AP Only Info Thread Reservation System /Extensions / Refunds

[dlavender]

Somewhere in another thread it was mentioned that someone clicked through the email to request cancellation, expecting a refund. The AP department called this person and told them they will not get any money back because they had already used their AP for entry 17 times. It appears that Disney's refund calculation takes into consideration how many times you already used your AP (???)

If that is the case, it was mentioned NOWHERE by Disney and is shady as all get-out, IMO.

I would assume it was just another case of a misinformed CM.

They always seemed surprised when emails are sent out and to what they say.

Disney somehow cannot seem to come up with a coordinated strategy to handle anything.

 

[hertamaniac]

I would assume it was just another case of a misinformed CM.

They always seemed surprised when emails are sent out and to what they say.

Disney somehow cannot seem to come up with a coordinated strategy to handle anything.

I disagree. They can easily implement and execute a protocol. It points to me as a by design strategy.

 

[dlavender]

I disagree. They can easily implement and execute a protocol. It points to me as a by design strategy.

It is pretty clear that AP's were pretty low on the priority list...

 

[PrincessV]

I would assume it was just another case of a misinformed CM.

That would make sense if the APholder had called Disney, but this was a case of Disney calling her.

 

[DisneyHomework]

Somewhere in another thread it was mentioned that someone clicked through the email to request cancellation, expecting a refund. The AP department called this person and told them they will not get any money back because they had already used their AP for entry 17 times. It appears that Disney's refund calculation takes into consideration how many times you already used your AP (???)

If that is the case, it was mentioned NOWHERE by Disney and is shady as all get-out, IMO.

This is exactly why I haven’t jumped at the refund. It says no where that the denominator is 365. It could be, ok you used it 9 days that would have run you $900 over two visits, so we owe you $100. Or whatever. I’m not suggesting that’s appropriate, but would not be surprised at this point.

 

[ipianomantanner]

This is exactly why I haven’t jumped at the refund. It says no where that the denominator is 365. It could be, ok you used it 9 days that would have run you $900 over two visits, so we owe you $100. Or whatever. I’m not suggesting that’s appropriate, but would not be surprised at this point.

You should be surprised if that were to happen. That's an absolute lawsuit nightmare waiting to happen for them.

 

[Runnsally]

This is exactly why I haven’t jumped at the refund. It says no where that the denominator is 365. It could be, ok you used it 9 days that would have run you $900 over two visits, so we owe you $100. Or whatever. I’m not suggesting that’s appropriate, but would not be surprised at this point.

Zero chance that happens.

 

[DisneyHomework]

Zero chance that happens.

Definitely hope you’re right!

 

[DisneyHomework]

If that is what they are doing, they need to get the formula out there ASAP. It might actually SAVE them money. Smaller refunds means fewer people canceling their passes.

My AP was activated December 12 and the parks closed in mid-March. Using a straight per diem calculation, I should get almost 9 month’s value back, or about 3/4 of the purchase price.

However, If they calculate by usage, how many days are they using to satisfy full value? I used the pass nine times over two short trips - four and five days each. If they are comparing the price of hopper passes for my trips, then my value is already gone because one five-day hopper plus one four-day hopper equals more than what I paid for my AP. I know this because I still have the receipts for my travel companions’ passes.

Even if they are using an arbitrary number of days, say 12, I would only get about 1/4 of the purchase price back. For that amount, the better decision would be to gamble and keep the pass - hoping to get one more trip out of it before its extended expiration on May 8.

I sure hope Disney gets this information out there before August 11. Many passholders are probably in the same boat.

Completely same boat and agree this is a major risk- well stated and explained.

 

[EpcotNerd]

I have a reservation at Boardwalk in January (DVC rental). I made all of my park reservations because I had an AP and a resort reservation. If I cancel my AP will I lose those park reservations?

 

[disneygrandma]

If you don't want the refund or the current extension, but what you do want is to be able to use your current AP for a trip next year, then please email Disney and tell them that. That 's what I did and they responded. Someone from Disney called me back and agreed to our AP's being extended for use from June 2021 thru Dec 2021. We have 2 trips planned during that time frame. I explained that I didn't know how much they would be refunding us, but I was sure that it wouldn't be enough to buy comparable tickets. (We had activated them in Dec 2019.)

After our phone conversation, I promptly received an email outlining everything we had talked about, and contact information if I needed further assistance. I had explained to the CM on the phone that there were so many other AP holders that were also unhappy about what was happening. She told me that they should email Disney and each person would be handled on a case by case basis. Please do so. The email address is:
wdw.guest.communications@disneyworld.com

 

[EpcotNerd]

That's what I'm hoping happened to our passes. We called initially in May to select the refund option. We purchased the passes via Sams. Haven't heard back regarding getting that refund, however on our MDE, our passes were extended only 30 days. The 117 days that the park was closed does not show anywhere. I'm assuming they are still processing my check and mailing to my address, but damn if I'm anxious if they are getting it right or not. I got the email and selected refund for the rest of the pass.

So they're cutting you a check because you purchased at Sam's? I was wondering how they were doing refunds for people that purchased through a 3rd party.

 

[KristinU]

45 minute wait, but got through to someone who was able to look up my DS's status as well as confirm my cancellation selection and my DH's cancellation selection. SO....as I suspected, my 16 year old DS's AP had not been cancelled when I made my selection from my email, even though my account controls his pass. The CM I talked to said that this is an issue for PIF passholders - some people have received emails for all of the passes under their control and some have not. So I'm glad I called.

She wasn't able to tell me the per day calculation for refunds, but she assured me that my refund would be July 11th to the updated expiration day (minus blockout days if we didn't have platinum passes, and minus the shutdown refund if we had already requested that). She was in the Internet Helpdesk area and seemed knowledgable. Refunds to be processed mid-September, as we've already been told.

 

[KristinU]

I have a reservation at Boardwalk in January (DVC rental). I made all of my park reservations because I had an AP and a resort reservation. If I cancel my AP will I lose those park reservations?

From what I was told last week (so take this with a grain of salt) is that each night the system reconciles park reservations with passes linked in MDE. So I would think that as long as you have new passes linked by the time the cancellation goes through, that your park passes will stay intact.

We made our park passes initially with our APs, but then decided to add passes to our room-only reservation for December and take the AP cancellation refund. So we're in a similar boat.

 

[pepperandchips]

From what I was told last week (so take this with a grain of salt) is that each night the system reconciles park reservations with passes linked in MDE. So I would think that as long as you have new passes linked by the time the cancellation goes through, that your park passes will stay intact.

We made our park passes initially with our APs, but then decided to add passes to our room-only reservation for December and take the AP cancellation refund. So we're in a similar boat.

I have a profile I control who currently has a park pass reservation but I moved the ticket off of her profile the day I made the park pass and the park pass is still there. This was all done 6 days ago so I don't think it's an overnight sweep. (This is obviously not an AP reservation and I will cancel it as the date comes closer if Disney doesn't cancel it first, I don't want to deprive anyone of a reservation that I accidentally booked on a profile I don't use).

 

[MarBee]

I have two friends who each received their refunds. One was an out of state paid in full Platinum Pass that cost $951. It was supposed to expire in Mid-August. She received $450 back. The
friend had a DVC paid in full pass that cost $594 to renew and was supposed to expire in November. She received back $90.

I called before both of them to get refunded. I have an out of state paid in full Platinum Plus Pass that cost $994 that was going to expire June 27. I called today and was told that they’re still processing mine and couldn’t give an approximate date or an approximate amount.

Based off of my friends’ experiences I have no idea what to expect here. And I didn’t have it in me to wait on hold another 50 minutes to find someone possibly more knowledgeable.

 

[married2mm]

So if original form of payment is not available, where is Disney sending the money?

I paid with a gift card that I threw out after APs was activated. Never did I think that we would be in this situation where Disney is giving out refunds. My previous understanding was that Disney will send me another gift card...but this is difficult to tell from email. I don't want Disney refilling a gift card in a landfill somewhere in FL.

We paid with cash.
Do you remember that paper stuff?
It’s not really an acceptable form of payment anymore in the uk

In the very first email we sent; requested a gift card or electronic gift card.
Was informed a cheque (check) would be posted.
I stated this was no good as our bank would not accept a cheque in dollars-we had an issue previously and guest services posted us a gift card.

Many emails later (some responded to-others not) informed yesterday the refund process is only made via original method of payment.

I sent a very snarky reply stating we look forward to a wad of cash in the mail.

 

[married2mm]

I got one AP refunded (expired May 24) and it was the correct amount. I think the issues are 1-What options to give people who expire after the closure and 2-they probably didn't expect so many refund requests. So they are still figuring out what to do. I'm sure they want to give out the least money possible in refunds.

What is the ‘correct amount’ for an expired in May AP?
That’s when dh AP expired also.

 

[Judique]

So just want to ask the experts.

We have two paid in full plantinum passes expring this August. They do not have our payment info so it will have to come back to us in form of a gift card.

Back in the spring I requested a refund for the closure period and was told I'd get a call back and never did. My passes never extended. Now I have the email to cancel my passes but my new expiration date is Sept (from the 1 month extension). I was told that if I cancelled now I'd get a refund for the one month (July-Aug) but that the closure period would be a separate refund...

It seems they have no way to tell me when this is coming. Should I keep calling? I'm not sure what to do. It's quite a bit of money for two platinum passes.

I requested refund for the closure period on May 26. I got my extra 30 days plus the email last week. I got my refund today. My pass is gold DVC. I was also told I'd get a call back and never did. I checked my phone to figure out what day I called, so I know that date is correct. My pass was bought using an Undercover tourist old hopper from before they started the date system and a gift card, so they mailed me a check. My refund was $229.06. My expiry is now Dec (30 extra days) and I've already gotten 3 trips and have another booked in November.
Your refund is probably on the way also if you called around May 26 which was when they first posted the passholder line number to call for refunds.

 

[Eastern]

What is the ‘correct amount’ for an expired in May AP?
That’s when dh AP expired also.

The correct amount would be the amount you paid, with tax, divided by 365, times the number of days you lost from the closure. (March 16 to May X.)