What type of pilot program are they doing?
I called All Star Music a few days ago and asked about the pilot program and I was informed it will only last through September but if
All Star Music and YC&BC (which also has a similar program ) get enough positive feedback they may expand this program to all of the resorts! Yeah. So anyone is going to All Star Music please fill out the pilot survey which is at the front desk.Please be honest but please fill them out.
There will also be CM's in the parks which will ask guests to fill out surveys. They are usually in the parks from about 8-10 A.M. and try to interview about 30 guests a day who will take the time to answer the surveys.
The manager I talked to sent me a list of the activities they have planned for September.
For a full list of the activities please see post # 1 of this tread:
http://disboards.com/showthread.php?t=1565556
The pilot program is not just about the games and movies but it is really about better guest service.
Having more staff available at check in so guests can check in a more timely manner.
Having clean rooms ready at check in so guests do not have to wait until the late afternoon for a clean room.
Having more staff on hand so a guest can have any questions or concerns taken care of right away.
And yes, also the calls so guests will feel that the CM's really do care.
I was told they are getting the results from those surveys the next morning and actions are immediately being taken to correct problems or congratulate success.
I was told that this program is ending the end of September
but if they get lots of good feedback they may extend this type of service to the other resorts as well.
I am really hoping they get lots positive response to this program.
I was told that so far there has been quite a bit of positive response from guests at All Star Music but the BC & YC has not been getting many responses.
My guess is not very many guests know this is a pilot program so they do not respond.
-----------------------------------------------
Here are a couple of posts I came across the last 2 days.
From this thread:
http://www.disboards.com/showthread.php?t=1565556
We just returned from ASMu last week, and I just assumed that this "pilot program" was what normally happened at a Disney Hotel. This was our very first trip as a family to Disney, and my first time staying on site, and we were thrilled with all of the poolside activities that they had planned. The dance competitions, karaoke and movies were wonderful! There was so much for all of the children to do - of all ages! My daughter is only 4, but she spent all of her time dancing at the pool, and we loved watching the movie on the big blow up screen. It was so relaxing to watch a movie -- IN THE POOL!
So so nice. If this is a program that is new, I certainly hope that it stays because we really enjoyed it after a long day at the parks!
And from this thread:
http://www.disboards.com/showthread.php?t=1565346
Just returned from a splt stay at Beach Club/Grand Floridian.
Loved the Beach Club!!! (we were AKL refugees!!) Upgraded to a water view(we paid for standard at AKL) with full balcony, and our room was ready at 11am!!!! The water view overlooked the quiet pool. GF another story, we had to wait until about 4pm to get into our room. Terrible view overlooked the GF convention center and dumpsters
Also, the noise from trucks with the backup beeps early in the morning stunk!!! After I complained they moved us to the newly redone Conch Key!!!! Much better room, flat screen tv, view of marina and no beeping trucks!!! Great pools at both resorts!!! Any questions???
---------------------------------------------------------
I was told that there is hope that with enough interest that they may be able to keep a lot of the great things happening at AS Music and YC & BC and be able to expand to other properties. I was also told that this pilot is all about trying to improve intent to return.
The manager I spoke with me that the best thing that guests can do is when they check out of the resort, they should take the survey and give feedback (honest feedback about anything good or bad they experienced).
If anyone wishes to contact Disney the addresses are:
Walt Disney World Guest Communications
PO Box 10040
Lake Buena Vista, FL 32830-0040
wdw.guest.communications@disneyworld.com
Let's let Disney know we like this new program and we want it to continue and expand to the other resorts as well!
Thanks ........And......
Have fun at Disney!
