Argh- Art of Disney mail order!

[SaraMc]

Im so angry/sad right now. So over a month ago I called Art of Disney about getting prints of the 4 pictures from the streching room from the print on demand thingy. DH decides to get it for me as a gift. They say, no problem and it should arrive in 2-4 weeks.
I was so excited that I was getting these prints Ive wanted them forever. I found them a couple of times online on ebay but always way more than I can afford to spend. I had originally asked for a Ipad for my birthday but when these were available I said Ipad who?
My birthday came and went and we were now approaching 5 weeks ish I called Art of Disney, and since aparently no one works there on the weekends its been difficult to get a hold of anyone.
I even called the number on the order sheet of the company printing and shipping the item. Mail box full, no one to talk to there.

Well today someone got back to me to tell me that they refunded the purchase because of quality issues with the vendor. However they didnt call to tell me, nope. They sent a letter a letter that they mailed on Friday, a month after we had already ordered it.
So.. no birthday present for me. I feel like Im 6 again and someone forgot my special day. Poor DH he feels like its his fault, which its not. I just want to cry.

I feel selfish that Im upset that this happened. Im just beside myself and needed to vent...

 

[stitchlover]

You poor thing. I'm 42 and I feel the same way when something like that happens. Just figure out what you do want to spend your birthday money on. Then tell your husband to bring it home and make a big deal about it. Maybe that will help?

Hope everything works out.

 

[paulasillars]

Im so angry/sad right now. So over a month ago I called Art of Disney about getting prints of the 4 pictures from the streching room from the print on demand thingy. DH decides to get it for me as a gift. They say, no problem and it should arrive in 2-4 weeks.
I was so excited that I was getting these prints Ive wanted them forever. I found them a couple of times online on ebay but always way more than I can afford to spend. I had originally asked for a Ipad for my birthday but when these were available I said Ipad who?
My birthday came and went and we were now approaching 5 weeks ish I called Art of Disney, and since aparently no one works there on the weekends its been difficult to get a hold of anyone.
I even called the number on the order sheet of the company printing and shipping the item. Mail box full, no one to talk to there.

Well today someone got back to me to tell me that they refunded the purchase because of quality issues with the vendor. However they didnt call to tell me, nope. They sent a letter a letter that they mailed on Friday, a month after we had already ordered it.
So.. no birthday present for me. I feel like Im 6 again and someone forgot my special day. Poor DH he feels like its his fault, which its not. I just want to cry.

I feel selfish that Im upset that this happened. Im just beside myself and needed to vent...

I think you are fully entitled to feel sad and angry. That just seems like really poor customer service to me. The least they could have done was give you a call and say there was a problem with the item ordered and whether they could have sent you something else! Doesn't seem like good business sense to me.

 

[DisneyCruisin']

So sorry about the messed up order! I did notice Saturday that they had unplugged the Art by Disney kiosks at World of Disney at Disneyland. I figured something was up.

 

[*NikkiBell*]

Wow, that is frustrating. Hugs.

 

[Merry Mousketeer]

It has been circulating on the web that the Art on Demand kiosks are out of service indefinitely at Disneyland.

 

[WaltD4Me]

It has been circulating on the web that the Art on Demand kiosks are out of service indefinitely at Disneyland.

So, the Art on Demand at Art of Disney stores at WDW are probably shut down too? That's really a shame. You could get some very cool prints with Art on Demand. I have a couple. But they have been around awhile, how is it that they just discovered quality issues?

 

[T Morrows Child]

Yep, I just got a Disney Gift Card that refunded my purchase price + tax. I had ordered it at a kiosk on Main Street in late June.

I was super bummed . . . I had ordered posters of the old Tropical Serenade and the WedWay Peoplemover.

 

[SaraMc]

That's where I had ordered mine from , Downtown Disney in WDW.

 

[Merry Mousketeer]

So, the Art on Demand at Art of Disney stores at WDW are probably shut down too? That's really a shame. You could get some very cool prints with Art on Demand. I have a couple. But they have been around awhile, how is it that they just discovered quality issues?

Due to guest demand?

 

[Hallowishes]

im really sorry to hear that! ive been wanting to get a couple things from them as well. that is terrible customer service!