AP Only Info Thread Reservation System /Extensions / Refunds

[figment5]

Interesting...the calendar still shows spots for resort guests on days the AP members are greyed out. Maybe they have allotted a certain number of spots for each category.

That is interesting. Why don’t AP holders have access to those open ones that are still showing for resort guests.

 

[DisneyDayDreamin71]

I hope you're right. I have 13 days booked for two resort reservations. I tried making my 3 off-site reservations today only to get a message saying I have exceeded my park reservation limit. I am currently on hold for both phone and chat. Hopefully this will be resolved soon.

My experience too

 

[anniebean]

So, we won’t be able to get 3 additional on top of onsite stays? I have a trip in September, part onsite, the rest offsite. I’m platinum AP. Monday I got our 5 days for first part of stay. This morning I was able to get one additional for the offsite portion, but that’s it. I really only need 2 more to complete the entire visit.
Currently on hold with 800# but looks like no one has been helped with this so far.

 

[kristenabelle]

On hold with IT for 2:08 so far (music just cut). Live chat just said I'd need to call the reservation department, didn't say anything about it being against the rules of the system

UPDATE: Just spoke with Hal on the IT team (super, super kind), and he confirmed that their leadership informed them this morning AP bookings were an either/or situation (you can book for resort stays, or you can book 3 non-resort passes), but you can't book both. He said this may change in the future. He also told me (preemptively, without asking) that anyone who was able to book for both had a "system break in their favor," and it wasn't something they were able to replicate.

It sucks, but I'll just keep my Uni res for September and cross fingers that my December DVC trip will happen!

 

[Chrissy-Mickey]

Based on the way these availability calendars are looking, we might as well switch to the Weekday Select Pass

That's my thinking as well.
We have a Weekday Select Pass since we usually go during the week after work and we don't mind avoiding WDW during the summer months.
Now, with the limited hours and not having been for so long, I want to upgrade so that I can go in July and during the weekends, but with July being already half booked after just a few hours and August's weekends filling up... never mind.

 

[Jothmas]

The passholders are grabbing the weekends. I’m glad my upcoming trips will be mid-week, with maybe fewer people.

 

[Geomom]

That is interesting. Why don’t AP holders have access to those open ones that are still showing for resort guests.

Different allotments right now. There are resort guests who hadn't bought Tix yet and people with Tix who have had issues booking...and likely resort guests with Tix who don't know about the park reservation system. Eventually, Disney will allow those with resort reservations to buy Tix, maybe the remaining spots will go to them. Perhaps Disney will open those spots up to anyone with Tix/AP 24 hrs in advance....who knows.

 

[evilqueenmindy]

I have hung in there with everything else. But this? Is infuriating.

Yeah, it’s time for the useless guest relations email. an AP is essentially now a rolling 3 day ticket that comes with a magnet.

 

[Disneykingofkings]

You weren’t able to get park passes before today for your Wyndham Bonnet Creek stay, the way that guests at Disney Springs hotels could? Are you sure that for your #5 point you got 5 days because of AP and not because of the resort stay?

no for bonnet creek; only Hilton bonnet creek acts as an onsite resort like Disney springs resorts, not wyndham or so i have read?? and I have tried all week just in case for dec at bonnet creek;

 

[1lilspark]

It will be interesting to see when/if things stabilize and parks go from day 25% capped to 50% and so on and so fourth if they start altering AP caps to give us more flexibility

 

[DisneyDayDreamin71]

So, we won’t be able to get 3 additional on top of onsite stays? I have a trip in September, part onsite, the rest offsite. I’m platinum AP. Monday I got our 5 days for first part of stay. This morning I was able to get one additional for the offsite portion, but that’s it. I really only need 2 more to complete the entire visit.
Currently on hold with 800# but looks like no one has been helped with this so far.

Please let us know what you find out! I haven't tried to call yet, too many meetings this morning and I don't have a need, just curious to see if this is an intended policy (which really makes an AP kind of pointless) or another glitch

 

[Trinitys Ghost]

So, we won’t be able to get 3 additional on top of onsite stays? I have a trip in September, part onsite, the rest offsite. I’m platinum AP. Monday I got our 5 days for first part of stay. This morning I was able to get one additional for the offsite portion, but that’s it. I really only need 2 more to complete the entire visit.
Currently on hold with 800# but looks like no one has been helped with this so far.

I was on hold for 80 minutes and gave up. I cancelled one of my park rezzies tied to a resort stay in August, and set one up for July. Once my July one is done, I'm sure I can set one up again in August and be set during the resort stay.

But, so many others won't be able to do this, running into the pass limit warning and being told by CM's it's one or the other, not both (when some folks have been able to do both with nary an error or warning).

 

[strikermiz]

I have hung in there with everything else. But this? Is infuriating.

Same

 

[Jothmas]

I set up a short 3 day off-site trip for October, before my extended AP expired, thinking I would be limited to 3 days. Based on the comments here about getting more than 3 days, I went back to the park reservation system and booked a 4th day. I may change my flight now to make use of it.

 

[FinallyFL]

I set up a short 3 day off-site trip for October, before my extended AP expired, thinking I would be limited to 3 days. Based on the comments here about getting more than 3 days, I went back to the park reservation system and booked a 4th day. I may change my flight now to make use of it.

You might want to wait to change your flight until you're sure Disney won't cancel the 4th park reservation.

 

[StephenM84]

Being locked out of making any park reservations prior or after your onsite trip makes it pointless in having an AP. I guess we should be grateful for that extra month they gave us and one free magnet per household.

 

[lovethattink]

Based on the way these availability calendars are looking, we might as well switch to the Weekday Select Pass

Tuesday is our usual park day. Dh works a lot of weekends.

 

[HockeyMomNH]

I decided to experiment with my account. I had 6 days booked in January (I posted Feb earlier, but that's not correct). This morning the system let me book one offsite day in September. I went in and canceled one day in Jan and was able to add a second day in September. I then canceled a second day off my Jan trip and was able to add another day in Sept. So now I'm holding 3 days in September and 6 days in January. I am not able to add any days back to the January trip as the system is now saying I've reached my limit.

 

[A_Hal]

I set up a short 3 day off-site trip for October, before my extended AP expired, thinking I would be limited to 3 days. Based on the comments here about getting more than 3 days, I went back to the park reservation system and booked a 4th day. I may change my flight now to make use of it.

You might want to wait to change your flight until you're sure Disney won't cancel the 4th park reservation.

That's good advice. I chatted with a CM this morning who said the extra AP days folks are booking is a "technical error" and those extra days will "more than likely fall off" the account.

 

[PrincessV]

I AM NOT HAPPY.

7:20am - AP was still there, as was my 4-night Jan. resort res and 4 Jan. park day reservations.
Got right into reservation system, booked a random day in July in seconds. Yay!
Tried a 2nd day... nope: limit reached.
Backed out and removed one of my Jan. park days, booked a random July day.
Tried a 3rd July day: limit reached.
Canceled another Jan. day and was able to book a July day.

Definitely being held to only the number of days for which I have resort reservations. So if I want to keep my Jan park days, I can't book anything for the next 6 months? What good is an AP I can't use for 6 months??
Definitely separate pools for resort guests vs. AP. Many weekends gone for AP, and I work M-F, so that effectively kills any possibility of using my AP for day trips. I can't afford WDW resort prices without substantial discounts, and at that only a couple times a year, so again - renders my AP nearly useless.

Still no word on my request to cancel my AP, no sign of my son's AP that expired in April, and no word on a refund for that. This has to be, hands down, the WORST customer service experience I've ever had with any company.