We literally asked at every store in AK. No one knew anything about them.
I did write a letter to Disney praising the ASMo, parks, CM's, etc.
But I also let them know of our AP (non)experiences and how poor we considered we were treated. The CM's were nice, but knew nothing. And they all admitted they didn't know, shoved us off to the next store/location, or gave misinformation.
One woman CM at MK guest services told us Disney only gave out the CM pins in October and they were long gone.
And no CM could answer if we were suppose to get them with new AP's or renewals. Not one knew. And we asked MANY.
One (INMHO jerky) CM at Guest Services in DTD even told me to contact the phone number in the AP brochure. (This was the last leg after we had been shuttled all over DTD by other CM's.)
I had just told him we rec'd no AP brochure, etc.
I asked him, You mean the phone number in the AP brochure no one at WDW can give us?
His reply, "Yes." And didn't seem to even realize (or care) what he just said.
I had to ask to him to write the phone number on a peice of paper. He acted like he begrudgingly had to do so.
Needless to say there was nothing impressive for us about getting AP's this trip.