AP Refund

[DVC92]

Currently, one is able to get an extension of their AP or a refund for time of closure once the parks open. Since the recommendations are for us, including workers, in the high-risk age group not to return once WDW opens, and I do not intend to return this year, I believe a refund for the entirety of your remaining AP days should be an option in lieu of just the actual closure days. Any thoughts?

 

[Maistre Gracey]

If you’re not going to return to WDW, clearly a refund is the better choice.
That said, I guess I missed the recommendation that older folks not visit.

 

[Sandisw]

If you are asking if Disney should refund the remaining time of APs for anyone not willing to travel due to health concerns, then no, i
I do not think they will do that.

I think the refund will be for only the time closed, Now, could someone get them to? Maybe, but I certainly wouldn’t expect them to nor do I think it should be the case,

 

[DVC92]

The Orange County Economic Recovery Task Force held a meeting Tuesday morning to discuss some initial guidelines for reopening businesses, including Walt Disney World, in Central Florida. There were details shared in the meeting that provide a potential look at what the day-to-day workings of the Disney theme parks, hotels, and restaurants might look like when they reopen.
It's important to note that the information below is from the initial meeting and will likely be assessed and updated as the days go by.
I've pulled some of the more pertinent information out of the meeting video, but you can watch the entire meeting in the video below.
Theme Parks

• Guidelines:
  • Tape marking of 6 feet apart in ride/attraction queues
  • Staff to regularly wipe down surfaces at random
  • Phase 1 and 2: Staff who are 65+ are encouraged to stay home

As noted above, the guidelines for Theme Parks is for their own staff 65+ to stay home. Therefore, 65+ AP holders should also stay away and have the option to get a refund of the remainder of their pass.

 

[Maistre Gracey]

The Orange County Economic Recovery Task Force held a meeting Tuesday morning to discuss some initial guidelines for reopening businesses, including Walt Disney World, in Central Florida. There were details shared in the meeting that provide a potential look at what the day-to-day workings of the Disney theme parks, hotels, and restaurants might look like when they reopen.
It's important to note that the information below is from the initial meeting and will likely be assessed and updated as the days go by.
I've pulled some of the more pertinent information out of the meeting video, but you can watch the entire meeting in the video below.
Theme Parks

• Guidelines:
  • Tape marking of 6 feet apart in ride/attraction queues
  • Staff to regularly wipe down surfaces at random
  • Phase 1 and 2: Staff who are 65+ are encouraged to stay home

As noted above, the guidelines for Theme Parks is for their own staff 65+ to stay home. Therefore, 65+ AP holders should also stay away and have the option to get a refund of the remainder of their pass.

I still don’t see the “therefore”, but I do get your point.
That wouldn’t stop me (if I was 65+}, but everyone has a different tolerance level.

As noted above, the refund is not the remainder of your pass per-se, but rather the number of days the parks will be closed.
Everyone’s situation will be slightly different, and you need to evaluate your exact situation when the parks open. It very well may be the refund option is best for you.

 

[n2mm]

I requested the ap refund. Pass expired April 28, so expecting a refund for the difference from March 16 to April 28. Keep in mind it won’t happen anytime soon. The cm said the request goes to accounting office which is closed and won’t be processed until they reopen. We don’t plan to return until january 2021, hopefully. So a new pass looks to be a better option than renewing and not using for many months.

 

[thanxfornoticin]

I also don't expect that they will offer to refund more days than those that the parks are closed. There are many people who will be concerned about returning, and many in risk groups besides older age. Diabetics, those with breathing disorders, and many others are in the same risk categories as 65+. And if people are concerned and don't want to travel to places like Disney, then that's probably a smart thing. But if the Disney parks are open and you have the option to use that pass, I think Disney has met their obligation associated with selling you the pass.

 

[TisBit]

As others have said, unfortunately when you buy an AP, it is for a specific length of time. Even outside of this current situation, people's plans change all the time for health reasons, etc. It is not practical that someone who chooses to not use the remaining time on their AP would get a refund versus the approach of someone who could not use it if they wanted to.

Now, Disney may be lenient on this, but I think it would be case by case situation. This becomes a very slippery slope and why I think they avoided the refund altogether initially. They will have to draw the line somewhere.

 

[kmorlock]

AP Refund math question - so, I’m wondering what the refund equation looks like? For example, a gold pass is around $700. Do the divide 700 by 12 = $58.33, if the parks are close 3 months X $58.33 = $174.99?

 

[Chuck S]

Yeah, I have two 65+ people in my traveling party, we were all scheduled to check-in on June 3rd, which isn't going to happen apparently, espoecially since dining ADRs and Fastpasses were cancelled out through June 7 or 8. They have Military tickets for all of us that expire December 15, but they may not be able to go before then, I'm hoping Disney will either refund the unused tickets or extend them until the end of 2021, we are planning a Thanksgiving 2021 trip.

 

[kmorlock]

Yeah, I have two 65+ people in my traveling party, we were all scheduled to check-in on June 3rd, which isn't going to happen apparently, espoecially since dining ADRs and Fastpasses were cancelled out through June 7 or 8. They have Military tickets for all of us that expire December 15, but they may not be able to go before then, I'm hoping Disney will either refund the unused tickets or extend them until the end of 2021, we are planning a Thanksgiving 2021 trip.

I hope they can help you out!

 

[gharter]

As others have said you purchased an AP for the entire year.
Because you now decide you don't want to go back and use the pass is not Disneys fault, it becomes buyers remorse. For better or worse, you have the option to go and choose not to.

AP Refund math question - so, I’m wondering what the refund equation looks like? For example, a gold pass is around $700. Do the divide 700 by 12 = $58.33, if the parks are close 3 months X $58.33 = $174.99?

That is how I understand it. You can get a refund for the time the parks were closed. Not the remaining time left on your AP.

 

[n2mm]

AP Refund math question - so, I’m wondering what the refund equation looks like? For example, a gold pass is around $700. Do the divide 700 by 12 = $58.33, if the parks are close 3 months X $58.33 = $174.99?

I did similar math but divided by 365 days, but since ours is gold, not sure how the blackout days will be incorporated.

 

[kmorlock]

As others have said you purchased an AP for the entire year.
Because you now decide you don't want to go back and use the pass is not Disneys fault, it becomes buyers remorse. For better or worse, you have the option to go and choose not to.


That is how I understand it. You can get a refund for the time the parks were closed. Not the remaining time left on your AP.

Thanks- ours won’t expire until April 2021 at this point so, we’re not looking for the refund. Just curious about the calculation they might use.

 

[Chuck S]

Yeah, I have two 65+ people in my traveling party, we were all scheduled to check-in on June 3rd, which isn't going to happen apparently, espoecially since dining ADRs and Fastpasses were cancelled out through June 7 or 8. They have Military tickets for all of us that expire December 15, but they may not be able to go before then, I'm hoping Disney will either refund the unused tickets or extend them until the end of 2021, we are planning a Thanksgiving 2021 trip.

well, the ticket agency for the military tickets has refunded the tickets, and we have until September 2022 to use the Southwest flight funds.

 

[The Jackal]

I requested the ap refund. Pass expired April 28, so expecting a refund for the difference from March 16 to April 28. Keep in mind it won’t happen anytime soon. The cm said the request goes to accounting office which is closed and won’t be processed until they reopen. We don’t plan to return until january 2021, hopefully. So a new pass looks to be a better option than renewing and not using for many months.

I’m in the same boat as you. 4 passes that expire on the same date as you April 28. We have yet to call, but will soon. The refund will tiny and will be put towards new passes for our November trip. We usually get 3 trips out of one pass.

 

[n2mm]

I’m in the same boat as you. 4 passes that expire on the same date as you April 28. We have yet to call, but will soon. The refund will tiny and will be put towards new passes for our November trip. We usually get 3 trips out of one pass.

I’ll post back if I hear anything

 

[dragonflymom]

not sure how the blackout days will be incorporated.

I read on another thread that the poster had called Disney Ticketing and was told that the number of blackout days would be subtracted from the park closure days in calculating the refund amount or extension days.

I also believe that Disney had met their obligations in allowing AP holders to either obtain a refund for park closure period or extend the validity of their AP by number of park closure days. It's on me if the parks are open and I choose not to go for any number of reasons, whether pandemic related or not.

 

[dvc_john]

For AP's, I'm just curious what they will do, if anything, if the parks are open but you can't enter. eg, only resort guests can enter, and you are staying off-site, or if it's a reservation system, and you simply can't get a reservation.

 

[dragonflymom]

For AP's, I'm just curious what they will do, if anything, if the parks are open but you can't enter. eg, only resort guests can enter, and you are staying off-site, or if it's a reservation system, and you simply can't get a reservation.

For Shanghai Disneyland, they classify these restrictions as part of overall park closure for calculation of refund amount or extension days.