Way to go somebody! :thumbsup2 :rotfl2:
Why didn't USO come up with something to counter that?
We enjoy USO/IoA. But they really are no comparison to WDW. They try to target a different crowd because they can't compete on the same level as Disney.
 
Luv2Roam said:
It appears Magical Express and DDP (free or not) has been a terrific marketing tool. :banana: Way to go somebody! :thumbsup2 :rotfl2:
Why didn't USO come up with something to counter that?
We enjoy USO/IoA. But they really are no comparison to WDW. They try to target a different crowd because they can't compete on the same level as Disney.


That may be YOUR opinion but there are many of us who enjoy US/IOA as much if not more than Disney. I try to enjoy both and think that Disney still is magical, but many of the reasons people go to US/IOA and enjoy it is because they've seen the magic go down in quality at Disney.

But for those of you who complain that Universal targets Disney in their ad campaigns, you all seem to have so much fun bashing Universal any single time there's a mention of them.

You're no better than these campaigns and articles you complain about.
 
ChrisFL said:
they've seen the magic go down in quality at Disney.

People like to say this but they never provide any proof. The truth is as Ben Franklin says in the AA "The golden age never was the present age."
 
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