AP Only Info Thread Reservation System /Extensions / Refunds

[mitsukoshi samurai]

Looking for help in email addresses for exception requests...

I am seeking an exception to my annual pass refund for one of my kids, due to its use. I’ve called the pass holder line twice today. These were platinum, paid in full.

First, the vipassholder line told me to talk to ticketing services For any exceptions; they transferred me but I was disconnected after an hour on hold.

The second time, I was again told to work with ticketing services, but when I got transferred a resorts CM picked up instead and tried to send me back to the passholder CMs. She said she highly doubted ticketing would be able to help but eventually put me on a call back for them so I didn’t need to stay on the line.

Prior to this- Two weeks ago I emailed WDW with the situation seeing if they’d make the exception (I made a specific request for a refund minus 1 day hopper, as 1 day is what he went). I sent a follow up on the 7th, but heard nothing back. This is the email I used: wdw.guest.communications@disneyworld.com

(While I’d called before today, I haven’t been able to wait the hold times.)

If the ticketing call back doesnt end up being the right place to talk to, does anyone have different emails I might try?

that cannot be done

 

[chiisai]

Looking for help in email addresses for exception requests...

I am seeking an exception to my annual pass refund for one of my kids, due to its use. I’ve called the pass holder line twice today. These were platinum, paid in full.

First, the vipassholder line told me to talk to ticketing services For any exceptions; they transferred me but I was disconnected after an hour on hold.

The second time, I was again told to work with ticketing services, but when I got transferred a resorts CM picked up instead and tried to send me back to the passholder CMs. She said she highly doubted ticketing would be able to help but eventually put me on a call back for them so I didn’t need to stay on the line.

Prior to this- Two weeks ago I emailed WDW with the situation seeing if they’d make the exception (I made a specific request for a refund minus 1 day hopper, as 1 day is what he went). I sent a follow up on the 7th, but heard nothing back. This is the email I used: wdw.guest.communications@disneyworld.com

(While I’d called before today, I haven’t been able to wait the hold times.)

If the ticketing call back doesnt end up being the right place to talk to, does anyone have different emails I might try?

Quoting myself - ticketing called me back and I'm sorted out. whew!

 

[mitsukoshi samurai]

Quoting myself - ticketing called me back and I'm sorted out. whew!

What did they do

 

[keishashadow]

The mr Received a ck in any of $230.58

???

On hold with Vip Wanted the extensions for our passes

refund for GD

ugh

 

[Disneydawg4]

Quick question on AP reservations. Can I reserve 3 days with my AP AND reserve days through a resort booking?

 

[mitsukoshi samurai]

Yes you can, this thread is for ap cancellation/refunds topics only

 

[keishashadow]

The mr Received a ck in any of $230.58

???

On hold with Vip Wanted the extensions for our passes

refund for GD

ugh

Ok chatted, then my call was answered & switched off

that amount represents the DVC renewal price paid for the shutdown on the mr’s pass

I had kept mine as is to cover planned travel thru Dec

CM dealt with escalation dept while I was on hold.

surprised me, saying ‘they put in for a full refund on your granddaughters pass since it was totally unused’

I had brought that up each time I had called in the past but told ‘no’

would be nice if we do receive full amount back. Said CC portion would appear in September and check, in lieu of GC midOctober

only thing I forgot to ask is if We both will receive the additional one month, or just me

 

[Disneydawg4]

Yes you can, this thread is for ap cancellation/refunds topics only

Reservation system is in the title lol

 

[MichiganScott]

Reservation system is in the title lol

Laf, Samurai is 0/2 for declarations on this page alone

 

[fastpoint]

Our APs have always been set to expire in September. With the closure, they show extended in the app to February 2021. The weird part is we opted for and received a refund. The last CM we spoke with on the phone, suggested that it is possible our tickets may be extended anyway to Feb 2021 and that is what their system shows. I couldn’t believe they even suggested that.
Is this a known glitch? There is no way our tickets do not expire in September. The App clearly says February 2021.

 

[mitsukoshi samurai]

That would be breach of contract

 

[Disney1fan2002]

If you look at the calendar, it is color coded and you have a choice of 3 buttons. Day ticket guests, Resort guests, and annual passholders. Availability is color coded: Green all parks are available, yellow, some parks are available and grey no parks are available.

If you click annual passholder, most days are yellow, but if you click either resort guest or day guest, those yellow days become green. Why are they limiting annual passholders? I am going in September on DVC points, so I click resort guest, but if I was not staying in the parks, and was using my AP. I don't think I would be happy that a day guest has priority over me.

 

[yulilin3]

If you look at the calendar, it is color coded and you have a choice of 3 buttons. Day ticket guests, Resort guests, and annual passholders. Availability is color coded: Green all parks are available, yellow, some parks are available and grey no parks are available.

If you click annual passholder, most days are yellow, but if you click either resort guest or day guest, those yellow days become green. Why are they limiting annual passholders? I am going in September on DVC points, so I click resort guest, but if I was not staying in the parks, and was using my AP. I don't think I would be happy that a day guest has priority over me.

Merged you to the ap thread
The pool of ticket for ap is the most limited, they have said on their site that aps would face a difficult time making reservations because of it and offered an additional month extension or the ability to cancel your ap.
No one outside of Disney management knows exactly the reason why but we're can assume it's because aps don't bring as much money to the company as someone having to stay on property

 

[fastpoint]

That would be breach of contract

So when do they expire, ha?

 

[mitsukoshi samurai]

So when do they expire, ha?

did you get a partial refund?

 

[fastpoint]

did you get a partial refund?

Yes, received a partial refund. I am only confused that the CM suggested our expiration could be February 2021 even after we received our refund. APs were purchased in Sept 2019. Again, Disney app also shows Feb 2021.

 

[StacyStrong]

That would be breach of contract

I appreciate that you’re trying to help, but you should really probably stop making broad sweeping statements about things you aren’t privy too. I think it’s confusing some people. And maybe try not pronounce that someone is breaching a contract for a CM stating that their passes may have been extended incorrectly.

 

[mitsukoshi samurai]

I appreciate that you’re trying to help, but you should really probably stop making broad sweeping statements about things you aren’t privy too. I think it’s confusing some people. And maybe try not pronounce that someone is breaching a contract for a CM stating that their passes may have been extended incorrectly.

It sounds like if they purposely did it

 

[StacyStrong]

It sounds like they purposely did it

Who purposefully did what? Highly doubt either the customer or CM could just extend a date willy nilly. And if the CM did, that’s 100% not a breach of contract.

 

[mitsukoshi samurai]

Who purposefully did what? Highly doubt either the customer or CM could just extend a date willy nilly. And if the CM did, that’s 100% not a breach of contract.

The cm could get in trouble for extending willy nilly