anyone used the NEW platinum level loews perks ?

[lorivegas]

I got a card in the mail that stated the perks had changed and that since I am a platinum level holder, i would get $100 towards food or spa purchases! Where exactly or how does this work... what do i GET!!??

 

[Disneyhappy]

We have not stayed in Orlando since the changes but did have a one night stay in Phila last month. We got a $100 room credit to use for food, beverage, and/or the spa. We were so exhausted from touring the city that DH and I had a drink at the bar (charged to room) and then ordered room service for DH, DS & I. We spent over $100 but was only charged the difference on our bill. We also received our welcome gift that included Stewart's Root Beer and gourmet chocolate covered pretzels. Yum!

 

[Cinderella822]

We have not stayed in Orlando since the changes but did have a one night stay in Phila last month. We got a $100 room credit to use for food, beverage, and/or the spa. We were so exhausted from touring the city that DH and I had a drink at the bar (charged to room) and then ordered room service for DH, DS & I. We spent over $100 but was only charged the difference on our bill. We also received our welcome gift that included Stewart's Root Beer and gourmet chocolate covered pretzels. Yum!

How do you get his $100 credit? I'm a platinum member and also stayed in the Philly Loews just last weekend. I received a room upgrade to the club level and the rootbeer and pretzels, but no mention of any $100 food credit!

 

[WDW_Fanatic]

We recently returned from a trip to the Portofino.

We had a slight problem with the $100 credit. When checking in, we were sure to ask where we could use it, and we were told that we could use it at the spa and any restaurant in any of the resorts. We were sure to ask because we didn't want to splurge on a nice meal and then have to pay due to some restriction we didn't know about.

So, we go and make reservations for Emeril's Tchoup Chop, which we'd been dying to try for years (and now had a great excuse to!). Again, when we made reservations at the Portofino concierge, we casually (and purposefully, to double check) mentioned that we were planning to use our credit at Tchoup Chop. No one seemed to think that was odd or out of the ordinary, so we felt sure that the credit would be applied.

Well, I'm guessing you see where this is going... On checkout day, we get the bill, and, low and behold, the Tchoup Chop charge is on there.

So, we go to the front desk. The same lady who checked us in was there (and she was very kind and helpful and we greatly appreciated her help!). We then explained the situation (we even kept our receipts, just in case...) She then went to speak with a manager, and then came back and said that the credit was good for any restaurant at the hotels which are owned by the hotels themselves. Therefore, Bice, Palm, and, Tchoup Chop (and perhaps more that I don't remember right now) were not valid restaurants to use the credit.

Well, we reminded her that we asked specifically when we checked in and she stated it could be used at any restaurant at the resorts, and then even stated that the concierge never corrected us as well. We also pointed out that there is no way for us to know which restaurants the resorts own themselves. She then went back to speak with her manager. It took a couple more trips back and forth for her, but they finally agreed to give us the $100 credit. She then reminded us once more, that, in the future, the credit is only good at restaurants owned by the hotel. We thanked her and went on our way.

So, overall, they did correct the problem. And, we felt quite bad that the check in lady had to keep going back and forth to speak with the manager. We are a little upset that the manager didn't come and speak with us personally and instead had the check in lady keep acting as a messenger. We think that this problem is a problem with the management. It was quite clear that management had not trained the front-line employees about the new changes, and we hope they correct this soon. If they don't want people spending the credit at specific restaurants, they should have a handout which specifically states which restaurants the credit is and isn't valid for.

Sorry for the long post, but this is the first time I've had a chance to vent about this. Overall, this was a wonderful trip and, now that we know more about the rules, we know we will be putting that $100 credit to good use (at the proper venues) in the future! I just hope that the management realizes that this new program is different and people need to be trained about it so what happened to us won't happen to others!

So, in short, be sure to use the credit only at the restaurants owned by the resorts themselves.

We didn't like that we had to fight for the credit and it did put a bit of a damper to the end of our stay at Universal. However, we've had years of wonderful trips there, so we still love the Portofino and know we'll be back soon (possibly for HHN!)

 

[balto]

New poster,long time viewer. Stayed at PBH in late August. Loews Platinum. Received basket of fruit on check-in plus my suite upgrade. They credited my bill for $100.00 on check-out, but I had to ask the desk because it was not showing on my folio.

 

[lorivegas]

So,... they even credited your alcoholic beverages also?!! Hmmmm... I see more drinking on this trip...HAHA!!

 

[Tay N Evie's Mom]

Does anyone know if the restaurants at the HRH are included...The Kitchen, Emack & Bolio's and Beachclub? We're staying at the HRH in Nov and I want to use the $100 credit towards breakfast.

 

[bubba's mom]

Does anyone know if the restaurants at the HRH are included...The Kitchen, Emack & Bolio's and Beachclub? We're staying at the HRH in Nov and I want to use the $100 credit towards breakfast.

HRH does not participate in the YouFirst program...they are not affiliated with Loews anymore.

 

[Disneyhappy]

How do you get his $100 credit? I'm a platinum member and also stayed in the Philly Loews just last weekend. I received a room upgrade to the club level and the rootbeer and pretzels, but no mention of any $100 food credit!

I asked them when I checked in if I qualified for the $100 room credit and I was told yes. The front desk agent told me where I could use it.

 

[Loudbmw]

We stayed at the Royal Pacific in late August and were told at check in that we had the $100 credit for hotel charges and free wireless internet. You signed in online for the internet as if you were on the daily plan at $9.99 per day and the internet fee was never charged.

We charged all our hotel meals to our room and nothing showed up on our folio. At checkout there were no hotel charges so we assumed we were under the $100 credit - wrong! Three weeks later a $41 charge showed up on our credit card. I phoned bookkeeping at they said I had gone over the $100 credit. They e-mailed me an itemized bill which was correct.

Lesson - Keep track of your charges as they don't show up on your folio.

P.S. - Our stay was great!.

Lou

 

[lorivegas]

We are also staying at Royal Pacific... is the credit ONLY for Royal Pacific Restaurants? How about at the pool... can we charge snacks AND alcohol drinks? What about at the Portafino Restarurants? No one seems to know exactly WHERE you can eat and if alcoholic drinks are included!? Not even the You First Program OR the MANAGER at Royal Pacific.... they are suppossingly "getting back to me" ... MAN! what an unorganized group of people!

 

[damo]

At the Royal Pacific, I would imagine you just wouldn't get credit at Tchoup Chop.