AP Only Info Thread Reservation System /Extensions / Refunds

[Eastern]

Yeah, I'm thinking the same. My big concern is the stupid park reservations for December. I'd love to just request a full refund and then add the passes to our room only reservation, but I'm worried that they won't be available for Christmas week by that point. I'm also thinking that if I added the passes to our room only reservation NOW before getting an AP refund that my park reservations would somehow get all tangled up and would end up getting cancelled on me.

I'd cancel that trip altogether but we're meeting my parents there and have our park days all synched up now.

The other thing is that I don't think we have official word that they WILL cancel and refund APs, right? We've heard that they've been promising that, but we haven't actually seen it in writing as a true option to my knowledge. Am I right? Or have I missed it somewhere?

This is one of the options for paid in full APs, on the website:

"Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund. "

You could always try calling and pleading your case. Never know.

 

[WRLeGrand]

Can someone please catch me up with where things stand? I saw on another site (sorry I closed it out and cannot get back to it) that Disney was planning to offer refunds for the closure period AND the extension period starting 7/11. Obviously I am a little skeptical whether this is true or not, but we plan to go to the parks July 12-17. If they are refund the tickets for BOTH, then I am leaning towards just making it a room/resort type trip and instead of paying what amounts to $1500 for my family right now with Covid.

Any help/insight would be greatly appreciated!

 

[ipianomantanner]

Yeah, I'm thinking the same. My big concern is the stupid park reservations for December. I'd love to just request a full refund and then add the passes to our room only reservation, but I'm worried that they won't be available for Christmas week by that point. I'm also thinking that if I added the passes to our room only reservation NOW before getting an AP refund that my park reservations would somehow get all tangled up and would end up getting cancelled on me.

I'd cancel that trip altogether but we're meeting my parents there and have our park days all synched up now.

The other thing is that I don't think we have official word that they WILL cancel and refund APs, right? We've heard that they've been promising that, but we haven't actually seen it in writing as a true option to my knowledge. Am I right? Or have I missed it somewhere?

You just missed it.

One of the emails several weeks ago when they gave the limited park reservation option outline, they included the additional opens for paid in full passholders that DID include "cancelling the remainder of your pass and receiving a partial refund".

 

[Eastern]

You just missed it.

One of the emails several weeks ago when they gave the limited park reservation option outline, they included the additional opens for paid in full passholders that DID include "cancelling the remainder of your pass and receiving a partial refund".

It says this right now:

"Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund. "

 

[Eastern]

Can someone please catch me up with where things stand? I saw on another site (sorry I closed it out and cannot get back to it) that Disney was planning to offer refunds for the closure period AND the extension period starting 7/11. Obviously I am a little skeptical whether this is true or not, but we plan to go to the parks July 12-17. If they are refund the tickets for BOTH, then I am leaning towards just making it a room/resort type trip and instead of paying what amounts to $1500 for my family right now with Covid.

Any help/insight would be greatly appreciated!

All we know is what is currently described on the website, which is extend or cancel with partial refund. The current explanation is worded one way, then when you read further down, it is worded another way.


We will send information in early July with details on how to take action on these options.

 

[Eastern]

First it says:

If you are an Annual Passholder that has paid in full, your options include:

• You will receive a one month extension to your pass (unless you choose one of the alternative options below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020.
• Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund.

Then it says:

During the unprecedented closure period, we introduced policy adjustment options to help you manage your annual pass. Explore details below.

If you are an Annual Passholder who has paid in full:
All active Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.
As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

 

[SwirlTheCitrus]

Hey, anyone heard whether AP will be available tomorrow to purchase as well?

 

[GatorbaitTX]

Sam's Club has that information but Disney wouldn't. So, do ours come on a gift card?

back in May when they presented the option to refund or extend, I called to vote for refund. The CM at the time told me since I used a Sams certificate, they would refund me via check, snail mail. Who knows if that's still accurate now or not. So check your mail carefully, especially sneaking in between those damn ads/coupons.

 

[hertamaniac]

Why can't this be a radio button style selection for the AP holder(s) that gives a clear and definitive option selection that is pre-calculated based on the AP# (or #'s)? Let the user merely logon with his/her credentials and outline the options/choices with the values (and extension dates) listed. I know it can be done and even if there is a shorter-term loss of revenue, the longer-term effects will be realized. Well, that's the way I look it.

 

[KristinU]

You just missed it.

One of the emails several weeks ago when they gave the limited park reservation option outline, they included the additional opens for paid in full passholders that DID include "cancelling the remainder of your pass and receiving a partial refund".

Awesome, thanks! I thought it was just hearsay so far! Like so many others, I don't get all of the passholder emails. Some I do, some my DH gets, and others neither of us gets. Gotta love Disney IT.

 

[hertamaniac]

First it says:

If you are an Annual Passholder that has paid in full, your options include:

• You will receive a one month extension to your pass (unless you choose one of the alternative options below). This additional month will automatically be processed and visible in your My Disney Experience account in October 2020.
• Alternatively, and in lieu of the one month extension, Passholders who have paid in full may choose to cancel their annual pass and receive a partial refund.

Then it says:

During the unprecedented closure period, we introduced policy adjustment options to help you manage your annual pass. Explore details below.

If you are an Annual Passholder who has paid in full:
All active Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.
As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

This was said previously, but thanks for reiterating the confusion.

 

[Eastern]

This was said previously, but thanks for reiterating the confusion.

Someone was paid to spell that all out, in two ways, in the same small area

 

[hertamaniac]

Someone was paid to spell that all out, in two ways, in the same small area

And were paid handsomely.

 

[KristinU]

Why can't this be a radio button style selection for the AP holder(s) that gives a clear and definitive option selection that is pre-calculated based on the AP# (or #'s)? Let the user merely logon with his/her credentials and outline the options/choices with the values (and extension dates) listed. I know it can be done and even if there is a shorter-term loss of revenue, the longer-term effects will be realized. Well, that's the way I look it.

Totally this. The expectation to have us spend hours on the phone is just not leaving me with warm fuzzy feelings toward Disney right now.

 

[married2grumpy]

Why not? Isn't that exactly how it should work? (Genuine question)

I only had an active pass for 60 days before closure. If I do the math the way it was suggested, I would be due a refund of $995. I already went to the parks for 6 or 7 days. I would just be surprised if Disney gave me back that much. That would mean I paid about $196 for those days in the park.

 

[dlavender]

I only had an active pass for 60 days before closure. If I do the math the way it was suggested, I would be due a refund of $995. I already went to the parks for 6 or 7 days. I would just be surprised if Disney gave me back that much. That would mean I paid about $196 for those days in the park.

Take the refund, stat!

You are in that class that gets the most benefit from the closure.

Someone has to......

 

[Eastern]

Take the refund, stat!

You are in that class that gets the most benefit from the closure.

Someone has to......

Also people who had a few months on their pass and didn't plan on using it again anyway.

 

[Khobbs18]

What is the date we have to cancel by? We have paid in full and originally were OK with the extension but now we would like the refund for the time the parks were closed and would like to request our money back for the rest of our passes since we will not be back until May 2021. We used 12 days and activated them in December 2019.

 

[noimdisney]

I only had an active pass for 60 days before closure. If I do the math the way it was suggested, I would be due a refund of $995. I already went to the parks for 6 or 7 days. I would just be surprised if Disney gave me back that much. That would mean I paid about $196 for those days in the park.

I totally understand what you're saying, but I do believe that's how it should work! My stats are similar to yours. The thing is, I buy APs precisely because they work out to a great daily rate. I was originally planning about 60 days in my AP year! (Not happening now due to only being able to book 3 park days at a time - we're FL residents but not local). If I have 80% of my AP year left, I should get 80% of my money back, no matter how many days I actually spent in the parks. Period.

 

[Keetchino]

Sooo just got off the phone with Disney regarding seeing if our annual passes could be extended again due to the renewed quarantine restrictions and she did say that while there is nothing new *at this moment* she did hear that they are working on getting *other options* together for passholders affected by the quarantine restrictions, including talk of a second pass extension. She doesn't know when these other options would be announced though, and that until they are announced the only two options are the refund or whatever extension you got in the first place . While talking about the other options she did use the phrase "pausing your annual pass", so hopefully we will be taken care of