Are guides allowed to e-mail us?

[henri + katie's mum]

Calling my guide just doesn't work for me. I prefer to e-mail.

Is e-mailing considered a no-no for guides? I know some people prefer the personal touch of a phone call, but it gets in the way for me.

I sent a request through the website to see if my guide would e-mail me. She called the next day, but we've never been able to connect.

I'm wondering about other people's experiences.

 

[Claire L]

I emailed my guide due to our time difference and he would often call back around the time I suggested if we needed to speak otherwise it was email

Claire

 

[CarolAnnC]

It is my understanding that they are not allowed to communicate with clients via email.

 

[Disney_Villain]

No guide's business card has their e-mail address printed on it. Therefore, DVC does not want them using e-mail for timeshare sales related communications. Otherwise it WOULD be printed!

We all prefer to e-mail, and it would be very nice if I could drop our guide a friendly hello from time to time but this isn't going to happen.

 

[TheGeddings]

My guide and I email all the time, it is far better with his schedule, than me trying to leave him a voice mail and waiting.....

However, if it is something that requires a call, he will call as opposed to email

 

[CarolMN]

Sales people have to be very careful when using email - there are multiple requirements for disclosures, depending on the subject. I'm quite sure Disney prefers the DVC guides not use email for anything other than arranging schedules, LOL.

If you are in a state that has not authorized timeshare sales for the specific resort you are interested in talking about, the DVC guides cannot email you or send you any information through the mail.

 

[mgilmer]

My guide said the legal dept of DVC will not allow them to email their clients. She said it had something to do with Florida real estate broker laws and regs.

 

[Dean]

So do but they are apparently not supposed to.

 

[Goofy's apprentice]

We email our guide now and again. Depending on the issue he will email back but usually gives us a call. I would agree that sales discussions shouldn't occur over email but I don't think there is a blanket "never email" policy.

 

[delmar411]

mine does reply to me in emails when I've very clearly laid out my question. Then he can answer it specifically and he also follows up with a phone call. No transactions through email though.

 

[TomD]

I email my guide and usually get a phone call back. I emailed her 2 refferals on Wednesday and got a Thank you letter today.

 

[tecodis]

I communicated with my guide (after the first visit) only via email. I also communicated with my guide's QAM only via email. Worked out perfectly for me.

Besides...not communicating through email is sooooo 1990's!!

 

[jamstew]

I emailed mine about an add-on because she was cruising for two weeks and had left her email address on her voice mail. I got the add-on within a week, and she called me when she got back.

 

[tjkraz]

Besides...not communicating through email is sooooo 1990's!!

Unfortunately, suing The Walt Disney Company over an alleged "product misrepresentation" put in writing (via email) is sooooo 2008.

 

[tecodis]

Unfortunately, suing The Walt Disney Company over an alleged "product misrepresentation" put in writing (via email) is sooooo 2008.

And that is why most company's require their employee emails to have disclaimers at the bottom. Indeed, that is a prodcut of the 2000's!