ARRRRGH! MyTwinn rant...

[my3kids]

Yes, all the way from China without a scratch. The hair is not quite what we expected...itmight be the wrong color or is a lot darker than the picture in the book. It doesn't look like the dark blond we ordered, but maybe it is. Other than that possible error, the box contained all the items we ordered. The hair was a little wildly rumpled, but so is DD's, so that's okay!

She poses anyway I tried to move her. It is cute. She is flexible and soft down to mid forearm and lower leg....a nice doll.

I ordered the matching outfit that I thought would fit, but the pants are HUGE....I think they'd fit me The matching sweater looked like it would be okay, so I might just buy some black leggings to pair with her matching sweater.

We'll wait to put the 2 dolls side by side before we decide what to do with the AG doll. The darker hair color on the MT is worrying DH. If anyone has a My Twin with dark blond hair(the second choice on the first row) what does it look like? I think this one might actually be the 2 tone golden brown or brown. We can sort that all out after Christmas though. I have something to put under my tree now!!!! Merry Christmas to all!!!!

 

[BibbidiBobbidiBOO]

DD's hair is blond, but I don't remember what one! It is a fairly light one, but the doll is 4 yrs old and the choices may be different? I also think they used to make/ship them from here as turnaround was not that bad. We had to send her back because her hair was wavy blond and DD's is straight shiny blond! It did not take more than 3 weeks back then to send her and get her back, hair redone and no charge! But that was back in the early days of My Twinn I suppose. We had the other doll(beanie sister) fiasco more recently.
They are fun to pose and dress alike! DD has had so many outfits, even the pink leotard/tutu!

 

[stormi65]

Thank goodness she arrived for you. Raleigh might be a sorting facility. We are not giving up home on this end yet.

I am glad you are happy with her quality. Does her hair look the same as in the catalog or website? I ordered brown for my daughter. She is supposed to be dressed in the On The Fringe outfit.

Our Twinn Doll was shipped from China on November 13th. Tomorrow marks 1 month in transit via slow boat.

I will keep you updated on when it arrives.

 

[my3kids]

One more update....While she doesn't have a scratch on her, she does have a broken arm. The shoulders both move fine, but one of the forearms' joints isn't attached or something. My DH inspected it good this morning noticed that was not quite right. We took her sweater off to see if we could see what the problem was. We couldn't see why that section of arm just kind of hangs, but part of the stitching isn't holding tight either.

But again...it here, so I can deal with broken bones and the need for stitches after Christmas. Just an FYI for others receiving dolls to check them out pretty carefully.

Does anyone know if when she ges back to have her arm reset, can they do a breast reduction also?? She is a little heavy chested for my petite DD.

 

[stormi65]

On the My Twinn website they have a FAQ which explains their hospital procedures. I hope the hospital is the USA!!!

I didn't know these dolls were so chesty.

 

[stormi65]

She arrived today!!!!!!!! No broken bones, and everything is in order. I had requested freckles to be put on her, they did put them on her, but they are very very faint. Difficult to see.

As for extra clothing, which size is best? 0 to3 months, or 3 to 5 months?

 

[my3kids]

Yeah!!! Two dolls in two days. We're on a roll now! Glad no broken bones there. I read in the doll hospital information they will have to replace the whole body. They can't fix broken joints. Do both your "elbows" hold position? One does here, one does not. Both shoulders move and hold also. Feels like the joint above the hard part of one arm isn't connected...it just kind of hangs. Will you check yours and verify something isn't quite right on mine?

 

[Beauty]

I am so so glad that you both got them!!

 

[stormi65]

I just checked her and I can move her arms up and down and move them in a way that she is holding her hands together almost. I hope that answers your question. Nothing is hanging limp in the arms. I put her arms over her head - my DH came in the room at the point, thought it was funny!!!

She can also bend sideways at the waist a bit too. Pretty neat.

Besides your hair color, do you feel like yours resembles your daughter? I wish our freckles were darker, they are like pin points. It is amazing they could make them so so tiny.

 

[my3kids]

I'm actually warming up to the hair color. It was much better in natural light. Still darker than we expected.

I do think when we put DD in a matching sweater, it will look like it supposed to look like her. It isn't uncanny like the red head in braids on the cover, but dressed alike, there will be a resemblance.

I'm sorry they didn't check for broken arms in China though. It is a shame they mailed out a broken arm doll. It is supposed to take 5 weeks to repair. Is that 5 weeks "our time", or 5 weeks "My Twinn time"...i.e. about 11 months!!

 

[stormi65]

I would guess to call after Christmas and find out where exactly is the hospital and how long will the doll be gone for.

 

[DMRick]

I would guess to call after Christmas and find out where exactly is the hospital and how long will the doll be gone for.

The hospital is closed, as is the entire operation. It is up for sale : (

 

[Towncrier]

You might want to check out Robinrs's post:

My Twinn Announcement..

or go straight to the official website:
http://www.mytwinn.com

 

[stormi65]

These dolls are expensive and popular. I am glad my doll was not defective and we do have it for Christmas.

I worry for my3kids because her doll is damaged and now how can it be repaired?

 

[stormi65]

This is now what is up on their home page:

Dear Valued Customers,

We thank you for your loyalty and deeply appreciate you, our customer and especially the children. It is a very sad day at My Twinn. We have come to a point where we must suspend operations effective immediately.

We have faced significant challenges stemming from Holiday 2001. Specifically since the week of September 11, 2001.

All of our efforts have been focused on bringing joy to families and children. Our employees have labored tirelessly to make dolls for children everywhere to be a reality.

Please do not send any dolls to the Doll Hospital at this time. All dolls that are currently in the Doll Hospital will be completed and then returned to you as soon as possible and then Doll Hospital operations will also be suspended.

My Twinn is searching for a purchaser. In the event that a buyer is found, we fully expect to be operating again to take orders from the January Sale catalog, however no new orders will be taken at this time.

If you have placed a Holiday order with us, all orders are now in the mail to you.

If you have placed an order with us for January delivery, you have not been charged for the items on that order, if you paid by credit card. If you paid by check, you will receive a refund.

Again it is with heartfelt sadness that we must suspend our operations. We hope that it will be possible to serve you again in the future.

Sincerely,

My Twinn

 

[stormi65]

I guess if my daughter's clothes don't fit, we are out of luck getting any type of a refund.

BBB Reliability Report
Oprime Aquí Para Español


My Twinn Doll Company
700 W. 48th Av # R
Denver, CO 80216


General Information

Original Business Start Date: January 1993
Local Business Start Date: August 1995
Principal : Mr. Kenn Theiss Owner
Phone Number: (303) 781-8811
Type-of-Business Classification: MAIL ORDER PRODUCTS
Website Address: www.mytwinn.com

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.


Customer Experience

Based on BBB files, this company has an unsatisfactory record with the Bureau due to a pattern of complaints. The company has
a pattern of complaints regarding delivery issues. Consumers allege that orders are not being delivered in a timely manner and have waited several months for delivery. The company's website currently states that all orders will be delivered in January 2004.

As of 12/19/03, the company's website indicates that they have suspended operations but will fulfill all paid orders. Also, consumer's report company management has told them that they are currently looking for a buyer and hope to fulfill orders from their January catalogue. The BBB has received information that the company has ceased operations, and we will continue to process complaints, although we cannot guarantee that the company will respond.

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 182
Number of complaints processed by the BBB in last 12 months: 53


Complaints Concerned
Advertising Issues: 11
Outcome of all complaints -
Resolved: 11

Sales Issues: 6
Outcome of all complaints -
Resolved: 6

Delivery Issues: 87
Outcome of all complaints -
Resolved: 82; Delayed Resolution: 1; Company made good
faith effort to Resolve: 4

Repair or Service Issues: 5
Outcome of all complaints -
Resolved: 5

Guarantee or Warranty Issues: 1
Outcome of the complaint -
Resolved: 1

Product Quality Issues: 12
Outcome of all complaints -
Resolved: 12

Refund or Exchange Issues: 22
Outcome of all complaints -
Resolved: 22

Customer Service Issues: 13
Outcome of all complaints -
Resolved: 13

Credit or Billing Issues: 25
Outcome of all complaints -
Resolved: 24; Company made good faith effort to
Resolve: 1



Additional Information

Additional Doing-Business-As Names: The Lifelike Company
Additional Addresses: P. O. Box 5700, Denver, CO 80217
3231 S Platte River Dr(former), Englewood, CO 80110


Company Management

Additional company management personnel include:
Mr Lane Anderson Executive V.p./Cust. Svc.

Report as of 12/20/2003
Copyright 2003 - Denver/Boulder Better Business Bureau

 

[pjlla]

I am sitting here in a complete panic. Fortunately DD has never requested a MT doll. She loves the AG. But my best friend's daughter is supposed to be receiving a MT for Christmas. Not sure if she has received it yet and it is too early in the morning to call her and find out! Last I knew she was waiting for it. But she only ordered it about mid-November. YIKES!! I'm quite sure she knows nothing about all this garbage going on! I will wait patient until 9am and then call her immediately. She will need to hustle to to find some sort of replacement if she hasn't received the MT!! Wish I had seen this thread much sooner!!...........P

 

[my3kids]

pjlla: Has your friend received her doll??

 

[pjlla]

I held off calling her until 9am and then I couldn't stand it. NOOOOOOOO.........she hasn't received it yet and today is 12/21!!!!! She was feeling confident she would receive it.... that is, until I called!!!!!!! I put her panic mode when I told her all I had read here. (She ordered 11/19). She immediately went out and bought a "substitute doll" to have on hand in case it doesn't arrive by Wed. Unfortunately she wasn't in a financial position to be able to order an Am. Girl with express shipping. But I told her about the My Generation dolls at Target. She really appreciated the heads-up. So thanks to all my Dis board friends out there !!!!I will let you all know if she ever gets it!! ..............Merry Christmas.........P

 

[my3kids]

The Target dolls are beautiful. Her daughter will love a doll at Christmas, even if it isn't the one Santa intended to bring!

Let us know. Stormi65 and I can send all sorts of good wishes to the mailmen to get the box here....We're pros at that after the past 3 weeks!