AP Only Info Thread Reservation System /Extensions / Refunds

[winterwhite]

Probably not, but I'd love to hear otherwise.
My sister in FL let her AP lapse Jan 28, 2020. Renewal window expired 2 weeks before the parks closed. She has been denied the chance to buy/renew APs multiple times over the phone and in person at both DS and MK. They are purchasing their second set of FL resident tickets for our next trips.

Has anyone else heard of any luck getting new AP renewals or vouchers in this situation lately? I know initially it was a solid 'no' but there seems to be more flexibility recently.

As best I can tell from a lengthy convo with a CM at the ticket office in DS yesterday, it is possible to recover the pass if the one you had expired during the park closure window. It is not possible if your pass had expired prior to the parks closing. Ours would have expired sometime in December, and she didn’t even have to ask anyone in order to do it.

 

[blkhwks55]

Probably not, but I'd love to hear otherwise.
My sister in FL let her AP lapse Jan 28, 2020. Renewal window expired 2 weeks before the parks closed. She has been denied the chance to buy/renew APs multiple times over the phone and in person at both DS and MK. They are purchasing their second set of FL resident tickets for our next trips.

Has anyone else heard of any luck getting new AP renewals or vouchers in this situation lately? I know initially it was a solid 'no' but there seems to be more flexibility recently.

I guess I'm holding out hope because my 30 day window did not expire before they closed, it expired after. Also I received an email form AP stating that they renewal date would be extended. So hoping we get sprinkled with Pixie Dust. We purchased our tickets for next week so we can make our park reservations.

 

[Tiggerish]

I am not a FL resident. My AP was supposed to expire on 5/8/2020. Just before that date, I called, had it cancelled and in the fall received a refund of the cancelled days. Now I have called and they took my information to submit to a "review board" about being able to purchase an new AP. In the meantime, I have a trip scheduled for early June and would like to make park reservations. If I buy a 5 or 7 day parkhopper ticket from a third party seller, will Disney apply the cost of that ticket to the price of the AP if I get offered one? Or do I have to have purchased the days ticket directly from Disney?

 

[Tess]

I am not a FL resident. My AP was supposed to expire on 5/8/2020. Just before that date, I called, had it cancelled and in the fall received a refund of the cancelled days. Now I have called and they took my information to submit to a "review board" about being able to purchase an new AP. In the meantime, I have a trip scheduled for early June and would like to make park reservations. If I buy a 5 or 7 day parkhopper ticket from a third party seller, will Disney apply the cost of that ticket to the price of the AP if I get offered one? Or do I have to have purchased the days ticket directly from Disney?

While we are in a bit different situation, our APs expire two days into our fall trip. I was told (by Disney) to purchase tickets in order to make park reservations (which I did through UC) and when our renewal window opens (60 days before, I believe) we would be able to use those as partial payment toward the AP renewal and our park reservations would remain intact. I was also told that I didn't have to renew at 60 days but could wait until we arrived and do the renewal then. It kind of worked out for us because we are on the fence about whether we will renew, but we are covered in either event.

 

[Tiggerish]

While we are in a bit different situation, our APs expire two days into our fall trip. I was told (by Disney) to purchase tickets in order to make park reservations (which I did through UC) and when our renewal window opens (60 days before, I believe) we would be able to use those as partial payment toward the AP renewal and our park reservations would remain intact. I was also told that I didn't have to renew at 60 days but could wait until we arrived and do the renewal then. It kind of worked out for us because we are on the fence about whether we will renew, but we are covered in either event

This is very helpful. That is the third party seller that I have used in the past. The savings buying from them is small but enough to cover a couple of quick service meals. Every little bit of savings helps.

 

[nherbert]

An update for those waiting for a refund, particularly those waiting in Australia, I finally got my last refund by Cheque (the previous two were paid to my credit card so no idea why this came by Cheque). I applied for the refund as soon as they became available in July, got my first two refunds in September and it has been a long battle (too many expensive phone calls) to get the last one. But it is here and I got slightly more than expected. It is such a relief to have this dealt with and now I can start hoping for borders, flights and vaccines to all get working so that we can return to Disney at end of 2022.

 

[amyecca]

Hi all, I am an annual passholder. I also have a resort reservation for an upcoming trip. When trying to book a park pass for one of the days of my trip, I see on the availability calendar that NO passes are available for resort guests, but ARE available for AP holders. However, the system will not allow me to make a reservation. It seems the system recognizes me only as a resort guest, not an AP holder. Has anyone encountered this issue / found a solution?

 

[terri33inne]

Final update... about a day after receiving my 2nd refund (after waiting about 6 months) we decided to take a last minute trip for a few days next week. Sooo.... I called to find out my options. They said they'd put me on the list for a call back to re-purchase an AP in about 30 days. I explained I had a trip in about 2 weeks, and she said she would note that to see if I could get a call sooner. I went ahead and purchased 4 day park tickets to cover our trip so I could make park reservations. Yesterday, they called me back, so I would say about 2 weeks.

I was able to purchase a new pass, AND they applied what I had paid for 4 day ticket toward the purchase price! Just wanted others to know who may have the same question.

 

[Elle :)]

Final update... about a day after receiving my 2nd refund (after waiting about 6 months) we decided to take a last minute trip for a few days next week. Sooo.... I called to find out my options. They said they'd put me on the list for a call back to re-purchase an AP in about 30 days. I explained I had a trip in about 2 weeks, and she said she would note that to see if I could get a call sooner. I went ahead and purchased 4 day park tickets to cover our trip so I could make park reservations. Yesterday, they called me back, so I would say about 2 weeks.

I was able to purchase a new pass, AND they applied what I had paid for 4 day ticket toward the purchase price! Just wanted others to know who may have the same question.

Thank you! I‘m waiting on a call back too but I can’t wait 30 days to buy tickets. Hearing that they can apply them towards the AP is exactly what I needed to hear.

Did you buy your passes straight through Disney or through a discount site?

 

[DisMommyTX]

Hi all, I am an annual passholder. I also have a resort reservation for an upcoming trip. When trying to book a park pass for one of the days of my trip, I see on the availability calendar that NO passes are available for resort guests, but ARE available for AP holders. However, the system will not allow me to make a reservation. It seems the system recognizes me only as a resort guest, not an AP holder. Has anyone encountered this issue / found a solution?

This is consistent with what other AP holders are experiencing. When you have a resort stay booked, you can only reserve park passes available from the resort bucket, regardless of AP availability. I don't know of anyone finding a way around this, but I would still call and try.

 

[DL1WDW2]

I paid $650.72 for the Gold renewal at the DVC rate. This was inclusive of tax.

Here are the details on my Premier Pass cost / refund:
The "Value" of my pass should have been based on upgrade date: $2,167.22 ($2,099 plus tax on the WDW half)
Amount I paid towards pass: $1,868.22 (I still had 2 payments left of ~$110/each, as I had upgraded to Premier from a Disneyland Signature Plus pass)
Refunds Issued: $45.09 in November for waterparks plus $732.73 issued last week
Effective Price: $1,090.40

When I did the math back in January based on the information Disney had provided I was expecting a refund in the $430 range. My pass was originally set to expire on 7/22/2020. I also on the pass logged 34 days at WDW (29 over 5 trips pre Covid/ 5 days on 1 trip after reopening) and somewhere around 30ish days at DLR.


My renewal certificate has the 2099 date attached to it. If it's suppose to expire one year from expiration it should have the 2022 date attached.

Thanks for all your info. $650- for the DVC Gold .Was that your only option because the Gold has blockout dates ? No wonder this is taking so long to get callback ... currently it seems DVC has removed info on member site about the DVC perk offer since we are being told this has nothing to do with DVC but is thru WDW AP department.
What a relief for you and way too much stress for those still waiting and needing to make plans for park entry with their upcoming vacation dates.
Thanks again

 

[dina444444]

Thanks for all your info. $650- for the DVC Gold .Was that your only option because the Gold has blockout dates ? No wonder this is taking so long to get callback ... currently it seems DVC has removed info on member site about the DVC perk offer since we are being told this has nothing to do with DVC but is thru WDW AP department.
What a relief for you and way too much stress for those still waiting and needing to make plans for park entry with their upcoming vacation dates.
Thanks again

No I could have done platinum but I won’t be traveling during the blockout dates so I decided to save the $430.

 

[Isabelle12345]

Does anyone know if I can apply the value of an two day flexible date ticket (that expired in January) assigned to my husband to my AP renewal cost (he is not eligible for a renewal)
Also, if I am able to get one for DD who turned 3 during the closure, can it eventually be reassigned to me or DH? (We like to buy one AP for the adult to get Photopass and food/Merch/resort discounts - not trying to take advantage of the system, I just am not sure we will be ready to activate more than one AP at once with the uncertainty of international travel for the next years...)
Thanks!

 

[terri33inne]

Thank you! I‘m waiting on a call back too but I can’t wait 30 days to buy tickets. Hearing that they can apply them towards the AP is exactly what I needed to hear.

Did you buy your passes straight through Disney or through a discount site?

I bought direct through Disney. Did you tell them you have a trip before the 30 days when you went on the call back list?

 

[DL1WDW2]

No I could have done platinum but I won’t be traveling during the blockout dates so I decided to save the $430.

Hello again...I just went to DS Ticket Center near the guest relations in DS and purchased the Platinum Pass DVC/Florida resident discounts and was charged $813.66 and the expiration date includes the extension they gave me so I am good until April 27,2022.
I worried about price increase so decided to just get it over with.
I can’t complain since the extension gave me the holiday season when my grandchildren visit for NYE .
They opened at 10 this morn and was completed with transaction within 5 minutes. ... 6 castmembers and 1 guest

 

[dina444444]

I don't know that that is accurate. Mine also shows as a certificate, but I know once I activate/use it, the expiration date will be one year from my original expiration.

So a small update to this one of my friends renewed their platinum pass last week online. Their new pass shows the the 2022 expiration date for a year after the current pass expires. So I think if it’s a certificate/voucher with a 2099 date the expiration date will be determined by the redemption date.

 

[SusanDK]

Hoping someone can advise. DH and I had FL resident Platinum Plus annual passes that expired mid-March 2020. I do not remember the exact date (it's not on the ticket nor in mydisneyexperience), but believe it might have been ca. March 12th. We planned to renew but COVID was already a thing that week (just a few days before WDW closed down) and we knew we had a renewal window. So we didn't renew at the time, then they closed, so we let them expire while waiting out the pandemic.

I've seen something about former AP holders whose passes expired after Mar 15, 2020 being able to buy new APs. Does anyone think we have a chance if ours expired a couple of days prior to that, but still in the renewal window, and considering that cautions about COVID were already quite strong although Disney didn't close until a few days later?

I've thought of heading over to Disney Springs this week to try to purchase (tried to call today but it said the wait time was 90 minutes). Any advice for how to approach the cast member about this for best chance of success? Also, not looking for the renewal rate, but just want to buy new APs that we would only activate upon first visit to a park.

 

[mitsukoshi samurai]

Out of luck

 

[studiojmm]

Has anyone who did not take a refund - took the extension - tried to buy an annual pass voucher instead of a renewal? Our passes expired at the beginning of the month.

We were planning to travel in May, fall, and next February. If we renew, we can't do the three trips on the same pass. If we could purchase a voucher that would activate with the May trip, we could. If we don't have an annual pass, we probably won't take all 3 trips.

Kind of mind blowing that Disney would offer more concessions to people who asked for refunds than those who didn't . . .

I had no luck with the annual pass help desk phone number. I could just try again some other time, but any tips?

 

[mitsukoshi samurai]

Wouldn’t work, had to cancel or expired during the closure