Are Virgin the worst ever company for customer service?

[DisneyBB]

Is that the gold card for VA? Or is there one for VH? I have always found VA customer service quite good. It is the VH customer service that is the problem.

 

[Frances999]

Is that the gold card for VA? Or is there one for VH? I have always found VA customer service quite good. It is the VH customer service that is the problem.

I believe islandmum was referring to the Virgin Atlantic Flying Club Gold account. AFAIK, there is no equivalent for Virgin Holidays, although the Frequent Virgin Club they have does also offer a dedicated telephone line.

 

[Claire L]

although the Frequent Virgin Club they have does also offer a dedicated telephone line.

But that always goes through to the Indian Call Centre these days

Claire

 

[Donald D Duck]

I phoned VH last week to upgrade our car from the one we originally booked. Now the price I was quoted seemed high but I knew we wanted to upgrade any so went ahead, afterwards though I thought I'd check my online reservation to see where I got charged and discovered I had been charged the wrong amount for the car insurance.

So not wanting to have to deal with the call centre again I sent an email and within a few days I got a reply stating I was correct, the insurance should in fact read £336 and would be corrected immediately, ok great. Had a look online again and have seen she managed to change it from £364 to £366!!!!

Reading this thread just prompted me to see what price I could get if I booked BA flights and car hire seperate, it is looking a distinct possibility

 

[traceycooper]

the Frequent Virgin Club they have does also offer a dedicated telephone line.

not any more!!! they did away with it & now you just get the indian call centre or if you get really lucky sometimes you get put through to the uk one!!

 

[Claire L]

not any more!!! they did away with it & now you just get the indian call centre or if you get really lucky sometimes you get put through to the uk one!!

Thats what I thought too as can never get a UK person when I have called it in the past year.

Claire

 

[chocolateMinnie]

I have always raved about Virgin especially after referring to Thomas Cook's but then yesterday I phoned about the free DDP for next year. Had a query and hit the indian call centre. The chap was really pleasant but didn't understand me any more than I understood him.

After a one hour and five minute call (don't know at what cost) the query still isn't sorted out, couldn't speak to a supervisor as it was an Indian Bank Holiday and they all had the time off.

so I now have a booking for next year with a still queried dining plan booking and the email i sent came back with a reply confirming I had booked I KNOW THAT THANK YOU!!!

Some newspaper article somewhere definitely mentioned a credit crunch and companies keen for business - I just don't seem to meet the ones who want my business.

 

[Pooh's-Honey-Pot]

Oh I was hoping I would find this thread again!

Just back from our three week trip. Imagine our "surprise" when we arrived at the hotel to be told that Virgin had cancelled our booking ten days before we arrived, hadn't bothered telling us (we had paid months ago and had the vouchers). Virgin weren't in their office (at 5.30pm) to help sort it out, and the hotel was fully booked! We also couldn't use the dining plan or our park tickets as they were linked to the booking. Disney were brilliant at helping us and finding us a bed for the night but Virgin were appalling - it took 4 days for everything to get sorted and we had to chase constantly. We were promised compensation and an explanation as to what had happened from them - didn't receive a thing from them at the hotel so came home expecting to have received a letter about it, at the very least apologising for the problems. Not a word.

It will be a cold day in hell before they ever get a penny of my money again.

 

[amystevekai&bump]

Oh I was hoping I would find this thread again!

Just back from our three week trip. Imagine our "surprise" when we arrived at the hotel to be told that Virgin had cancelled our booking ten days before we arrived, hadn't bothered telling us (we had paid months ago and had the vouchers). Virgin weren't in their office (at 5.30pm) to help sort it out, and the hotel was fully booked! We also couldn't use the dining plan or our park tickets as they were linked to the booking. Disney were brilliant at helping us and finding us a bed for the night but Virgin were appalling - it took 4 days for everything to get sorted and we had to chase constantly. We were promised compensation and an explanation as to what had happened from them - didn't receive a thing from them at the hotel so came home expecting to have received a letter about it, at the very least apologising for the problems. Not a word.

It will be a cold day in hell before they ever get a penny of my money again.

OMG!!!! I can't believe that please keep us updated when (and if) they finally explain what happened!!

Hope it didn't spoil the rest of the stay too much!!