Anyone having problems with DCL website?

[gshoemate]

When I try to check my existing reservations I get an error
You cannot view a reservation that is not associated with your agency. Please enter the reservation number and try again. Error

Anyone else having problems? I want to check for an upgrade.

 

[budwmn]

If you made your reservation with a TA, you can't check your reservation on DCL's website.

If you did make your reservation with DCL, you should be able to check it. I had a problem once, until I realized that I had to enter my phone number without any punctuation (no hyphens or anything). Just the numbers. You might want to see if that's the problem.

 

[budwmn]

Forgot to add: Hope you got that upgrade!

 

[Verandah Man]

gshoemate,

I just tried and got the same message you did, my ressie is with DCL not a travel agent.

 

[budwmn]

I just tried and it gave me this message:

"We're currently having a problem with our reservation system that may prevent you from retrieving a reservation or making a payment. We apologize for any inconvenience this may cause.

If you experience a problem, you may apply payment or check the status of a reservation by calling (800) 951-3532 to speak to an agent between the hours of 9:00 am - 8:00 pm Saturday and Sunday or 8:00 am -10:00 pm Monday through Friday. You may also apply payment through our 24-hour automated payment system by calling the same number. "

 

[CaribGirl]

I tried also 2 days ago and they were having the same problem. When I called, she did say their entire reservation system, including hotels etc for WDW has been up and down. If you call they are able to help. I do like to check every so often just to see, and not nexesarily need to confirm anything.

 

[disneygatorfan]

i've been getting that message ever since i book..and i booked thru dcl...

they must want to keep those phone operators employed cause I keep calling them!

 

[shel985]

I agree w/ above. I have been tryin for days to access my ressie online w/ DCL and nothing. Kinda of aggrivating! But whatcha gonna do? I'll keep trying and keep my fingers crossed.

 

[mommykeg]

The last time I had trouble with the website was a weekend that they were updating the site with new prices and new sailing information. I can only hope that the "problems" are associated with an update involving the West Coast excursions!!!!

 

[ciska]

Hi everyone,

I had the same problem and I have send an email to DCL they have problems with the site and if you want to change anything you have to contact them by phone. Hope this will help


ciska