AP Only Info Thread Reservation System /Extensions / Refunds

[chicagodisneyguy]

Anybody else getting an "all circuits busy" when trying to reach VIPassholder line this morning? Not sure if this is normal. If this has been the trend anyone have recent experiences of when to call and not be on hold forever?

EDIT: didn't realize booking for AP opens today....wanted to request a refund but will wait until things are back to normal.

 

[DebbieT11]

1. I was able to book a Jan 2021 resort stay AND 4 park days in about 5 minutes yesterday. Woot! I don't really need those park days booked this far out, but I wanted to see how the system works (it's basically just FP, but for parks), and I want to see if I'm able to also book 3 no-resort days with my AP tomorrow (or whenever I can get in - I'm not fighting a broken or overloaded system all day. The upside of having no plans for my foreseeable future is not needing to get any particular parks on any particular days lol!)

As plat AP holders, we appear to be locked out of any independent park pass reservations after making resort stay park reservations earlier in the week. I hope this is a mistake of some sort.....

 

[Trinitys Ghost]

I tried this too and was not able to. I have 20 park reservations already tied to on-site stays and tried to make additional this morning and it said I had used my limit

I have the same error. Made park reservations tied to a DVC BW stay in August earlier in the week, and I'm getting a "Not so fast" error, noting I used my limit. This has to be a glitch.
I am on hold (via the 800 number), and also shot them an email via the Contact Us page, since chat isn't available. (Am an IT professional and I'm looking at them sideways - should've done some thorough acceptance testing before any of this went live.)

 

[Trinitys Ghost]

As plat AP holders, we appear to be locked out of any independent park pass reservations after making resort stay park reservations earlier in the week. I hope this is a mistake of some sort.....

Am in the same boat. Am waiting on the 800 number, and sent them an email. This has to be a glitch, especially if it's affecting so many who already set up park reservations to tie to resort stays.

 

[chewiebar]

My friend and I both have valid APs & separate hotel reservations and park passes in July, I'm able to book HER additional days for park passes but not myself, I've been in the chat queue for an hour and just got through to the hold system for passholders where I was quoted over an hour wait, but wondering if anyone will actually be able to fix this

 

[1lilspark]

I’m popping popcorn waiting for the backlash of the you can’t get your 3 parks if you are staying onsite problem
Hopeful it gets overturned/amended so I can do a one off trip to Epcot in September or October without having to drop+ risk not getting any parks on my nov/Jan resort stays

like I said I like the idea of 14 days cumulative

 

[CogsworthTN]

It popped up around 2am this morning lol

I’m so happy for you! This week has been stressful for so many.
Here’s to awesome days at the happiest place on earth.

 

[DebbieT11]

This may be old news (I have not read back through all 87 pages) but from what I read on the Covid thread in Rumors, APs will not be able to make BOTH resort stay park reservations and the 3 days of park reservations. It's one or the other. I will be testing it tomorrow but am not hopeful. Anyone else in the same boat who has parks reserved for a resort stay and was also hoping to reserve their 3 park days tomorrow?

I'm in your boat..... and cannot make 3 park days reservations.... grrrr

 

[shoegal9]

Same here. Booked two DVC trip park reservations on Monday (4 days at BWV in July and 9 at PVB/BC in September). In September for our arrival night we are staying at Gaylord Palms so we aren't wasting points. I cannot book the one extra day with my Platinum DVC AP.

 

[A_Hal]

I'm in your boat..... and cannot make 3 park days reservations.... grrrr

I'm in the same boat. I just finished chatting with a CM. He said I could not book 3 days in addition to our park stays. This is frustrating. Especially since earlier this week 2 cast members told me I could book for my on site stays plus the 3 AP visits.

 

[Medinaperez]

Got the same error about the 3 days. I booked August, September and November reservations for our hotel stays on Monday but after adding one day we don't have a Disney Hotel it said we had reached our limit. hopefully someone on here will get through to a CM or IT and update up. Lines are just busy busy and sorry lines are busy

 

[Trinitys Ghost]

I'm in the same boat. I just finished chatting with a CM. He said I could not book 3 days in addition to our park stays. This is frustrating. Especially since earlier this week 2 cast members told me I could book for my on site stays plus the 3 AP visits.

Did the CM admit it's a glitch and put in an IT ticket for you? Cuz that's what it is.
They absolutely cannot peddle false information when they noted something different to so many earlier in the week. We should absolutely be able to sign up for up to 3 park reservations, despite having park + resort reservations already.

 

[A_Hal]

Did the CM admit it's a glitch and put in an IT ticket for you? Cuz that's what it is.
They absolutely cannot peddle false information when they noted something different to so many earlier in the week. We should absolutely be able to sign up for up to 3 park reservations, despite having park + resort reservations already.

No, in fact, he said the opposite. He said the system was working as designed and it was likely a glitch that others were able to book their 3 AP days today if they already had on-site reservations. That is not what I was told earlier in the week by other cast members. I'm on hold now with the 800 number. Hopefully the CM I chatted with was min-informed.

 

[lovethattink]

Dreams come true!!

Woke up to having every family member’s AP updated!!

Tried the reservation system on Microsoft edge, it was a bust.

Switched to chrome and it was a bust.

Logged out and logged back in through Disney Dining Reservation and had total success!

Made our 3 park reservations! Didn’t get days I wanted in July, ended up picking random days. But did get a day in August that we wanted!

 

[A_Hal]

Did the CM admit it's a glitch and put in an IT ticket for you? Cuz that's what it is.
They absolutely cannot peddle false information when they noted something different to so many earlier in the week. We should absolutely be able to sign up for up to 3 park reservations, despite having park + resort reservations already.

No, in fact, he said the opposite. He said the system was working as designed and it was likely a glitch that others were able to book their 3 AP days today if they already had on-site reservations. That is not what I was told earlier in the week by other cast members. I'm on hold now with the 800 number. Hopefully the CM I chatted with was min-informed.

I just finished talking with a CM. He was very friendly and asked for the dates and parks I wanted to visit for my 3 days. He placed me on hold. When he came back he said that I will not be able to book the 3 AP days because I have used my AP with on-site stays. He said Monday was for AP holders who had resort reservations and today is for AP holders who do not have resort reservations. I told him I do not have a resort reservation for the days I requested. He stated that it is one or the other, not both.

 

[Jothmas]

OK here are my experiences:

1)Had Dec 2-9 booked off site at Wyndham Bonnet Creek - we are AP holders so I had to wait until today for park ressies
2) This week booked BWI CL when became available for May 6-13 - immediately booked all weeks park ressies;
3) this morning at 6 AM booked 1 park Ressie for Dec trip as AP holder -
4) at 7 AM was able to book another for 2nd day of Dec trip - this totaled 16 ressies, then locked out;
5) I then canceled 3 May ressies and was able to book more Dec ressies as an AP holder only - that meant as an AP holder I booked 5 days not 3
6) I now only have 3 days booked in may which I will add to once at wdw in dec and we use some of those dec ressies

summary - you can book a total of 16 park ressies not 14 AND you can book more than 3 ressies as an AP holder without an on site hotel Ressie(I booked 5 days but maybe one can book more if not holding for a later date)

You weren’t able to get park passes before today for your Wyndham Bonnet Creek stay, the way that guests at Disney Springs hotels could? Are you sure that for your #5 point you got 5 days because of AP and not because of the resort stay?

 

[Trinitys Ghost]

Ok, I did something to test this asinine new rule. I removed a park reservation from what I had set up in August. Then I circled back into MDE (laptop, Chrome) and was able to book MK for myself on 7/24.

That's a very goofy rule. For locals like myself who book a resort stay on very rare occasions, it'll mean we have to choose between trying for a park reservation on any given available day, versus tying it to our resort reservations.

 

[DisMommyTX]

Made our 3 park reservations! Didn’t get days I wanted in July, ended up picking random days. But did get a day in August that we wanted!

Based on the way these availability calendars are looking, we might as well switch to the Weekday Select Pass

 

[Cliz155]

I already have park passes booked for my July/Aug trip, but I wanted to try and get park passes for Nov today (hoping to book hotel later). At first, the system would only book TWO passes in November (just AP, no hotel reservation). After 2 park passes, the system would say "not so fast" and tell me I reached my limit.

...However, later I was able to book FOUR AP park passes total (not tied to hotel reservation)... I got scared and deleted one. I don't want to lose all my passes for my upcoming trip or have my account glitch out. Why would I be able to book more than three standalone AP park passes? I'm too afraid to test further, and I kind of regret even trying to make a fourth ... I was just curious after the third starting working all of a sudden!

 

[2vets]

He stated that it is one or the other, not both.

I have hung in there with everything else. But this? Is infuriating.