Dizzi, I havent used them yet, but I talked to the actual kennel at SW and it sounds decent, but dogs are in cages all day you will need to come in half way through the day and walk your pooch. We are staying at Portofino and Royal Pacific, but I am worried about leaving the dog in the room (he is a large breed, very young and quite active and it would be his first outing) I am concerned hell tear something up in the room and was thinking about putting him up in the kennel. Well be in DC one day and were advised that DC staff will give us a ride to the kennel, wait for us to walk the dog and take us back. Sounds like a very good service, but I dont like the fact that dogs are in cages ALL day. I dont know whether you have a large or small dog, but I believe larger dogs are kept outside with no air conditioning. Looking forward to someone, who's used kennels before, share his/her experience!