Only have time for a quick post, but wanted to relay our first (and absolute last) experience with Art's Shuttle. We were picked up at 9:45 am at a hotel near the airport, for a trip to Port Canaveral. Besides the four of us, there were two groups of six other passengers to be picked up. Problem #1, the van smelled like spoiled milk or that someone had vomited in it. I initially thought that someone had thrown up perhaps in the parking lot, that surely it was not the van itself which smelled so bad. I was wrong. Someone had tried to cover the odor with lots of air freshener. It did not work. We then learn that the other two parties are scheduled to be picked up 45 MINUTES from when we were picked up, even though they are also hotels at the airport. We wait on the first group for a while, they are nowhere to be found so he attempts to find the other hotel. The driver has no idea where he is going. Zero. He asks for directions three separate times. Still unable to find hotel #3, he goes back to #2 and gets a group of four. By this time, this van is stuffed to the gills with people and luggage. Everyone questions how more people and luggage can be added (there are technically two seats without people in them, but the luggage is overflowing.) The drivers says that he just gets the van and the pickup info from the company and has no control. We spend, literally, another 30 minutes driving around while he tries to find the last hotel. There is no way he would have managed without the passengers' help, pointing out where and how to get there. We cram the last two people and their bags in. The passengers sitting in the back are upset that the luggage is stacked higher than their seat backs, that if the driver stops suddenly there is nothing to prevent it from coming forward and hitting them. He doesn't seem to understand their concern and we finally (nearly an hour and 1/2 after our pickup) head to the port. After we finally arrive, we find the number for Art's Shuttle, and call with our complaints. Their response, and I told them that I would quote them was, "You got from point A to point B and the ship didn't leave you. What more do you want?" I asked them to repeat that statement as I planned to quote them on this board. The rep, in a very sarcastic manner, very slowly repeated it.
Make up your own mind. I cannot imagine every using them or sending my worst enemy their way. Problems can occur, but a company that refuses to even acknowledge customer service does not need to be in business.
Make up your own mind. I cannot imagine every using them or sending my worst enemy their way. Problems can occur, but a company that refuses to even acknowledge customer service does not need to be in business.
Um, your post does not make sense to me. Yes, I also believe that the point of these boards is to share info. My intent was to warn people. Personally I appreciate when people take the time to tell of really bad experiences. Being chastised by someone was just uncalled for, thank you. 
