Are there actual people working in Member Administration?

[bsusanmb]

I got married and needed to change my name on my ownership. I called member administration and listened to the recorded message on how to do this. Faxed the certified copy of my marriage license and information to member services 6/17. I didn't hear anything, no email, "we received your fax" etc. I was making a cruise reservation and had to provide my new name as my passport will have the new name. Lots of hold time between DCL and member services, and finally got the reservation correct. I tried to call member administration on Thurs, 6/20 and the call was routed to member services. The person there said "there must be something wrong with the phones. You are the 3rd call I got today from member administration". She sent member administration an email with cc to me asking if they had received my fax to change my name on my ownership. Next day I tried calling again, and could not get a person on the phone. Just recordings, and then again member services. I emailed member administration on Friday am and have not heard anything.
Anyone ever spoken directly to a rep in member administration?

 

[disneynutz]

MA is a very small group and my guess is that they are helping to process the flood of sales at VGF.

I have had delays with them even before VGF went on sale.

Contact Member Satisfaction at;
dvcmembersatisfactionteam@disneyvacationclub.com

Bill

 

[bsusanmb]

Thanks.

 

[DVC Mike]

MA is a very small group and my guess is that they are helping to process the flood of sales at VGF.

I have had delays with them even before VGF went on sale.

Yes, I'm sure they are still swamped.

 

[Daisyduck49]

Does member admin handle the ROFR process for resales?

 

[mnra]

who pays their salaries. Do members or disney

 

[disneynutz]

who pays their salaries. Do members or disney

In theory if they are supporting owners, we pay through the management fee, if they are supporting sales, then Disney does.

Bill

 

[mnra]

well does anyone think we could actually see a real breakdown of the salary payment

 

[drusba]

Dealings with sales of DVC, including right of first refusal is handled by a DVD operation but is not paid for by the members. Member Services including member administration services for existing members has these sources of money from dues:

-- a $1 per membership reservation system charge.

-- The $90 transaction fee payed by members for trade-outs.

-- Breakage income. The income DVD gets from renting out rooms left unreserved during the last 60 days before any date. Those amounts go first to the general DVC association accounts to lower the overall dues of members but the maximum amount payable to offset dues is 2.5% of the annual budget for any particular resort (not considering taxes). After that maximum is reached, the amounts go to offset the costs of running central member services reservation operations plus up to 5% more than the total costs. Any excess breakage income over that goes to DVD

-- Other centralized member services are costs included in the management fee of the dues for each resort which is 12.5% of the total annual budget (not considering the property tax portion of the budget).

Net effect is that any increase in costs of running member services or any decrease is not something that actually changes your dues -- the $1 charge does not change, breakage income is not coming out of dues, and that 12.5% management fee does not change as a percentage. It does increase in total dollars annually because other dues for running and maintaining the resorts increase annually raising the total budget each year.

My sense is this structure was established both to give DVD a profit (from breakage income and the 12.5% management fee) while preventing any member from being able to claim MS is overstaffed, overpaid, being misused by DVD for non-member services, or anything else since member dues are not changed by the operational costs of MS.

As to the question of where can you see salary payments or other cost details, be aware as a member you have a right to inspect the financial records which detail costs and how dues are spent but you have to arrange a specific visit to review them in Florida through member administration.

 

[mnra]

thanks for the information